IT AdvisorsChief Operating Officer
Jan. 2015 - May. 2016West Palm Beach, Florida AreaAs the Chief Operating Officer of IT Advisors, I get to work with a TON of... Post-It Notes. On a more serious note, I get to work with incredible people every day, in a workplace that is designed around our culture. Helping ensure standardized processes, performance metrics, etc. When joining IT Advisors, few policies were in place, extremely limited HR (performance reviews, etc.). Additionally, no ERP or any other major system other than QuickBooks Online. • Implemented initial ticketing system and then migrated to Zendesk (after scaling to 45 employees) which resulted in automated reporting and daily metric updates.
• Implemented ADP to handle HR (handbook, performance reviews, etc.) resulting in a cost avoidance of $18,000 annual.
• Accounting – Implemented a more granular chart of accounts to allow for better finance reporting (departmental revenue versus expense (including payroll), etc.).
• Satisfaction surveys – Client and employee satisfaction surveys implemented, resulting in better qualitative decision making regarding morale, etc.
• Implemented an ATS (applicant tracking system) resulting in a cost avoidance savings of $55,000 a year.
• Implemented a training and conference budget, set at 5% of payroll, to provide proper training for our
management.
• Responsible for tableau data management and reports.