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Work Background
ITAI CX EXPERIÊNCIA EXÍMIAChief of Business Officer
Jul. 2024São Paulo, São Paulo, Brazil
QuadientCo-Chair Love is Love Community
Sep. 2023 - Jul. 2024London, England, United Kingdom
QuadientBusiness, Technology and CX Solutions Architect, UK-DACH-Italy-Ireland Sales
Aug. 2022 - Jul. 2024Londres, Inglaterra, Reino UnidoA business, marketing, and technology C-Level trusted advisor, specialized in CX and Data Science.
DevCare SolutionsECM Sales Director
Aug. 2021 - Sep. 2022Ohio, Estados UnidosSteering Committee trusted advisor on the ECM business development strategy
Vifor PharmaIT Program Manager, Enterprise Data Excellence, Analytics & Innovation Program
Mar. 2021 - Feb. 2022Data Excellence Program Manager
SafraEnterprise Architect, IT Program Manager CXM, CDP, CCM and Omnichannel Product Designer
Jan. 2021 - May. 2022São Paulo, BrazilOmnichannel, Customer Communication & Customer Data Platform Programs Management
Innovation on Business Process Management
CellebriteLatam Presales, Solutions Manager
Sep. 2020 - Feb. 2021LATAMBuilding a safer tomorrow with Data Science and Artificial Intelligence, enabling Forensics and Investigations teams to improve their efficiencies.
Sol CopérnicoInterim CTO
Jun. 2020 - Jun. 2022Planning and implementing Marketing and Technology initiatives
as the trusted advisor to the principal investor (Safra).
SafraInnovation Advisor, Solutions Architecture
Nov. 2019 - Aug. 2021Avenida Paulista 2100A senior member of the corporate IT architecture team. Accountable for the research and argumentative recommendation of ROI oriented solutions. Our main mission is to facilitate Steering Committee decisions, by clearly presenting consolidated visions of viable scenarios.
BI4ALLGlobal Accounts Business Development Director
Aug. 2019 - Sep. 2022Lisbon, PortugalC-Level Innovation data-driven CX & AI advisor
QuadientLATAM Insurance SME - PreSales and Customer Success Manager
Aug. 2017 - Sep. 2020LATAM
CxFier LATAMFounding Partner and Head of Business Development
May. 2017 - Sep. 2022South americaConsulting Startup for data-driven CX assessment and CCM-BPM-ECM-Ai implementations to insurance companies like Liberty, Sulamerica, Sura, Caixa Seguradora, and groups like Italian Fit, TNT Fit, Jus Capital, and Ambipar. The company has been acquired by Eximia Ti.
QuadientSr. Solutions Architect Presales and Customer Success Manager
Oct. 2014 - Aug. 2017São Paulo e Região, BrasilKEY RESPONSIBILITIES
- Articulating Business and Technical value to support deals closing, bringing new logos and upselling in existing accounts.
- Active participation in opportunity discovery and sales strategy sessions
- Provide business and technical sales support to regional sales teams and partners
- Product positioning against competitive solutions
- Developing solution proposals and collateral including presentations and demonstrations
- Managing responses and GMC differentiation points for RFIs/RFP’s
- Scoping and managing workshops & proof of concepts
- Providing input from Sales into Product Development and Marketing
- Responding to customer requests for information and proposals
- Developing and planning solution presentations
- Effectively demonstrating Quadient Solutions
- Provide technical and product guidance to prospects
- On-going knowledge acquisition within the “Enterprise Customer Communications Management” domain
- Appreciation of Competitive offerings
Banco OriginalEnterprise Architect and IT Program Manager of the ECM, BPM, CLM OnBoarding, Core, Architecture
May. 2012 - Oct. 2014São Paulo e Região, BrasilPart of the original team envisioning the very first digital bank in the world.
Planning and Management of the Corporative ECM, BPM and CCM (Contracts and Minutes) projects for Banco Original CyberSecurity, Data Protection, Anti-Fraud, Employee Colaborative Portal, Microservices Management, Low-Code Engine, Enterprise Content Management (ECM), Business Process Management (BPM).
HylandGLOBAL SALES, PRESALES, TRAINER AND RAMP-UP PARTNERS MANAGER
Nov. 2005 - Oct. 2012Londres e RegiãoIn Europe, regional ECM and BPM Trainer, Project Manager, and Solutions Architect, responsible for the HP EMEA and Pitney Bowes empowerment. Participated in the successful BMW Financial multi-country deal. In LATAM, delivered training to partner and customers, and acted as Presales in the Banco Deutsche deal.
XeroxBusiness Analyst, Manager / Project Manager
Nov. 2000 - Oct. 2006São Paulo e Região, BrasilActing as ECM and BPM Sales Enablement, I have provided guidance and product training to both Partners' sales and technical teams, in the designing and implementation of value-added solutions, also acting as Project Manager in Ericsson Business Development Workflow implementation. Managed the ECM division (presales and delivery), participating in the projects of B2B Portal MAKRO, Câmbio do Citibank, Managed ABN-Amro ECM in Europe
and Banco Volkswagen
CapgeminiJava Web Developer and BPM Specialist
Jan. 1996 - Dec. 2000Acting Developer for Bradesco Bank projects like FX, Credit and Front-Office
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