Brenda Jacobs - Entrepreneur, governance practitioner, professional freelancer, The Tax Shop Jhb South East

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Work Background

The Tax Shop Johannesburg South EastEntrepreneur | Professional Freelancer | Governance Expert | Change Catalyst

Sep. 2023City of Johannesburg, Gauteng, South AfricaWith three decades of corporate governance, compliance, and operational mastery, I'm your go-to partner in simplifying complexity and enriching lives. As the Business Owner at The Tax Shop Johannesburg South East, I'm on a mission to empower clients, charting a course through South Africa's business landscape. 🔑 I specialize in corporate governance and compliance, embracing diverse teams and critical thinking to deliver unparalleled service excellence. If you're ready to elevate your financial endeavors and embrace innovation, welcome to a new era of financial services. Let's embark on this journey together. 🌍💼 #GovernanceExpert #Entrepreneur #SimplifySuccess" #BusinessSuccess

Self-employedProfessional Freelancer

Apr. 2023South Africa

MetrofileMRMSA Head of Operations

Sep. 2022 - Mar. 2023South AfricaI led and managed strategic direction for systems, processes, and people with oversight of all regional operational departments, ensuring compliance with legislation, policies, and best practice. I accounted for warehousing, logistics, records processing, project management, facilities management, and vault services. It was my responsibility to emphasise the Joburg region for implementation of a strategy to define an effective operating model. In addition, I analysed customer engagement and contract and case management to ensure superior service delivery. One of my key contributions was the introduction of an effective process to identify unaccounted for documents and files and correct human error and system deficiencies.

City of Joburg Property CompanyActing Chief Operations Officer

Feb. 2022 - Aug. 2022Johannesburg Metropolitan AreaAppointed as Acting Executive Manager, Chief Operations Officer during and beyond the Covid-19 lockdown, stabilised the organization, and implemented solutions for remote work at short notice. Achieved service delivery objectives by strategically deploying employees to support core departments.

City of Joburg Property CompanySenior Manager : Business Operations

May. 2014 - Feb. 2022Johannesburg Metropolitan AreaAs the Senior Manager of Business Operations, I guided strategic and operational direction with leadership and control of integrated business operations, relationship, stakeholder, and care management, records management, and client servicing. I managed a diverse team of 45 staff and reported at Social and Ethics Committees, Transactions, Board, Executive Management Team, strategic, operational, administrative, and political meetings, including Mayoral Committee and Section 79 Oversight Committees. I also conducted business planning, performance management, policy, process, and system review, and resource allocation with responsibility for executing system and process development.

City of Joburg Property CompanyActing Unit Head : Management Support Services

May. 2013 - Jun. 2014Seconded to COJ Group GovernanceI directed a Group Governance stabilisation with shareholder units to finalise an institutional review. My top contributions while acting in this role include the following: • De-registered four entities to realise operational inefficiencies and enhance service delivery. • Finalised and implemented a placement process for ex-fixed-term contract employees and confirmed positions for permanent employees. • Led the successful integration of Committee Secretarial to Group Governance.

City of Joburg Property CompanyExecutive Support Office of Ceo

Sep. 2012 - Apr. 2013BraamfonteinIn this Executive Support role, I implemented a Constitutional Court ruling pertaining to the return of informal traders to their pre-eviction trading areas by the COJ. I verified adequate controls, accountability, and responsibility mechanisms preventing illegal activities and unfair practices. Additionally, I managed a diverse 40-member team and engaged with stakeholders, external trading business partners, trader associations, traders, taxi associations, and central improvement districts. One of my main responsibilities was overseeing relationship management between COJ departments and entities responsible for the management of informal trading. I also resolved project management challenges and developed and implemented agreements and management committees. Several of my key achievements and contributions include the following: • Drove an increase in revenue collection, management, and oversight of legal informal trading areas managed by JPC. • Contributed to the implementation of cross-functional cohesion and stakeholder management to maintain credible, informal trading processes and establish processes as a COJ informal trading task team member. • Facilitated the successful opening of the Sandton Public Transport Interchange in collaboration with private sector stakeholders, Gautrain, informal trading, and taxi association representatives. • Implemented an effective case management system. Corporate strategy review and implementation of programmes to achieve GDS2040 outcomes. Business planning. Stakeholder engagement. Seconded to Group Governance

City of JohannesburgDeputy Director: Corporate Governance

Aug. 2007 - Aug. 2012Parktown, JohannesburgPrevious title Executive Specialist: Management Services While serving as a Deputy Director, I oversaw corporate governance, risk, and compliance at municipal entities and represented the COJ as shareholder at board sub-committee, board and strategy meetings, and sessions. In this role, I analysed business plans, performance, control, oversight, and accountability and reported findings to the COJ shareholder. I instituted shareholder interventions and ensured effective management. I also appointed, retired, and rotated NEDs and IACs. On an ongoing basis, I provided training, workshops, and forums for NEDs, IACs, company secretaries, and chief financial officers. Additionally, I determined upper limits of remuneration. I attended General Meetings and interventions as required, performed annual board assessments, determined board fees, and implemented policies and procedures.

City of JohannesburgActing Deputy Director : Service Delivery and Contract Management

May. 2007 - Jul. 2007Analysis of the supply chain management policies for municipal entities to ensure compliance with the Municipal Supply Chain Regulation 45, the MFMA and international best practice. Investigating options for municipal entities to ensure compliance with Regulation 45, which includes but is not limited to engagement with National Treasury regarding compliance.

VodacomSpecialist : Statutory Compliance

Jan. 1996 - Dec. 2004MidrandSpecialist : Statutory Compliance (Previous title : Senior Accountant : Financial Management) April 2000 to February 2005 Statutory compliance locally and in Congo, Lesotho, Mauritius, Mozambique and Tanzania. Company secretarial including acquisitions, conversions and sale of companies, liquidations, share buy backs, annual general meetings, policies and procedures as well as board packs and minutes of subsidiary board meetings. Senior Accountant : Financial Management Group company secretariat and daily, weekly and monthly subscriber number reporting. Senior Accountant : Income Financial Control Company secretarial, compiling monthly financial reports and daily, weekly and monthly subscriber numbers. February 1999 to March 2000 Accountant : Operational Expenditure Financial Control Monthly financial, regional and budget reports. Board slides, co-ordination of zero based budgets, budget multipliers and adhoc budget requests. Implementing and maintaining policies and procedures, policies and instructions and the budget manual. Maintaining an efficient filing system. Prevention of defaults in the application of documented and non-documented procedures. Vodacom (Pty) Ltd February 1998 to January 1999 Executive Secretary : General Manager Operations General office administration, minutes of meetings, travel bookings and VIP customer complaints. Opex, Network Opex and Capex budgets.