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Work Background
Self EmployedSocial Media Consultant
Apr. 2020 - Dec. 2020• Create results-oriented social media growth and engagement campaigns for private individuals and small businesses.
• Design creative assets and copywriting for Facebook, Instagram, YouTube, and LinkedIn to captivate viewers and increase digital engagement.
• Deliver a proven record of maximizing clients’ followers base and interaction performance through thoughtful social media promotion campaigns.
• Display exceptional multitasking skills while working with tight budget and timelines.
• Monitor the performance of social media campaigns, identifying the best strategies for each business and audience.
• Built and nurture long-lasting business with companies by delivering social media and marketing outcomes in alignment with their expectation and needs.
Planner SportsCustomer Service & Social Media Specialist
Apr. 2020 - Dec. 2020• Provide attentive and tactful trilingual (Portuguese, English, and Spanish) support to up to 3 customers daily regarding product questions and clarifications.
• Registered customers’ information in internal systems in an accurate and timely manner.
• Devised digital marketing campaigns on Facebook and Instagram that increased Planner Sports brand recognition and preference while acquiring new clients.
Massachusetts Health ConnectorBilingual Customer Service Representative
Aug. 2018 - Dec. 2018Boston, Massachusetts• Welcomed and greeted +20 guests and visitors daily, educating them about facilities and provided services.
• Used Salesforce system to input customers’ data.
• Helped clients select health insurance plans based on their needs, preferences, and budget.
• Processed end-month payments and generated customized financial reports as required.
Mobile Cuts Social Media Marketing Intern
Feb. 2018 - Apr. 2018Boston, MA• Created paid advertising campaigns that revamped company’s digital presence and contributed to the increase of sales.
• Managed the company’s social media platforms and designed unique strategies for each of them based on strategic goals.
• Planned and oversaw photoshoots, including selecting venues and renting audiovisual and lighting equipment.
Salem Five BankSenior Account Representative
Jun. 2015 - Jun. 2016Burlington, MA• Delivered customized banking solutions for assigned accounts, consistently achieving or surpassing pre-established sales quotas.
• Headed marketing campaigns to acquire new clients.
• Successfully resolved minor and complex issues without compromising clients’ trust in Salem Five Bank.
Genesis Tax HouseReceptionist & Secretary
Aug. 2012 - Feb. 2013Peabody, MA
Eastern BankSenior Account Representative
Apr. 2012 - Jun. 2014Andover, MA
Boston BreakersInterpreter & Translator
Mar. 2010 - Oct. 2010Greater Boston Area
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