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Work Background
Mitchell InternationalSalesforce Platform Manager
Jun. 2022San Diego, California, United StatesAs the Salesforce Planform Manager I mange a team of Awesome Admins and together we support an org with: Sales Cloud, Service Cloud, CPQ, Field Service, Pardot, Analytics with over 8K users and 3 Digital Experience Communities. • Worked with leadership on developing and managing our Salesforce Roadmap to meet our growing business needs.
• Implemented Governance Policies to ensure the org was staying in line with industry best practices. • Was the technical lead for several Salesforce Projects.
Mitchell InternationalSalesforce Senior Business System Analyst
Mar. 2018 - Jun. 2022Greater San Diego AreaAs a Salesforce Product Owner I am responsible for building strong business partner relations, develop business solutions and providing functional support. I was the point of contact for all items related to the Salesforce system and the day-to-day operations of the tool. • Work with stakeholders to determine business and technical requirements for Salesforce implementation and development requests.
• Provide oversight of general Salesforce changes and projects.
• Perform data analysis to provide reports and dashboards to various levels of management detailing key performance indicators.
• Build ad hoc reports and train end users on how to build ad hoc reports and dashboards in Salesforce.com to support various departments (i.e. Enterprise Business Technologies, Sales Operations, Finance).
• Maintain data integrity in Salesforce.com.
• Work in an Agile environment.
Mitchell InternationalBusiness System Analyst Lead/Cert. Salesforce Adv Admin
Jul. 2015 - Mar. 2018Greater San Diego AreaAnalyzed complex business problems to be solved with automated systems. Provided technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configured system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems that met business requirements. Provided consultation to users in the area of automated systems. • Created roles, profiles, access settings, workflow rules, validations, creation and modification of fields and page layouts and data migration.
• Experienced in working with SOQL
• Maintains the functional areas of data management, forecasting, contacts, leads, campaigns, opportunities, dashboards and reports
• Performs all tasks related custom and standard Salesforce functionality.
• Experienced in administration, configuration, Implementation, and Support of Salesforce CRM.
• Performed all task of the SAFE Scrum Master for multiple PSI
United States Marine CorpsAviation Operations Manager & Training Developer/Manager
Aug. 2011 - Nov. 2014Provided leadership and oversight of Operations Department and promoted team-building and cohesiveness among the entire organization. Managed, planned and coordinated long-term and day-to-day operations and procedures for domestic and international activities. Managed over 200 personnel to meet training and operational objectives. • Ensured execution of strategic flight schedules, resulting in 99% success rate.
• Met 100% of organizational training goals and requirements by developing and implementing procedures that were conducive to its mission requirements. • Created an environment of continuous improvement methodologies by promoting efficiency through team building, planning, tracking, auditing, accountability, corrective actions and peer reviews. • Worked with key executives, stakeholders and clients to propose new business practices and refine existing processes and procedures to improve performance, increase productivity, eliminated inefficiencies and ensured compliance of established methodologies which resulted parallel tracking of organization readiness between 11 different organizational departments. • Prepared reports and correspondence. • Maintained confidential files, records and logs to ensure compliance with federal rules and regulations.
United States Marine CorpsHuman Resources - Recruiter
Aug. 2008 - Jul. 2011Evaluated candidates and oversaw job placement for plant and warehouse management; production, quality control and shipping supervisors; production mechanics; line leads and operators.
• Work independently with minimal daily supervision.
• Maintained effective relations with educational institutions, the media and other local, state, and federal agencies.
• Obtained names, screen, sell, and process and enlist applicants into the Marine Corps.
• Informed personnel of salary and benefits. • Conducted over 250 interviews in order to screen and hire personnel. • Schedule and coordinated over 50 different recruiting events (i.e. trade shows, job fairs and career days).
United States Marine CorpsAviation Operations Supervisor
Sep. 1994 - Aug. 2008San Diego, CAAssisted in the preparation of operation plans and orders, training directives, programs, and orders. Maintained file orders of flight times as well as radio and landing facility charts. Prepared aviation safety reports.
• Supervised the functional area of the Operations Department. Resulting in the recognition as being one of the highest rated aviation operations departments. • Managed the daily work schedule. • Conducted monthly, quarterly, evaluations for employees. • Responsible for publishing the daily Flight/Work Schedule. • Created on the job training (OJT) program which resulted in the training of over 47 employees. • Managed the annual training program to ensure 100% completion for over 300 personnel. • Function as the Flight Planning Supervisor/Manager. • Provided service to transient aircraft and 19 tenant Squadrons which consists of over 500 fixed and rotor wing aircraft.
• Ensured Flight Planning operations are conducted in accordance with rules and NAVAIR 00-80T-114 requirements (Air Traffic Control Facilities Manual). • Possess extensive working knowledge in the processing and transmitting of flight plans. • Supervised the posting and dissemination of all Notice to Airmen (NOTAMS)
• Assisted transient aircrew in planning and proper filing of flight plans while ensuring that adequate aeronautical charts, publications & flight planning materials are available.
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