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Work Background
FactSetUX Lead
Apr. 2022Los Angeles Metropolitan AreaWe provide data to power your workflow, analytics to help you outperform, and insights to give you perspective. Some of my responsibilities include: ► Influencing decision-making on projects across UX by sharing knowledge about UX standards, practices, decisions, goals, and potential innovations; knowledge is shared and applied to project work across the team; innovative ideas are provided ► Leading the UX process by defining UX objectives and supporting UX decisions through communication of best-practices, standards, and design principles to project teams ► Collaborating with colleagues to provide mentorship and guide work in product areas of expertise; product and business knowledge is shared and informs project decisions
Chegg Inc.User Experience (UX) / User Interface (UI) Immersion Instructor
May. 2020 - May. 2022Remote► Instructed 20 to 50 students 10+ hours per week in a 20-week cycle “UX/UI Design Bootcamp” course covering Introductions to UX / UI Design Fundamentals to Designing Within a Team. Deliver live software demos of Optimal Workshop, Figma, Google Workspace tools (suite), Miro, Webflow, Repl.it, Wix to optimize business operations ► Provided 4 hours of daily on-demand video and chat to students progressing through course modules ► Leveraged Github to store and update student syllabus (daily and weekly) – outlining required homework and assignment deliverables, assessment and project deadlines ► Created lesson plans involving practical in-class activities for students to demonstrate comprehension of user-centered design best practices to approach projects following the Double Diamond process model and Agile methodology ► Collaborated with Educator Success and Academic Success Management (ASM) teams to provide optimal student experience and consistency assurance Created and published applicable survey packages to gain insight into various student pain-point variables ► Authored SWOT Analysis end-of-course cycle feedback to the Technical Course Developer and Instructional Design (team of 5+) on course materials and curriculum based on student interaction and experience ► Compose slide deck presentations for lecture and workshop visual aids—supplemental materials (quizzes, etc.) ► Consulted and collaborated with Sr. Manager, Educator Success and Instructional Design Manager to help drive overall bootcamp courses design and experience direction ► Created and published applicable survey packages to gain insight into various student pain-point variables
Chegg Inc.UX Curriculum Writer
Oct. 2019 - Apr. 2020Remote**Formerly Thinkful (skill-based eLearning platform)** ► Authored curriculum content including recorded voiceovers and video demonstrations for “UX/UI Design Bootcamp” course involving practical in-class activities for students to demonstrate comprehension of user-centered design best practices to approach projects following the Double Diamond process model and Agile methodology ► Composed slide deck presentations for lecture and workshop visual aids—supplemental materials (quizzes, etc.).
ADVANTUMInnovation Lead (Interim)
Apr. 2017 - Aug. 2017Kingston, Jamaica► Directed innovation projects and managing the development phases including, ideation, conceptualization and prototype development. ► Led the research and development of technology based business solutions to provide new business opportunities for Advantum ► Conducted research to acquire in-depth knowledge and understanding of areas for opportunity ► Identified potential customer base, locally and regionally through the identification of industry needs/ issues and potential solutions ► Led the charge to develop Advantum’s value proposition and product roadmaps ► Organized business partner workshops to get feedback and suggestions Helped to build a culture of innovation across the organization Played a key role in strategic and budgetary planning
Travel & GIVECo-Founder / Director, Operations & Technology
Jan. 2017 - Feb. 2022As part of a small dedicated team, I nurtured an idea into a growing international organization that provides therapy and educational services to children with disabilities from ages 0 to 21.
Loebig Ink, LLCSenior UX Lead & Project Manager
Oct. 2016 - Jan. 2022Remote► Implemented SEO and social media strategies to increase site visitation and engagement page views, clicks, calls, driving direction searches, and sales ► Monitored web analytics dashboards, reports, and reporting tools via Google Analytics, SEM Rush, Google My Business, Majestic, and Screaming Frog ► Consulted with senior management on identified operational procedure constraints and potential fixes ► Delivered monthly client reports via updated report spreadsheet and metrics breakdown and recommendation report PDF—client friendly language integrated
Medullan, Inc.Senior UX Associate
Nov. 2014 - Sep. 2016► Translated observations and feedback into actionable recommendations for multiple clients ► Co-facilitated workshops with clients to understand and illustrate the needs and goals of projects ► Led qualitative research efforts for an Informatics group that guided design decisions for an informatics dashboard to assist accountable care organizations (ACO)
JPMorgan ChaseUser Experience (UX) Research Lead & Ethnographer
Jun. 2008 - Nov. 2014► Matured as a multi-functional individual contributor on a strong UX team from providing shared services throughout any sector of the bank, to providing specialized, dedicated research services within Human Resources Technology ► Planned, conducted, and archived user studies within the North American, South American, Asian/Pacific, European/Middle Eastern/African employee populations ► Designed and created prototypes for sites and applications using iRise and Balsamiq ► Created and executed research plans for product teams across over 10 lines of business ► Translated observations and feedback into actionable recommendations ► Hosted and managed a monthly forum connecting user experience professionals and advocates across the firm to share ideas and best practices, collaborate and stay informed about happenings in the greater UX community ► Created team of entry-level analysts interested in UX to assist with workload and gain experience contributing to realvprojects ► Designed and built high-level prototypes for an intranet website within the firm using iRise ► Authored and presented UX content and guidance to Tech24 team training material for non-profits ► Contributed subject matter expertise to the Corporate Development Program Usability/User Experience course curriculum ► Maintained User Experience intranet presence via a content management system ► Designed a web simulated prototype, documenting visual standards and functionality requirements for the redesign of an external-facing web site for a non-profit JPMC partnership
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