Requests
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Work Background
TargetCheckout Advocate / Guest Services Advocate
Mar. 2023
Aetna, a CVS Health CompanyBH Case Management Analyst
Jul. 2022United StatesManage a caseload of 60+ members while balancing unique and evolving client needs in a
fast-paced environment to resolve issues.
• Use teamwork skills and collaborative skills with cross-functional teams to complete
projects within scope and budget, resulting in a 95% project success rate.
• Identified high-risk factors and service needs while implementing them into client care plans
to impact positive case resolution and client satisfaction within 90 days.
• Boosted client wellbeing by 20% by providing exemplary coaching and support for
behavioral and mental health decisions.
• Utilized risk management analysis to identify potential risks, leading to a 75% decrease in risk
incidents within one year and increasing deliverables by 20%.
Aetna, a CVS Health CompanyICM Shift Care Liaison
Jan. 2020 - Aug. 2022Collaborate with team members to successfully staff 1 in 4 members through routine
outreaches, improving care coordination and member satisfaction.
• Served as the primary liaison between stakeholders and case management staff to meet
clients' needs and utilize management skills while building partnerships.
• Developed and led training sessions for shift care coordinators, resulting in a 15% decrease in
scheduling errors and improved patient outcomes within two quarters.
Aetna, a CVS Health CompanyICM Case Management Coordinator
Apr. 2019 - Feb. 2020Used strategy and organizational skills to manage a caseload of 400 members while
routinely scheduling meetings to ensure timeliness and consistent communication with
stakeholders.
• Facilitated a 20% increase in patient participation through effective case management and
timely resolution of issues within 90 days.
• Achieved 100% compliance with healthcare regulations by developing and implementing
training programs for staff on best practices and policies.
Tommy BahamaStock Room Associate
Oct. 2018 - Feb. 2019tampa, fl
The Center for AutismMental Health Specialist
Mar. 2016 - Jun. 2018Philadelphia, PennsylvaniaManagement experience gained through advising and leading a group of 10 mental health
therapists using thorough communication skills to reach project goals.
Utilized business administration skills to analyze data and maintain accurate
documentation while using MS Office to provide timely updates to internal teams and
stakeholders.
The Center for AutismMental Health Therapist
Jun. 2013 - Mar. 2016Philadelphia, Pennsylvania• Provided therapy for a caseload 8 students per month on the autism spectrum • Developed and tracked progress of interaction goals, communication goals, and play goals for each student
• Executed intervention strategies while implementing solutions to improve their overall quality of life • Demonstrated initiative and responsibility for therapeutic intent in relation to treatment goals for clients
Potential DiscoveriesTherapeutic Staff Support
Sep. 2012 - Sep. 2013Willow Grove, Pennsylvania, United States
PA Counseling ServicesTherapeutic Staff Support
Aug. 2011 - Aug. 2012harrisburg region• Provided therapy for a caseload of 5 students; Utilized crisis intervention techniques, immediate behavioral reinforcements, emotional support, time structuring activities, time out strategies and passive restraints • Modelled treatment interventions established by the Mobile Therapist or Behavioral Specialist Consultant
• Provided specific interventions in the home, school, or community settings as outlined in the treatment plan
• Developed progress notes, describing each client contact and how that contact relates to treatment goals
• Collaborated with the treatment team and other professionals working in the home, or in other community settings
The Arc of the Capital AreaCamp Counselor
May. 2011 - Aug. 2011
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