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Work Background
Octapharma Plasma, Inc.Divisional Field Training Manager
Nov. 2018Las Vegas, Nevada, United States
AsurionSenior Learning & Development Specialist
Dec. 2015 - Nov. 2018Las Vegas, Nevada, United StatesI successfully helped achieve the training goals for our technical platform by managing a six-week program for new hires, exceeding key performance indicators (KPIs) in the process. I assisted clients from Verizon, AT&T, and Sprint in troubleshooting and resolving technical issues, ensuring they received the support they needed. To improve employee development strategies, I conducted thorough needs assessments to identify areas for enhancement. Feedback from session surveys was used to make our training programs even better. I developed and shared various training materials, such as handouts, manuals, and presentations, to support learning. Additionally, I maximized employee potential through coaching sessions, which helped improve overall organizational performance. I also created online course content using virtual platforms like Articulate 360, Adobe Captivate and more, and conducted both classroom and one-on-one training sessions for new employees.
Meridian Star Point of Sale & Merchant ServicesTraining & Development Manager (Restaurant Division)
Nov. 2010 - Dec. 2015Miami/Fort Lauderdale AreaAs a leader in Training & Development, I oversaw the daily operational training, on-site curriculum, learning material, marketing development and overall educational growth of the company. To include the recruitment and ongoing educational/program training of our partners, restaurant owners and employees, and creation and implementation of course curriculum to aid training modules. The main goal is to continue building a team that can better serve our customers and business relationships; while also making sure our clients are trained either on site, or remotely.
Order Inn Inc. Restaurant HospitalityRestaurant Contract Manager – Hotel Partnerships
Feb. 2007 - Nov. 2010Managed and contributed to the growth and marketing of the company by setting up and maintaining rapport with various nationally recognized hotel and restaurant groups at a corporate level. Closed deals with major restaurant chains by meeting and presenting information. Resulting in over 500 restaurants coming on board. • Created a working partnership with major restaurant chains by meeting and presenting information. Resulting in over 500 restaurants coming on board • Trained various restaurant groups on how to use our hospitality program, and software, properly. • Analyzed, planned and reached forecast overviews for scheduled sales numbers to be attained. • Extensive nationwide travel in order to meet w/executives and present marketing information • Well versed in using Microsoft Excel, Power Point and Microsoft 'Streets & Trips' mapping system
Enterprise Rent-A-CarManagement
Mar. 2004 - Feb. 2007• Contributed to the growth, income, and Corporate Accounts of various branches.
• Demonstrated extensive knowledge of planning, delegating and executing company goals.
• Demonstrated strong sales and leadership ability/exceeding standards.
• Assessed and resolved any customer service issues in order to benefit the branch and please the client.
• Received Enterprise Customer Service and Corporate Account Awards.
US Army91 Romeo- Food Health Inspector
Jan. 1998 - Aug. 2002• Inspected /Tested the Quality Control of subsistence for U.S. Troops
• Maintained and inspected various locations and dining facilities.
• Assured the integrity of subsistence, MRE’s, Perishable and Non Perishable items to be fit for consumption.
• Executed assignments and tasks by organizing and leading fellow troops
• Earned two U.S. Army Achievement Medals
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Clerk @ Hazel Hawkins Memorial Hospital