Alina Steele

Case Management Analyst @CVS Health

United States🗿 HRTraining&Development SpecialistTutor💼 C-level ExecutiveGraduate Student🎥 Entertainment🧮 Education🏐 Sports🎓 Student

CVS Health has continued to make strides in the healthcare industry, leveraging technology and innovation to improve patient care. As a Case Management Analyst, Alina Steele has played a significant role in these efforts, leveraging her expertise to ensure effective case management. She has been instrumental in analyzing and interpreting data to drive decision-making processes, improve patient outcomes and streamline operations. Her work has directly impacted the company's ability to provide high-quality care to its customers, demonstrating the value of data analysis in healthcare. Despite the challenges posed by the COVID-19 pandemic, Alina has remained committed to her role, implementing strategies to ensure continuity of care.

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Work Background

Aetna, a CVS Health CompanyBH Case Management Analyst

Jul. 2022United StatesManage a caseload of 60+ members while balancing unique and evolving client needs in a fast-paced environment to resolve issues. • Use teamwork skills and collaborative skills with cross-functional teams to complete projects within scope and budget, resulting in a 95% project success rate. • Identified high-risk factors and service needs while implementing them into client care plans to impact positive case resolution and client satisfaction within 90 days. • Boosted client wellbeing by 20% by providing exemplary coaching and support for behavioral and mental health decisions. • Utilized risk management analysis to identify potential risks, leading to a 75% decrease in risk incidents within one year and increasing deliverables by 20%.

Aetna, a CVS Health CompanyICM Shift Care Liaison

Jan. 2020 - Aug. 2022Collaborate with team members to successfully staff 1 in 4 members through routine outreaches, improving care coordination and member satisfaction. • Served as the primary liaison between stakeholders and case management staff to meet clients' needs and utilize management skills while building partnerships. • Developed and led training sessions for shift care coordinators, resulting in a 15% decrease in scheduling errors and improved patient outcomes within two quarters.

Aetna, a CVS Health CompanyICM Case Management Coordinator

Apr. 2019 - Feb. 2020Used strategy and organizational skills to manage a caseload of 400 members while routinely scheduling meetings to ensure timeliness and consistent communication with stakeholders. • Facilitated a 20% increase in patient participation through effective case management and timely resolution of issues within 90 days. • Achieved 100% compliance with healthcare regulations by developing and implementing training programs for staff on best practices and policies.

TargetCheckout Advocate / Guest Services Advocate

Mar. 2023

Tommy BahamaStock Room Associate

Oct. 2018 - Feb. 2019tampa, fl

The Center for AutismMental Health Specialist

Mar. 2016 - Jun. 2018Philadelphia, PennsylvaniaManagement experience gained through advising and leading a group of 10 mental health therapists using thorough communication skills to reach project goals. Utilized business administration skills to analyze data and maintain accurate documentation while using MS Office to provide timely updates to internal teams and stakeholders.

The Center for AutismMental Health Therapist

Jun. 2013 - Mar. 2016Philadelphia, Pennsylvania• Provided therapy for a caseload 8 students per month on the autism spectrum • Developed and tracked progress of interaction goals, communication goals, and play goals for each student • Executed intervention strategies while implementing solutions to improve their overall quality of life • Demonstrated initiative and responsibility for therapeutic intent in relation to treatment goals for clients

Potential DiscoveriesTherapeutic Staff Support

Sep. 2012 - Sep. 2013Willow Grove, Pennsylvania, United States

PA Counseling ServicesTherapeutic Staff Support

Aug. 2011 - Aug. 2012harrisburg region• Provided therapy for a caseload of 5 students; Utilized crisis intervention techniques, immediate behavioral reinforcements, emotional support, time structuring activities, time out strategies and passive restraints • Modelled treatment interventions established by the Mobile Therapist or Behavioral Specialist Consultant • Provided specific interventions in the home, school, or community settings as outlined in the treatment plan • Developed progress notes, describing each client contact and how that contact relates to treatment goals • Collaborated with the treatment team and other professionals working in the home, or in other community settings