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Work Background
Alboum Translation ServicesHuman Resources Coordinator
Aug. 2022
The Dirty ApronMarketing Coordinator
Jul. 2022Anchorage, Alaska, United StatesMarketing and administrative coordinator for the coolest spot in town!
NMSOperations Manager
Dec. 2018 - Jul. 2021Prudhoe Bay, Alaska, United StatesAll encompassing management of food service, janitorial, and maintenance operations in remote residential camps located in the oil fields of Prudhoe Bay, Alaska. Skills include project management, crisis navigation, document creation/coordination, employee relations, training, and client/customer service.
NMSOperations Specialist – Flights/Billeting
Jan. 2016 - Dec. 2018Prudhoe Bay, Alaska, United StatesCoordinated all aspects of flight scheduling and billeting assignments for over 2000 beds in remote residential camps. Skills include client/customer service, effective communication, software development, work cross-functionally to identify inefficiencies and aide other departments when needed, create training documents and administer training.
NMSNorth Slope Camp Operations Assistant
Jan. 2014 - Jan. 2016Prudhoe Bay, Alaska, United StatesServed as primary liaison for corporate HR, payroll, and accounting departments. Skills include travel planning, accounting, employee file management, accounts payable, time entry and payroll processing.
Great Alaskan Holidays, Inc.Human Resources Office Manager
Mar. 2011 - Jan. 2014Anchorage, Alaska, United StatesManaged all Human Resource matters and complete employee lifecycle of local RV rental/sales dealership. Skills include recruiting, job descriptions, interviewing, onboarding, benefits enrollment/administration, performance reviews, conflict resolution, disciplinary action to include terminations, consult on legal matters, file and track all OSHA/worker comp claims, DMV document prep, and accounting manager backup when they were unavailable. I also supervised production-line that consisted of pickup/return scheduling, detailing, maintenance/repair assignments, and updating service forms for 300+ RV rental unit fleet part-time.
Royal Caribbean InternationalGuest Services Manager
Apr. 2007 - Mar. 2011Anchorage, Alaska, United StatesDirected guest service operations for 4000+ Royal Caribbean and Celebrity Cruisetour guests weekly. Duties included all aspects of customer service and also managing the call center . Skills include troubleshooting operational challenges/emergencies, employee management, scheduling, training, report generation, employee contract negotiation, maintaining GreenStar compliance and environmental standards, and minor website maintenance.
Royal Caribbean InternationalHuman Resources Administrative Coordinator
Oct. 2004 - Apr. 2007Anchorage, Alaska, United StatesFacilitated all HR and administrative duties and acted as executive assistant to the Director of Alaska Operations for Royal Caribbean International. Skills include recruiting, onboarding, minor accounting, cash handling, time entry for 400+ employees, and HR file maintenance.
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