Soni Kaur, as the Lead Service Designer, your role is critical in shaping and implementing service design strategies to enhance customer experience. You are responsible for understanding customer needs and translating them into effective service designs. Your key tasks involve conducting user research, creating customer journey maps, and collaborating with cross-functional teams to ensure seamless service delivery. Your expertise in service design methodologies, project management, and customer experience management is vital in driving customer satisfaction and business growth.More...