Orange Business ServicesSolutions Consultant
Sep. 2008 - Jun. 2012Singapore, SingaporeKey responsibilities
- Lead Consultant for Hewlett Packard APJ, Standard Chartered Bank, Ezra Holdings, Foster Wheeler and UTC Group.
- Worked closely with Sales Directors for regional PBX maintenance and managed services.
- Grow the business in Enterprise Telephone, Call Collect, Contact Centre and MPLS solutions
- Account planning with regional and program team. General
- ASEAN practise lead for IPT and contact centre solutions. Includes Unified Communications, call collect, telephony in the cloud space and CRM.
- Design consultant for Alcatel-Lucent, Genesys and Avaya Enterprise solutions.
- Expertise area in IP Telephony, large scale network deployment and contact centre.
- Assist other consultants in Enterprise telephony opportunities
- Vendor management and develop partnership with Avaya and Alcatel-Lucent Achievements
Hewlett Packard Asia Pacific Managed Services for Voice
- 14000 voice ports, 112 legacy and IPT voice systems(Nortel, Avaya, Siemens and Alcatel0Lucent)
- 4 key contact centres in more than 40 sites
- Call-collect services and inter-office voice networking
- USD 12mil services business Standard Chartered Singapore “The Big Move”
Design and supported SCB’s consolidated move into two main sites in Changi Business Park and Marina Bay Financial Centre.
- Design and implement full IP Telephony system with multi-site redundancy
- 7.2k users, 5 contact centres and 2000 traders.
- End user training and phased migration over 3 months