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Work Background
U.S. Department of Health and Human Services (HHS)Executive Assistant to Administator and Assistant Secretary of Aging, ACL
Apr. 2020United States
Pistis, LLC.Administrative Assistant
Jun. 2019 - Apr. 2020
Simply Wireless, Inc.Corporate Training Manager - MobileNOW
Apr. 2016 - Mar. 2019Mclean, Virginia
Verizon WirelessWBV Sr. Sales Trainer
Mar. 2014 - Dec. 20157600 Montpelier Rd., Laurel, MD 20723Responsible for observing & delivering advanced customer service skills/products/data, leadership, management, initial training (as necessary) cross-functional and other training sessions. Maintain key partnerships with various workgroups for continuous training improvement and program effectiveness. Work directly with training team, strategic partners training team and HQ teams to maintain curriculum delivery standards. Delivers and observes advanced technical support and customer service skills, leadership, management, cross-functional and other training sessions using adult learning training methodology, appropriate media, trainer materials, and effective presentation skills. Establish and maintain expertise in subjects taught. Observe classroom in person and/or through virtual observations to ensure the environment is conducive to learning. Partner with management, attends regional/area/project meetings, and conducts workgroup observations for effective use of business acumen. Lead, prepare, attend, and complete train-the-trainer / certifications as appropriate. Partner with national curriculum development teams on national project curriculum development and project support. Communicate curriculum or program effectiveness back to leadership and/ or national curriculum development team.Track and monitors registration & attendance for all participants when needed. Ensure preparation of training room, components of virtual T3s or any other training environment is ready to go. (media, set-up, materials, room reservations, devices, rosters). Manage and prioritize multiple courses. Adhere to company guidelines for trainer travel and expenses (expense, travel, p-card, corporate card). Manage reporting responsibilities; i.e. expense reports, Timesheet, rosters, team visit reports. Completes all required training and assessments that support company initiatives.
Verizon WirelessStore Manager
Jan. 2012 - Mar. 2014Alexandria, VAProficient with Windows, DOS, and Microsoft Office to include Word, Power Point, Excel, and Access and Accounting Software.; Served as primary manager in the development of new procedures and policies for our location. Effectively coordinated training sessions that focused on customer needs and requirements; Led staff members to accomplish and exceed quarterly goals and production levels; Energized the workforce to effectively perform implied and implicit tasks in accordance with policies and directives. Monitored the relationships between internal departments to ensure customers satisfaction; promoted customer service initiatives and displayed a leadership style that encouraged an environment to promote greater employee satisfaction. Responsible for overseeing and approving employee time and attendance; Assessed individual performance and development plans to ensure quality customer service and adequate training needs were met. Developed contingency plans to minimize shortfalls in organizational processes and procedures. Handled other department duties which included staffing requirements, ordering supplies and material, and other contractual services.
Verizon WirelessAssistant Manager
Sep. 2004 - Dec. 2011
Angel Christian TelevisionAdministrative Assistant, Staff Accountant
Jun. 2004 - Sep. 2004Coordinated and performed a range of operational support activities for the company; served as a liaison with our international subsidies; Provided administrative/secretarial support for multiple offices such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries; Prepared quarterly reports for Briefings; Composed and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality; Compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established company policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings. Performed accounts payable functions for production and advertisement expenses; Managed vendor accounts, generating invoices and reconciled receivables using Peach Tree Accounting Software.
Nextel CommunicationCustomer Service Rep, Retention Specialist, Business Analyst
Jan. 2001 - Nov. 2003Handled all customer inquires via telephone; Answered billing inquires and catered account solutions to fit customers' needs. Served as a critical component to help reduce company churn; by retained business cliental. Assisted Business Director with managing Fortune 500 Company accounts.
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