Experienced and highly skilled Senior Management Consultant with 22 years of mainly IT and Telco experience in all areas of business. Functional expertise include Digitalisation, Business Transformation and Migration, BSS/OSS implementation, Online Banking, Insurance, Customer Service and Logistics with strong expertise in leadership, project and process management, delivery, operations, product management, change management and customer service management. Customer-comes-first focus, deep business process understanding and analytical skills, including detailed knowledge of process standards. Excellent understanding of partner and retail management business domains.More...
Douglas Mustapick brings an exceptional blend of marketing savvy and automation expertise, honed over a distinguished career spanning more than a decade in leadership roles across diverse sectors. His proficiency in leveraging technology to streamline operations and enhance marketing outreach is evident in his significant achievements, such as integrating e-sign and e-fax services to cut printing costs by 60% and standardizing technology for brand consistency. Douglas’s experience extends to orchestrating impactful marketing campaigns, evidenced by raising over $60,000 in six months for a political campaign, executing broad-reaching social media strategies, and managing direct mail campaigns with over 100,000 mailers. As Chief Information Officer and in various strategic roles, he has demonstrated a knack for utilizing automation and data analysis to drive marketing efficiency and effectiveness. His hands-on experience with customer relations and success management further underscores his ability to connect technology with user needs, making Douglas an invaluable asset for businesses seeking to harness marketing and automation to scale their operations and boost their market presence.More...