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Work Background
Scott Sheldon LLCHuman Resources
Aug. 2024 - Mar. 2025Processed bi-weekly payroll for employees through Paychex, ensuring accurate wage calculations, tax deductions, and timely submissions.
Supported multi-state payroll compliance by coordinating with external accountants and internal leadership.
Designed and led the onboarding experience using Microsoft Teams, Smartsheet, and company-specific SOPs for a fully remote workforce.
Oversaw vendor payments and assisted with corporate tax filing setup, improving payment accuracy and reducing delays.
Partnered with the CEO and marketing to standardize employee-facing assets, including email signatures and business cards, to enhance internal branding.
Led initiatives to document HR workflows, improving efficiency and ensuring compliance during audits.
Revised and maintained the employee handbook to reflect company policy updates, benefits changes, and evolving legal requirements.
Coordinated recruitment efforts, including job postings, resume screening, scheduling interviews, and onboarding new hires remotely.
Tractor Supply CompanyHuman Resources Administrator
Sep. 2023 - Aug. 2024Administered health, dental, vision, life, and retirement benefits for over 200+ employees, resolving enrollment and eligibility issues.
Managed employee leaves (FMLA, ADA, personal leave), including tracking, approvals, documentation, and return-to-work processes.
Developed clear communication channels for benefits-related inquiries, decreasing confusion and improving employee satisfaction.
Maintained accurate and compliant personnel files and HRIS entries for audits and legal review.
Provided HR policy guidance and conflict resolution support for employees and supervisors.
Played a key role in annual open enrollment, coordinating vendor communications and employee education sessions.
Supported compliance with labor laws and company policies through regular audits and reporting.
FedEx OfficeRetail Specialist
May. 2022 - Jun. 2023Canton, Ohio, United StatesDelivered prompt and professional customer service in a high-volume retail environment, developing strong communication and multitasking skills.
Managed order flow, cash handling, and printing systems, gaining operational efficiency experience under pressure.
Built teamwork and coordination skills critical to supporting distributed and shift-based teams.
91 Wood Fired OvenAssistant Manager
Jan. 2022 - May. 2022Canton, Ohio, United States• Managed daily restaurant operations, overseeing staff and creating schedules to ensure efficient service delivery.
• Trained staff on service procedures, menu knowledge, and customer engagement to enhance team performance.
• Collaborated with the kitchen team for seamless service and handled customer inquiries and feedback effectively.
• Managed POS systems for order processing and financial accuracy at 91 Wood Fired Oven in Canton, Ohio, United States.
Buffalo Wild WingsAssistant Manager
Jan. 2021 - May. 2021Alexandria, Louisiana, United StatesSupervised staff and ensured adherence to company standards.
Improved team cohesion through pre-shift meetings.
Trained and mentored new team members.
Streamlined order processing and enhanced service efficiency with the kitchen team.
Ensured accurate financial records using POS systems.
Conducted inventory audits to maintain stock levels.
Hana's Japanese SteakhouseAssistant Manager / Server
Sep. 2018 - Mar. 2020Leesville, Lousiana• Oversaw daily operations at Hana's Japanese Steakhouse, managing scheduling, inventory, and quality control.
• Trained new staff on service procedures and enhanced guest satisfaction through conflict resolution skills.
• Managed POS systems for orders and payments, contributing to revenue growth and optimized restaurant capacity with effective table management.
V-Li's Thai Cusine Customer Service Representative
Jul. 2014 - Jun. 2018Canal Fulton, OhioGreeted and seated guests, providing a warm and welcoming first impression and guiding them through the dining experience.
Presented menus, answered customer questions, and provided recommendations based on menu knowledge.
Efficiently took and processed orders, ensuring accuracy and promptly relaying them to the kitchen staff.
Collaborated with the kitchen team to coordinate order preparation and ensure timely delivery to tables.
Demonstrated upselling skills, effectively suggesting appetizers, drinks, and desserts to enhance the guest experience.
Managed cash and credit card transactions, delivering accurate bills and providing excellent customer service.
Assisted in maintaining a clean and organized dining area, contributing to a pleasant atmosphere for patrons.
Addressed customer feedback and concerns professionally and promptly, ensuring guest satisfaction.
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