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Work Background
Scenic - Luxury Cruises & ToursCorporate Future Cruise Sales and Onboard Revenue
Mar. 2024
Scenic - Luxury Cruises & ToursFuture Cruise Sales Manager - Onboard Position
May. 2023 - Mar. 2024Helping guests find their next amazing Scenic experience
Swords TravelLuxury Travel Assoicate
Apr. 2023
Virgin VoyagesOnboard Future Voyage Sales Manager
Aug. 2022 - Apr. 2023
SalesWorksSales Enablement Lead
Oct. 2021 - Apr. 2023Re-imagining sales training - Delivering the foundations for success in a way that is bespoke to our client and engages sales teams. Sales is a science and as with every science, it is the application that matters. It is my passion to deliver the science of sales in a way it can be understood and applied, with each individuals unique flare.
How?
Working with our clients to design and deliver effective sales training programmes.
Create invigorating onboarding for new hires.
Tailoring programmes for advanced reps to refine and improve their skills.
Spotlight areas of focus to up-skill teams, improve processes and increase revenue. Train with a fluid approach to adapt to teams competencies
ExPSales Coach
May. 2021 - Sep. 2021
SaltPaySales Leader - Iceland
Jul. 2020 - Mar. 2021
Silversea CruisesOnboard Future Cruise Sales Manager
Dec. 2018 - Feb. 2020world
Hand Picked HotelsActing Restaurant Manager - Temporary Contract
May. 2018 - Jul. 2018Jersey, United Kingdom
Consensio ChaletsChalet Manager
Jan. 2018 - Apr. 2018Meribel
Black Diamond Lodge Sainte FoyCommerical Manager
Dec. 2016 - Sep. 2017Sainte foy Tarentaise
Brend HotelsEvent Sales Manager and Wedding Coordinator
Dec. 2015 - Nov. 2016Braunton Devon• Responsible for the management of events from Client acquirement to completion and billing of the event • Communicate with Clients to understand their needs, adapt communication style to suit the Client • Manage expectations of the Client, in line with their objectives and the budget available (while keeping a keen eye on revenue) • Build, develop and retain Client relationships • Liaise with external organisations and develop and manage relationships • Identify target segments and drive marketing activity and promotion • Direct and assist the creation of promotion material • Have a working understanding of all areas of the business to utilise skills and increase productivity • Coordinate all areas of the business to ensure the Client expectations are met and exceeded • Effectively balance time between several events and Clients • Working knowledge of property management system, used to plan events, create contracts • Produce reports based on individual and group targets - i.e. revenue, sales, data query • Liaise and report to Senior Management and Director
Brend HotelsEvents, Reservations, Sales and Marketing
Jun. 2015 - Feb. 2016Braunton
BannatynesReceptionist
Jan. 2015 - Jul. 2015EastbourneWelcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Maintains telecommunication system by following manufacturer's instructions for house phone and console operation. Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed.
Pestalozzi International Village TrustPR
Jan. 2014 - Dec. 2015
Events Management SocietyVolunteer
Jan. 2014 - Dec. 2014
Brend HotelsInternship
Jul. 2013 - Jun. 2014North Devon12 month Internship: Completed a role rotation to learn each department of the hotel. I then spent the remainder of my internship working in the events office. I assisted in planning events for private occasions and weddings, I also assisted on the day of the weddings. I took on a majority of the administration for the annual Christmas parties. I also had the opportunity to plan a wine tasting event, which was very successful and I repeated a similar event later on in the year. I also worked in the restaurant in the evening to further increase my understanding of the food and beverage department. At the end of my internship I continued working for the hotel events team one day a week and worked full time for the beach side restaurant as a supervisor. This included Bar/Barista and table service waitressing roles.
Dromoland Castle Hotel & Country EstateFood and Beverage Intern
May. 2013 - Jul. 2013Ireland
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