Soni Kaur Lead Service Designer @Central Government United Kingdom ๐ฐ Investor & VC ๐ฅ Startup Founder โ๏ธ IT UX/UI Designer Product Designer ๐ฆ Design ๐งจ Consulting Product Consultant Business Analyst
Soni Kaur, as the Lead Service Designer, your role is critical in shaping and implementing service design strategies to enhance customer experience. You are responsible for understanding customer needs and translating them into effective service designs. Your key tasks involve conducting user research, creating customer journey maps, and collaborating with cross-functional teams to ensure seamless service delivery. Your expertise in service design methodologies, project management, and customer experience management is vital in driving customer satisfaction and business growth. Keep in touch with me I'm using Intch to connect with new people. Use this link to open chat with me via Intch app Open Chat
Work Background
dxw Consultant Service Designer
Aug. 2023 - Feb. 2024
adplist.org Mentor
Apr. 2023 Remote
HM Land Registry Lead Service Designer
Nov. 2022 - May. 2023 London Area, United Kingdom ยท Hybrid
Registers of Scotland Consultant Service Designer
Mar. 2022 - Sep. 2022
Synechron Consultant Service Designer
Jan. 2022 - Mar. 2022 London, England, United Kingdom
Nimble Approach Consultant Service Designer
Oct. 2021 - Dec. 2021 At the NHS Digital
Capita Consultant Service Designer
Feb. 2021 - Sep. 2021 At TfL
Crown Commercial Service Consultant Service Designer
Jan. 2021 - Feb. 2021 London, England, United Kingdom Short-Term Contract
Mentoring Professionals Service Design Mentor/Advisory Board
Mar. 2020 Remote A global mentoring platform.
Personal Sabbatical
Dec. 2019 - Dec. 2020
Boston Consulting Group (BCG) Business Analyst (ITIL Service Management)
Oct. 2019 - Nov. 2019 London, United Kingdom
Leidos ITIL Service Design/Process Lead
Aug. 2017 - Apr. 2019 London, United Kingdom At Ministry of Justice
Lockheed Martin Service Design/Process Lead
Nov. 2016 - Aug. 2017 London At Ministry of Justice
City Sikhs Ambassador
Aug. 2016 - Apr. 2019 London, United Kingdom Organising/managing events, to more recently, speaking in Parliament. Being a voice, and enabling a platform for Sikhs in the City.
Binti International CTO
Aug. 2016 - Dec. 2016 London, United Kingdom Voluntary Position (Pro Bono)
NTT DATA UK Service/Process/Metrics SME
Sep. 2014 - Nov. 2016 London, United Kingdom At HM Treasury
Lloyds Banking Group Business/Service Design Analyst
May. 2014 - Sep. 2014 Leeds, United Kingdom
NHS Project Manager
Feb. 2014 - Mar. 2014 Calderdale, England, United Kingdom
Capita Employee Benefits MI Consultant
Jul. 2013 - Feb. 2014 Leeds, England, United Kingdom
BNY Mellon Investment Consultant (Risk)
Sep. 2012 - Apr. 2013 London, Greater London, United Kingdom KIID Project Delivery
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