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Work Background
Rehner EQMManagement Consultant
Jun. 2024Consulting services in the areas of: - Quality Management (ISO 9001)
- Process Development according ISO Standards
- Service Readiness / After Sales / Technical Operations
- Internal Audits
VDL Bus & Coach Norway ASBusiness-Manager Aftermarket
Jan. 2023Langhus► Monitoring and improving the efficiency and productivity of several workshops, as well as customer service.
► Analyze profitability of maintenance contracts and technical processes.
► Developing potential aftermarket strategies and service products.
► Development of contract items for potential new customers.
► Defining various service strategies and products during marketing and sales activities.
► Financial reporting to the General Manager.
VDL Bus & Coach Norway ASProject Manager Aftermarket Structuration
Jan. 2022 - Dec. 2022Langhus► Development of a market-specific after-sales strategy including processes for technical management,
maintenance programs, a warranty and complaints management system, and technical customer service.
► Implementation of a KPI-driven reporting structure and improvement of accounting in technical areas.
► Optimization of existing profit centers.
► Statistical evaluation of malfunctions and quality gaps.
VDL Bus & Coach Norway ASAftersales Engineer
Oct. 2021 - Jan. 2022Langhus► Analyze technical problems and investigate current repair procedures and R&M-processes.
Microvast GmbH (EMEA)Head of Aftersales
May. 2019 - Mar. 2021Raum Frankfurt am Main und Ludwigsfelde, Deutschland► Establishment and operation of regional technical facilities for the maintenance and repair of high-voltage battery systems.
► Responsible for MRO activities, customer service and for a field service team operating across Europe. ► Development and implementation of new service concepts and customer service strategies as well as a KPI driven reporting structure. ► Design and negotiation of contract items in the areas of warranty, customer service and service processes, and maintenance contracts. ► Disciplinary Management.
Microvast GmbH (EMEA)Teamleader Aftersales
Oct. 2018 - Apr. 2019Frankfurt am Main, Hessen, Deutschland► Department head for the maintenance, repair and commissioning of next-generation battery systems.
► Interim management of technical operations at a non-domestic site (Multicultural team).
► Design and implementation of quality assurance processes and definition of processes within technical operations and warranty case management.
► Implementation of new repair procedures and training programs.
Joyson Safety SystemsProduct Development Engineer
Dec. 2017 - Sep. 2018Raunheim, Hessen, Deutschland► Planning, implementation and coordination of development for Daimler passenger airbags.
► Interface between system-engineering, validation technicians and laboratories.
► Project related material management, coordination of customer deliveries and authorization to project staff.
► Close cooperation with international production sites.
► Documentation and analysis of development test results.
► Experience in task force groups for production and quality issues.
Joyson Safety SystemsEngineering Technician
Dec. 2016 - Dec. 2017Raunheim, Hessen, Deutschland► Practical implementation of development for passive safety systems (passenger airbags).
► Concept, design and product validation in accordance to customer specifications, FMVSS 208 and AK-LV.
► Organization, execution and documentation of static tests, out of position tests and dynamic tests.
► Project related material management and acting as interface between engineering and prototype-shop.
Lufthansa TechnikAircraft Maintenance Technician - Turbine Engines
Jun. 2013 - Nov. 2016Alzey, Rheinland-Pfalz, Deutschland► Maintenance, repair and overhaul on turbine engines of General Electric and Pratt & Whitney.
► Incoming control, detailed inspection, borescope-inspection, disassembly, assembly and outgoing control.
► Experience in AOG-Support and international on-site repairs.
Lufthansa TechnikAircraft Mechanic (Apprentice)
Aug. 2010 - Jun. 2013Alzey, Rheinland-Pfalz, Deutschland► Technical vocational training (Technische Berufsausbildung) to get certified as Aircraft Maintenance Mechanic in subject area of turbine engines.
► Practical vocational training at Lufthansa Technic AERO Alzey GmbH.
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