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Work Background
Al Daar Al AseelOperations and Business Manager
Sep. 2023Fujairah Emirate, United Arab Emirates• Drove strategic business growth by managing full P&L accountability for a hospitality group, achieving revenue growth and operational efficiency.
• Optimized HR operations and compliance by implementing payroll processes, employee relations strategies, and labor law adherence.
• Delivered a 500,000 AED renovation project on time and within budget through vendor negotiations and execution oversight.
• Scaled catering operations to serve 500+ guests, reducing procurement costs through supplier negotiations.
• Instituted performance management frameworks, improving staff productivity and customer satisfaction.
AESGKSA Operations Manager and NEOM Program Logistics Manager
Sep. 2022 - Aug. 2023Saudi ArabiaResponsible for the effective and efficient business operations of AESG across the kingdom of Saudi Arabia.
- Full 'financial accountability for operational expenditure and operational
budget allocation. Assessed and analysed operational budgets to minimise
expenses and optimise profits.
- Supported health and safety and internal auditing functions.
- Oversaw general procurement and purchasing function for the •SA operation.
- Established, implemented, and managed KSA & NEOM policies and managed
the NEOM team across all operational and logistical aspects.
- Consulted on payroll approval for Global Directors to make informed decisions
and carry out necessary actions.
- Provided input when consulted on Administration Policies, Procedures, &
Forms.
- Ensured AESG operational processes are compliant with local laws and
regulations.
- Accountable for building and developing the Operations team, monitoring the
performance of direct reports and giving the necessary directives, training and
assistance.
- Established and maintained a local network of suppliers to serve all projects
and teams.
- Supported employees with local onboarding, offboarding, and any ad hoc
employee requests, and liaison with KSA employees and HZ shared services.
The Bahri & Mazroei GroupAssistant Manager HR & Admin - Group
Jun. 2016 - Oct. 2022Dubai, United Arab Emirates•Administers services and activities related to employee/labor relations and human resource functions.
•Pro-actively work in a collaborative role with the management team to address and identify solutions for issues affecting employees.
•Ensures employee/labor relations issues are handled , accurately and equitably; advise operations management on appropriate issue resolution in consultation with Sr. management-HR. •Recommendations and assists in the development and implementation of HR policies and procedures to meet organizational needs and comply with state and federal laws.
•Co-ordinates the activities in the areas of staff training, employee relations, performance and retention with high integrity and honesty.
•Assists in locating the prospective candidates in fulfilling the recruitment targets.
•Participates in special HR projects as business dictates and assists Sr. Management with performance management.
•Coordinates and conducts training on interviewing, hiring, terminations, compensation administration, performance management, Improvement on harassment, and other topics to ensure compliance with company policies, and federal, state and local laws and regulations.
•Serves as a lead focal point in staffing, providing direction and implementing strategies to address critical staffing needs.
•Personally coaches, trains and mentors direct reports and provide career development opportunities through training and quality management activities. •Works with management to address employee performance problems in accordance with personnel policies of the Company.
•Prepares payroll taking into account all deductions/allowances/claims/leave/advance/loans •Awareness of QHSE policy commitments, goals & objectives.
•Understands BMTS & BMTC risk and emergency management protocol.
•Committed to applying best practices in Occupational Health & Safety and energy savings and water conservation.
•Committed to enhancing and promoting QHSE awareness with co- employees.
University of FujairahHR Manager
Feb. 2013 - May. 2016Fujairah - UAE• To lead and support the development and implementation of HR policy across all areas of the College including improving performance, maximizing attendance and providing effective management of change. Implement and audit all HR activity within the college.
• Provide advice to managers on pay, conditions of service matters, employee relations issues and policies taking into account current employment and case law to influence best practice and operational activity.
• Make proper arrangements for the effective recruitment of personnel to maintain the capacity and capability of the organization. Maintain effective employee relations including participation, consultation and negotiation with representative bodies and ensure maintenance of productive working relationships with all colleagues.
• Ensure effective implementation of the disciplinary and grievance procedures for all employee groups. • Provide an effective occupational health service including involvement in the determination of policies in individual cases of long-term absences and ill health retirements. Determine, monitor and co-ordinate the Service’s Absence Management Policy.
• Monitoring Officer and Account Manager for Payroll & Pensions
EricssonHR Administration Manager at Ericsson
May. 2011 - Jan. 2013Cairo - Egypt•Manage Gov. affairs for expatriates .
•Administer documents for approval pertaining to employee visas and allowances.
•Maintain accurate and updated employee information and ensuring the highest level of confidentiality.
•Develop relationships with Gov. Authorities for facilitation of labor approvals.
•Create and implement policies, procedures and work flow matrices for Ericsson employees, in line with global company policies.
•Communicate with the Legal team regarding documentation required pertaining to legal matters.
•Manage relationships with service providers in Travel, Fleet, Housing, Medical and Event Management. •Evaluate and appraise suppliers, reporting and providing consistent feedback to stakeholders.
•Start-up of operations in South Sudan, writing HR policies and procedures to align with the company and the region.
Acting HR Director/BP/REFM Ericsson Iraq
•Plan and execute induction sessions, both generic and technical for all employees.
•Set-up of Payroll system and processes.
•Establish Help Desk policies and procedures for local and international travel and hotel booking.
•Fleet Management for Ericsson Iraq.
•Coordinate with Zain for HR issues in Employee Relations, HR Admin, Payroll, Induction, and Performance Management.
Ericsson Employees;
•Communicate with the Regional Comp & Ben for efficiency of the Payroll process.
•Advocate and deliver induction and training sessions for new and existing employees.
•Handle Visa procedures for employees entering and exiting the country.
•Manage accommodation facilities and support services for employees.
•Oversee REFM inclusive of developing policies and procedures and forecasting of future requirements.
•Coordinate with Security Team pertaining to arrivals of employees, guests and VIP’s.
•Map current resources and transfer of employees based upon assessment of skill sets and strengths.
•Negotiate with service providers, sourcing suppliers and contractors and consistent evaluation of performance.
Internal Trade Development AuthorityHR Manager / T&D Section Head
Aug. 2007 - Apr. 2011CairoResponsibilities as HR Manager •Supervise HR Administration, Employee Relations, Compensation, Benefits and Training and Development for 5,000+ employees located across 500 offices.
•Manage Government Health Insurance procedures for qualified employees.
•Administer hiring documentation for new employees and maintains updated files.
•Manage relationships with government authorities, provides statistical information when required.
•Manages employee end of service procedures and documentation.
•Create a system of linking time management records to payroll for accurate overtime and deduction. Responsibilities as Training and Development Section Head •Negotiate and finalize a contract between ITDA and government bodies to execute electronic payroll.
•Prepare annual training and development budget for submission and approval by the Ministry of Finance.
•Work closely with Senior Management to identify training needs as per the performance of department.
•Evaluate training providers and instructor performance and recommend areas for enhancement.
•Conduct orientation and inductions for new employees.
•Training, demonstrations, workshops and meetings to update and enhance employee soft skills.
•Ensure training, learning and development classes and programmes are in compliance with government standards
Diyar United CompanySenior HR Assistant & Recruitment
May. 2005 - Jul. 2007Kuwait•Introduction of an HR/Recruitment Committee comprising of 9 members, facilitating pending HR and Recruitment business.
•Work with department heads to understand the assignment and develop an effective search strategy.
•Job analysis and creation of job description and responsibilities marketable to potential candidates.
•Source Kuwaiti Nationals for a variety of technical and administrative roles within the organization.
•Recruitment of niche technical candidates from international locations.
•Headhunting for multiple specialized roles.
•Increased the candidate database from 1,200 on joining to 9,000 potential candidates (this is over a one year period)
•In-depth interviews of candidates based on the specifications of the role.
•Manage the on-boarding process including documents required for visa processing and accommodation procedures.
•Manage service delivery from external vendors including international recruitment agencies.
Travel Ways EgyptHR & Admin Officer
Mar. 2001 - Apr. 2005Hurghada• Manage branch administration within a branch of 300 employees.
• Create and implement an effective procurement system to facilitate authorizations and enhance the procurement process.
• Interface with government organizations namely, Ministry of Tourism, Tourism Police, and Ministry of Labor.
• Coordinate between 4 branches in Northern and Southern Egypt to ensure smooth operations.
• Host international and foreign partners demonstrating the value addition of a partnership to both businesses.
• Assist with traffic and logistics department during peak season, managing a fleet of 25 buses with various routes and locations.
• Oversee application, issuance and renewal of tour guide licenses and formalities.
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