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Work Background
DeepSea DevelopmentsProject Manager
Jun. 2023• Successfully led and delivered 8+ concurrent projects encompassing Firmware, Hardware, Software, and product fabrication. Managed intercultural and cross-functional teams of up to 16 members, including freelancers and providers.
• Achieved a 90% on-time delivery rate by leveraging agile methodologies (ScrumBan). - Reduced project execution time by 15% through efficient resource allocation and task management using JIRA, Confluence, and Looker Studio.
• Enhanced project team efficiency by 10% through implementing project management tools and techniques. • Tracked training sessions using Google tools to ensure knowledge transfer for operations, sales, marketing and finances team.
• Increased project team efficiency by 10% by implementing project management tools and techniques like training sessions tracked in Google tools.
• Established clear communication channels for product design and development. This led to a 20% decrease in rework due to miscommunication between teams (sales, marketing, finance).
• Developed comprehensive project performance reports (daily & weekly) featuring KPIs, efficiency metrics, and hour consumption data using Looker Studio. Utilized data-driven insights to optimize project execution and resource allocation.
• Effectively managed client interactions through strong negotiation skills, resulting in an 85% client satisfaction rating. Maintained high client satisfaction through consistent follow-ups.
• Effectively managed client interactions by leveraging negotiation skills, resulting in high client satisfaction ratings is 85% due to my constant satisfaction follow ups.
• Collaborated closely with customers and development teams throughout the project lifecycle. Created and consolidated PRDs (Product Requirements Documents) to ensure informed decision-making.
• Developed a strong relationship with all stakeholders (founders, developers, company areas and providers), ensuring clear communication and project alignment.
Capgemini EngineeringProject Manager
May. 2022 - Jun. 2023Remote• Planned and budgeted for third-party tech deployments for the Duke Energy account, resulting in a 20% reduction in on-site maintenance window duration. This translates to significant cost savings and improved operational efficiency for the client.
• Implemented lean governance models, prioritizing ownership and transparency over pre-prepared reports. This data-driven approach led to a 15% decrease in missed deadlines for Duke Energy project milestones.
• Managed and led virtual teams of third-party technicians for on-site device installations, achieving a 100% success rate in completing all projects on time and within budget.
• Established clear communication channels with key stakeholders (customers & partners) through reports, meetings, and user-friendly documentation. This resulted in a 20% increase in customer satisfaction with post-maintenance window communication, as measured by surveys.
• Maintained the highest KPI for documentation accuracy among all sites under my responsibility. Additionally, shared knowledge and best practices through training sessions with partners, leading to improved documentation across the Duke Energy account.
• Ensured 100% adherence to CISCO Quality Standards by overseeing project documentation and ensuring compliance with internal regulations regarding privacy and third-party information.
Capgemini EngineeringJunior Project Manager
Apr. 2022 - Sep. 2022• Established clear communication channels with key stakeholders (customers & partners) through reports, meetings, and user-friendly documentation. This resulted in a 20% increase in customer satisfaction with post-maintenance window communication, as measured by surveys.
• Developed a comprehensive project management template for the PMO in Mexico, which is now used on all accounts for project deliverables control and planning. This standardized approach has led to a measurable improvement in project efficiency reduced planning time by 30% in each site once the main milestone were clearly defined.
• Managed and led virtual teams of third-party technicians for on-site device installations, achieving a 100% success rate in completing all projects on time and within budget.
• Proficient in managing the project lifecycle within Salesforce, ensuring efficient project tracking and reporting.
• Collaborated effectively with external resource managers to define resource allocation and prioritize tasks across multiple projects.
• Planned, scheduled, and led both on-site and virtual maintenance windows for software development projects, ensuring minimal disruption to ongoing operations.
Capgemini EngineeringProject Office Coordinator - CISCO
Jun. 2021 - Apr. 2022Remote• Recognized by the customer for exceptional commitment, self-initiative, and responsibility in leading and supporting T-Mobile USA projects. This recognition led to a promotion from Project Coordinator to Project Manager Junior at Cisco, supporting and leading T-Mobile accounts.
• Developed a comprehensive project management dashboard to track project progress, resource allocation, and budget expenditures.
• Demonstrated strong time management by consistently meeting deadlines and effectively managing multiple tasks and priorities within a fast-paced environment.
• Led and facilitated successful maintenance windows, collaborating with Cisco technical engineers and customer third parties.
• Planned full site development projects, considering risks, approvals, and timelines.
• Managed project lifecycle within Salesforce, ensuring efficient project tracking and reporting.
• Experienced in working with third-party vendors, planning and budgeting for on-site work and maintenance windows.
• Supported team members by planning, scheduling, and leading both on-site and virtual maintenance windows for software development projects.
• Created and reported time management data for network engineers across multiple accounts simultaneously.
• Risk matrix and action plan created for the entire customer and each site.
AMAZONBilingual Customer Service Representative
Jul. 2020 - May. 2021Remote• Consistently exceeded internal customer satisfaction metrics, achieving a Quality Customer Assurance score of over 92% and a Helpful and Easy-to-Understand score of over 97%. This demonstrates my ability to consistently deliver high-quality service and clear communication, exceeding customer expectations.
• Maintained proper and assertive communication with customers in the Retail and Security sectors within the Amazon Account Changes Department. This ensured clear and concise information exchange, fostering trust and addressing customer concerns effectively.
• Leveraged my experience in logistics services, tracking, customer and partner interaction, and issue resolution to streamline customer interactions within the Amazon Account Changes Department. This likely resulted in improved efficiency and resolution rates, contributing to an overall positive customer experience.
F&C CONSULTORESQHSE Professional
Feb. 2020 - Jun. 2020Bogotá, Distrito Capital, Colombia• Identified and addressed the root causes of employee illness in both office and remote work environments. This proactive approach led to a 72% improvement in employee health and well-being, ultimately resulting in a more satisfied and productive workforce that translates to a better customer experience.
• Implemented a comprehensive program that addressed safety and quality concerns across all company departments. This resulted in an over 85% increase in the establishment of quality and safety processes, fostering a more positive and secure work environment for employees. This increased engagement likely led to improved customer service and retention.
TeleperformanceBilingual Customer Service Representative
Sep. 2019 - Dec. 2019Bogotá, Distrito Capital, Colombia• Customer Service in Walmart.com and Walmart Grocery. • Increased First Call Resolution Rate by 15% in Walmart.com and Walmart Grocery, resulting in a 10% decrease in customer call volume and improved customer satisfaction.
• Developed and implemented a new customer feedback tracking system in Walmart Grocery, resulting in a 8% increase in identified customer pain points and subsequent improvements to the service.
Naniki Eventos EmpresarialesProject Manager Junior
Feb. 2019 - Sep. 2019Bogotá, Distrito Capital, Colombia• Project manager Junior role for catering industry.
• Leveraged efficient logistics management to reduce operating costs and increase event profitability by 10%. This translates to more competitive pricing or value-added offerings for our customers.
• Improving the supply chain and contracts with suppliers, we generated an 80% increase in the company's efficiency by reducing raw material purchasing, production, and food delivery times.
• Experience working with public companies and entities, making budgets, creating and sharing customer and providers invoices, creation of cost estimation for full and services in packages.
Frontera Energy Corp.Thesis Worker
Jan. 2018 - Oct. 2018• This thesis investigates the impact of drilling fluids on formation damage within the GTQ intermediate oilfield. Through a combination of rheological analysis and petrophysical evaluation, the research aims to identify drilling fluids that minimize formation damage while maintaining optimal drilling performance.
• Rheological analysis of various drilling fluids and petrophysical evaluation of formation cores.
** Thesis approved and developed in science articule manner**
Frontera Energy Corp.Engineering Internship
Oct. 2017 - Oct. 2018Bogotá, Distrito Capital, Colombia• Successfully led the development and implementation of a comprehensive production manual for the CPE-6 heavy oil field. This project resulted in a significant 90% reduction in daily production errors within a one-year timeframe.
• Established a system for delivering monthly technical production and sales reports, along with balances per field. This included data analysis and margin calculations.
• Compiled comprehensive analytics for the heavy oil production department
F&C CONSULTORESProject Manager Junior/ Administrative Leader
Mar. 2016 - Sep. 2017Medellín, Antioquia, Colombia• I used to work while I completed my university degree. • Led the development and execution of two strategic client acquisition projects targeting a new, unexplored market. These projects resulted in a 78% increase in new clients, significantly expanding the company's reach.
• Planned, managed, and executed 98% of the events held in Medellin during 2016-2017. This accomplishment demonstrates strong project management skills, including planning, budgeting, resource allocation, and execution.
• Designed and monitored key performance indicators (KPIs) to track event success and client acquisition progress. Additionally, generated comprehensive commercial and administrative reports for the management team, providing valuable data for strategic decision-making.
SPE Unalmed Student ChapterVicepresidente
Jan. 2016 - Apr. 2017Medellín, Colombia
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