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Work Background
ASRC FederalProduct Owner
Sep. 2019 - Jul. 2025Fort Collins, Colorado, United States• Prioritized and managed product backlogs for infrastructure initiatives, enhancing network and cloud capabilities. • Acted as the primary liaison with government leads and contractor teams, ensuring effective communication and alignment. • Drove Agile execution, facilitating timely delivery of mission-critical solutions while removing impediments.
Cherokee Nation BusinessesProject Manager
Jun. 2016 - Jul. 2025Fort Collins, Colorado Area• Led the development and implementation of a capacity and performance management plan, enhancing project tracking for federal staff. • Established the Quality Assurance department, creating Standard Operating Procedures for cross-functional teams. • Developed and managed enterprise applications using Angular 2 and Grails, improving efficiency in data management.
Front Range SoftwareTechnical Trainer / Project Manager / Quality Assurance
Aug. 2014 - Jun. 2016Fort Collins, Colorado Area• Developed engaging training presentations and materials for diverse audiences, enhancing understanding of complex concepts. • Trained over 100 Product Owners and development teams in Agile methodologies, significantly improving workflow efficiency. • Launched a new product line that generates $5M in annual revenue, showcasing innovative training strategies.
Friends ManagementProperty Manager
Mar. 2009 - Aug. 2014Fort Collins, Colorado Area• Supervised site personnel, including hiring, training, and team building, ensuring compliance with company policies. • Managed Fair Housing and HUD Section 8 Program compliance, staying updated on affordable housing regulations. • Conducted regular health and safety inspections, enhancing property quality and tenant satisfaction.
FedEx OfficeLead Project Coordinator
Jan. 2006 - Aug. 2014Fort Collins, Colorado Area - Denver, Colorado Area• Led the analysis of organizational needs to develop and implement applications, ensuring alignment with business objectives. • Mentored team members on best practices in customer relations, fostering a culture of repeat business. • Achieved 90% customer satisfaction by interfacing with clients to ensure systems met their specifications.
PrimericaDistrict Manager
Jan. 2000 - Jan. 2011Front Range• Attracted, trained, and developed independent leaders to establish their own businesses. • Motivated and inspired top performers to excel on national leaderboards. • Created innovative training techniques while refining existing methods for effectiveness. • Monitored daily activities using POL and Call Atlanta database systems to ensure optimal performance.
Nextel CommunicationsCustomer Care Tech III
Jan. 1999 - Jan. 2002Englewood Colorado• Provided exceptional customer support by addressing inquiries and resolving concerns regarding products and services. • Diagnosed and resolved technical hardware and software issues using TRIS and NEWT systems. • Consistently ranked in the top 10% of the company, demonstrating a strong commitment to team success. • Identified and escalated priority issues according to client specifications, ensuring timely resolutions.
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