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Work Background
Vice Commodore
YAQUINA BAY YACHT CLUBVice Commodore
Dec. 2024Newport, Oregon, United States• Led community engagement and education initiatives in sailing to increase membership and visibility. • Managed budget planning and event organization for YAQUINA BAY YACHT CLUB in Newport, Oregon. • Collaborated with team members to promote sailing activities and enhance the club's presence.
Senior Enterprise Account Manager
OpenTableSenior Enterprise Account Manager
Apr. 2023 - Mar. 2024Oregon, United States*Spearheaded VoiceAI integrations with OpenTable, resulting in a $21.6M expansion of the Total Addressable Market (TAM) for Account Management teams. *Negotiated and executed competitive RFPs, securing $2M in Annual Recurring Revenue (ARR) and achieving a 50% year-over-year growth. *Managed a portfolio of high-value restaurant clients, including Michelin-starred establishments and national brands like Lettuce Entertain You and José Andrés. *Developed and implemented ROI and KPI frameworks for Account Management to evaluate client performance and inform strategic decisions. *Collaborated with C-Suite executives, top clients, and partners to test and develop new APIs and integrations.
Enterprise Account Manager
OpenTableEnterprise Account Manager
Jan. 2023 - Apr. 2023Oregon, United States• Managed a $10M ARR portfolio, exceeding revenue goals through upselling and product education • Achieved 100% portfolio retention in 2023 as a top performer at OpenTable • Collaborated with clients to ensure satisfaction and drive business growth
Senior Key Account Manager
OpenTableSenior Key Account Manager
Apr. 2018 - Jan. 2023Ashland, Oregon, United States• Managed $5M key accounts portfolio, driving revenue growth and retention. • Developed regional market reports and client performance reports for global use. • Designed and executed restaurant-specific marketing programs to boost participation. • Delivered training programs on client success methodologies and data analysis techniques.
Project Coordinator
OpenTableProject Coordinator
Oct. 2014 - Mar. 2018Long Beach, CA• Coordinated OpenTable installations, managing schedules and logistics for seamless client experiences. • Standardized global onboarding communications, enhancing operational consistency and client satisfaction. • Successfully migrated the Western Region's client base to cloud SaaS solutions, improving efficiency and scalability.
Client Relationship Manager
OpenTableClient Relationship Manager
Apr. 2012 - Oct. 2014Greater Los Angeles Area• Developed customer facing reports to showcase value provided by OpenTable services. • Managed key clients to maximize satisfaction and drive service utilization. • Conducted client-facing seminars with 30+ participants, providing product suite overviews. • Scheduled and performed business consultations with top clients to solidify relationships.
Client Relationship Associate
OpenTableClient Relationship Associate
Nov. 2011 - Apr. 2012San Francisco Bay Area• Consulted with OpenTable restaurant clients to optimize online reservations, websites, and marketing strategies. • Led quarterly business reviews for top-tier restaurants to drive revenue growth and client satisfaction. • Managed a geographic territory, focusing on client retention, new market development, and premium product sales.
Associate, Client Relations Operations
OpenTableAssociate, Client Relations Operations
Nov. 2010 - Nov. 2011San Francisco Bay Area• Managed product addition process, client closures & ownership changes for western US & Mexico. • Collaborated with internal clients to enhance procedures crucial to day-to-day operations. • Created dashboards for client turnover process, aiding in regional client retention initiatives.
Corporal/ Vehicle Commander
US Marine CorpsCorporal/ Vehicle Commander
Jan. 2002 - Jan. 2006• Led teams of 4 to 14 in high-pressure environments, ensuring successful completion of over three dozen operations. • Advised upper management in strategic planning, contributing to the overall success of the missions. • Received a Meritorious promotion for exemplary leadership under fire.
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