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Work Background
Trini3 Holdings, LLCOwner & Managing Member
May. 2023Dallas, Texas, United States · Remote
VerizonSales, Training, HR, Project Management, and Consulting
Mar. 2018 - Sep. 2021Irving, TexasSpecialized in training fast-paced virtual teams into flexible and influential work teams that were operationally tied to Verizon’s revenue-generating activities.
• Led new hire onboarding and training to achieve and exceed targeted sales quotas. • Trained over 300 employees in both 1x1 coaching sessions and in large group settings
• Analyzed and recommended changes to make customer-facing departments
• Evaluated employee performance to explore coaching opportunities, develop training, and recommend continuing education solutions to meet high-quality customer service metrics. My teams achieved a 90% customer satisfaction score or higher.
Amtel LLCManager
Mar. 2017 - Mar. 2018Fort Worth, Texas• Responsible for supervising employees while coordinating complex workflows.
• Evaluated performance data and store metrics to improve operations, target business conditions, and forecast needs. • Engaged with customers to create a positive shopping experience and drive revenue growth. These efforts lead to a 70% increase in store revenue
ConvergysTrainer
Mar. 2016 - Mar. 2017Dallas, Texas, United States• Coached new hires, resulting in stronger staff development and increased productivity. This resulted in a 95% employee retention rate, which reduced attrition costs.
• Conducted root cause analysis to identify inefficiencies in call center operations.
• Led strategic planning sessions to create workstream solutions.
Blastoff PPC, LLCOwner
May. 2015 - May. 2023Dallas, Texas, United StatesCreative mindset with passion and drive to foster innovation in pay-per-click (PPC) advertising. Able to manage creative teams and give strategic direction to advance brand position in the market with a focus on bringing creative and innovative approaches to campaigns.
• Lead the development of creative and innovative PPC advertising campaigns, with a focus on full-funnel activities and demand generation; liaising with internal and/or external agency partners to launch and optimize.
• Research customer behavior to recommend which combination of channels, messages, creative approaches, delivery methods and timing work best.
• Explore new digital trends in website development, user experience, search engine optimization (SEO), marketing automation, and social media.
• Develop data-driven reports that tell a compelling story and articulate clearly defined and actionable recommendations for clients.
• Manage over 2 million dollars in advertising spend in the last 12 months.
City of Rio RanchoProject Manager
Mar. 2015 - Mar. 2016Rio Rancho, New MexicoThe City of Rio Rancho is a municipal government located in the State of New Mexico, Sandoval County. I was responsible for the construction of a Six acre, all inclusive, ADA compliant park. In my role, I - Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints. - Interfaced with city government departments, State and Federal commissions and legislatures, non-profit sponsors, and various homeowners associations to facilitate community involvement and fundraising. -Wrote grant proposals to to raise capital for projects. -Planned and organized special events, solicited corporate sponsorships and set up gift donations to reach financial targets for projects.
Turquoise Trail Performing ArtsVice President
Aug. 2014 - Aug. 2016Albuquerque, New Mexico AreaTurquoise Trail Performing Arts (TTPA) is the non-profit, parent organization of multiple performing arts organizations. In my role, I -Strategically coordinated operations according to objectives and effectively allocating resources to meet demands. -Promoted and enabled necessary changes to align operations with strategic plans. -Established clear management goals and devised systems to make those goals more efficiently achievable. -Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements. - Engaged employees and conducted exit interviews to gain complete sense of satisfaction and identify area of improvement. -Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures. -Served as company representative at fundraising events.
New Mexico State SenateLegislative Analyst
Jan. 2014 - Feb. 2014Santa Fe, New Mexico AreaSeasonal position. The New Mexico State Senate is the upper house for the State's bicameral legislature. In my role, I -Researched and tracked legislation drafted by the Majority Whip's office. -Examined legislative initiatives of non-profit and for profit firms and coordinated meetings with those firms to meet with legislators.
New Mexico Court of AppealsIntern
Oct. 2010 - Dec. 2010Albuquerque, New MexicoSeasonal position: The New Mexico Court of Appeals is a court of appellate jurisdiction. In my role, I - Critiqued and proofread memorandum and formal rulings of the court prior to publishing
U.S. House of RepresentativesIntern
Jun. 2010 - Aug. 2010Rio Rancho, New MexicoSummer position. The United States House of Representatives is a government, law making entity and serves as the lower house of the United States bicameral legislature. I was assigned to staff the Third Congressional District of New Mexico and served as a liaison between the community and the office of the Third Congressional District of New Mexico. My duties included:
- Maintaining the Congressman’s District schedule for local events.
- Hosting job fairs for job seeking candidates and local hiring authorities to stimulate local job and career growth.
- Advocating for citizens of the Third Congressional District with administrative issues relating to the various departments of the Federal Government such as Veterans Affairs, Social Security, Internal Revenue Service, Worker’s Compensation, and Department of Defense.
United States District CourtIntern
Nov. 2009 - Jun. 2010Albuquerque, New MexicoThe United States District Court is a trial court of original and residual jurisdiction that hears all cases relating to Federal criminal offenses, interstate crime, bankruptcy, civil cases involving question of Federal law and interstate commerce. My duties included: - Collaborating with the US Probation Office and with Psychiatrists to author an internal report regarding incarcerated parents and their behavior changes when in contact with family while serving their sentence and their recidivism rates upon release from incarceration. - Organizing and preparing documents for sentencing hearings.
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