First International Baptist ChurchInformation Technology Support Specialist
Aug. 2011 - Oct. 2014Trenton, New Jersey, United States● Orchestrated a comprehensive overhaul of IT support services, utilizing advanced network management and proactive system monitoring strategies, achieving a 98% user satisfaction rate.
● Successfully implemented cutting-edge IT infrastructure updates, including server upgrades and network security enhancements, significantly boosting system reliability and performance for church operations.
● Developed and conducted comprehensive IT training sessions for staff on troubleshooting and system management, reducing routine IT support requests by 50% through enhanced user self-sufficiency.
● Authored detailed IT documentation, covering system troubleshooting, network setup, and security protocols, streamlining issue resolution and facilitating the onboarding of new IT staff.