Matrina Morrison has consistently set the standard for excellence in customer service, earning the prestigious Customer Service Excellence Award three years in a row at Global Solutions Inc. Her innovative approach to client interactions led to a 30% increase in customer satisfaction ratings, setting a new benchmark for the industry. Matrina spearheaded the development of a comprehensive training program that reduced onboarding time for new representatives by 40%, significantly enhancing team productivity. Her dedication to continuous improvement was further demonstrated when she successfully implemented a feedback system that increased first-call resolution rates by 25%.More...
Alexandria West
Network Manager
Verified
Alexandria West is a seasoned Network Manager with over twenty years of experience in Healthcare Administration. She has a background in medical contracting, network efficiency, medical billing and call center operations. Alexandria is passionate about customer service and working with physicians and hospitals regarding effective billing and customer service. Outside of work, she enjoys reading a good books, exploring new travel destinations and having a good glass of wine with family and friends.More...
Dominic Wadinambu
Staff quality engineer@CVS Health
Verified
As an IT professional with more than 10 years of experience in Software Quality Assurance field, I possess a profound knowledge on establishing a better-quality model to ensure high software quality. In addition, ensured required metrics are properly collected and measurements are in place to determine the efficiency of the development process and improve the quality of the software product. Proven as a true leader playing a senior role in the project with capabilities of managing projects under very aggressive timelines while keeping the fellow team members highly motivated. I have successfully combined my work with other commitments and responsibilities showing myself to be self-motivated, organized and capable of working under pressure.More...
Seda Seelen
Digital Product Management Leader@Freelancer
Verified
Seda Seelen is a highly experienced Digital Product Management Leader. She specializes in driving digital product strategy, overseeing product development, and leading cross-functional teams. Her current role involves leveraging data-driven insights to enhance user experience, optimize platform performance, and drive business growth. She has a proven track record of delivering innovative solutions, managing product lifecycles, and leading successful product launches. Seda's expertise lies in her ability to combine strategic thinking, technical knowledge, and leadership skills to drive product success in the digital space.More...
Kaitlin Eaton
Claims specialist@Aetna, a CVS Health Company
Verified
As Kaitlin Eaton, a Claims Specialist at Aetna, a CVS Health Company, I have successfully managed and resolved a high volume of complex insurance claims. I have demonstrated expertise in interpreting and applying insurance policies and procedures, leading to improved efficiency and accuracy. I've also excelled in customer service, resolving disputes, and maintaining high customer satisfaction rates. Furthermore, I have contributed to team efforts in streamlining processes and implementing new strategies for claims management.More...
Stacey Howard
Senior Project Manager@Aetna, a CVS Health Company
Verified
Accomplished project leader with ~20yrs comprehensive experience in steering projects from initiation to completion across healthcare and supply chain sectors. Lean Six Sigma, PMP and DASM certified. Expertise in strategic planning, resource allocation, and risk management, ensuring alignment with organizational goals. Skilled in strategic thinking, proactive problem-solving, and fostering collaboration among diverse stakeholders.More...
Jess Apostle
Registered Nurse 20+ years@Aetna, a CVS Health Company
Verified
Jess Apostle is a seasoned Registered Nurse with over 20 years of nurse experience. Known for her compassionate care and leadership in patient-centered initiatives, Jess has been instrumental in enhancing healthcare delivery through innovative nursing practices. She has spearheaded several successful programs aimed at improving patient outcomes and streamlining clinical operations. Jess's commitment to excellence and her ability to inspire her team have earned her recognition as a pivotal figure in advancing healthcare standards within the industry.More...
Karyn Robinson
Case Manager@Aetna, a CVS Health Company
Verified
Karyn Robinson, Case Manager at Aetna, a CVS Health Company, where she specializes in coordinating comprehensive care plans to improve patient outcomes. With over sixteen years of experience in healthcare management and nonprofit she excels at navigating systems and advocating for patient/clients needs. Karyn holds a Bachelor's degree in Sociology from Illinois State University. Outside of work, she is a brand new mom to a baby girl and her puppy.More...
Victoria Urso
Informatics Manager@Aetna, a CVS Health Company
Verified
I recently retired after working at Aetna for 40 years. I’ve held positions as a Business Analyst, Quality Assurance Analyst, Systems Analyst, Medical Economics Analyst, and Informatics Manager.More...
Jon Ashbaugh
Capital Benefits Realization@Aetna, a CVS Health Company
Verified
Michelle Shannep
@Aetna, a CVS Health Company
Verified
Amanda Zimmerman
Process Improvement Manager@Aetna, a CVS Health Company
Verified
As a Process Improvement Manager at Aetna, a CVS Health Company, I have successfully implemented numerous process enhancements that significantly increased efficiency and reduced costs. My achievements include leading cross-functional teams to optimize workflows, introducing innovative process automation solutions, and consistently meeting project deadlines and budget constraints. I have also been instrumental in training and mentoring staff on process improvement methodologies, contributing to a culture of continuous improvement within the company.
I also have a strong customer service background.More...
Kayla Riley
Senior claims benefit specialist@Aetna, a CVS Health Company
Strategic Partnerships National Practice Leader@Aetna, a CVS Health Company
Verified
Todd Smick is a seasoned expert in sales, operations and strategic partnerships. He is currently serving as the National Practice Leader at Aetna, a CVS Health Company. He is known for his expertise in developing and maintaining national strategic alliances, which has significantly contributed to Aetna's growth in the Supplemental Health industry. Prior to his role at Aetna, Todd held various positions at other prominent insurance companies, where he demonstrated his ability to collaborate internally and externally to drive new revenue, deliver creative & optimal solutions, and solve complex problems. His strong skills in strategy, business development, and leadership have made him a valuable asset in the field. Todd's professional journey showcases his commitment to delivering innovative solutions to help satisfy customer goals and objectives.More...
Siddharth Patel
Mgr Business Analyst@Aetna, a CVS Health Company
Verified
As Siddharth Patel, Mgr Business Analyst at Aetna, a CVS Health Company, I have successfully led multiple projects to streamline business processes and improve operational efficiency. I have demonstrated strong analytical skills in identifying business needs and developing effective solutions. My achievements also include implementing strategic business plans and policies, leading to significant cost savings. I have also played a key role in integrating new technologies into the business model, enhancing productivity and business performance. My dedication to fostering business growth and strategic approach to problem-solving make me a valuable asset in the health sector.More...
Delia Turner
Telephonic Nurse Case Manager@Aetna, a CVS Health Company
Verified
Delia Turner plays a crucial role as a Telephonic Nurse Case Manager at Aetna, a CVS Health Company. She has been a nurse for 18 years and is a Certified Case Manager with 5 years experience in this role. Her responsibilities include assessing, planning, implementing, and evaluating patient care plans. She communicates with patients over the phone to monitor their progress, answer their queries, and provide necessary health education. Turner also collaborates with healthcare providers to ensure the best care for patients. Her role is vital in improving patient outcomes, reducing healthcare costs, and enhancing patient satisfaction.More...
Anne Apostol
Remote Solutions Supervisor@MRO Corp
Verified
Anne Apostol, as the Senior Contact Center Director has spearheaded a transformative initiative that increased customer satisfaction scores by 35% within just one year. Under her leadership, the company achieved a record-breaking 98% first-call resolution rate, setting a new industry benchmark. Anne also implemented an innovative training program that reduced employee turnover by 40%, fostering a more engaged and skilled workforce. Her strategic vision and commitment to excellence earned prestigious Global HealthCare and BPO Excellence Award in 2020.More...
Kozmo Miller
Voiceover talent/media creative@Korypheaus Media Arts
Verified
Meet a voiceover talent who prides himself on the craft of conversational artisan storytelling! Kozmo is a nationally credited voice over talent having booked jobs for TV, radio, internet and industrial applications.
Some brands he’s voiced projects for include Cirque Du Soleil, Hillshire Farm, Burger King, Caterpillar Trucks, Ford, Skittles, Museum of Civil/Human Rights, Sierra Mist, Atlanta United soccer, Publix Supermarkets, BET Networks, Museum of the Bible, US Dept of Health and a slew of local and regional spots around the country. He’s even been featured on an opening montage of America’s Got Talent.
Having a theater background, Kozmo utilizes his acting skills on the mic to drive expression and bring the words of the copy to life. That's why his manta says...
YOU CAN HEAR MY FACE!
-Rapid turnaround
-Multi format rendering
-Audio editing
-Top tier mics (Sennheiser, Ashton)
-Broadcast quality/Acoustically treated recording spaceMore...
Desi A.
Remote Ops Manager@Mama Vault Co.
Verified
With 10+ years in the medical field, I’ve led teams, built systems, and managed daily operations with a focus on people and progress. From HR and patient relations to PI case coordination and executive support, I take pride in creating efficient, compassionate workplaces. I'm passionate about learning, evolving with AI, and balancing leadership with life as a committed single mom.More...
Areej Reaz
Data Analyst@SIEMENS
Verified
I have a background in finance and analytics through out various industry experiences.More...
Laerta Premto
Graphic Designer
Verified
Hi, I’m Laerta. I am a passionate, multidisciplinary creative who blends cultural insights with technical know-how to craft designs that challenge the norm and create a positive impact.More...
Staci Carey
Coaching based in Neuroscience@Self Employed
Verified
Dedicated and empathetic customer service professional with a strong ability to communicate clearly, resolve issues efficiently, and create positive experiences for clients. Known for patience, attention to detail, and a solutions-oriented mindset. Experienced in both phone and digital support, and passionate about helping others with a calm, sensitive demeanor.More...
Tom Tolleson
Fractional CTO / Data and ML Engineer / Project Manager
Verified
Tom Tolleson is a highly experienced professional currently serving as a Fractional CTO, Data and Machine Learning Engineer, and Project Manager. His expertise lies in technology leadership, data engineering, and machine learning. As a Fractional CTO, he provides strategic and operational leadership to multiple companies on a part-time basis. In his role as a Data and ML Engineer, Tolleson develops advanced algorithms and predictive models to extract valuable insights from data, driving business efficiency and growth. As a Project Manager, he effectively coordinates resources, timelines, and tasks to ensure successful project completion. His unique combination of skills makes him a versatile asset in any tech-driven business environment.
He resides in New York City.More...
Katie Leonard is a seasoned professional serving as a Benefits Sales Consultant at Alliant Insurance Services. In her role, she leverages her expertise in insurance to advise clients and develop tailored benefits solutions that meet their unique needs. Prior to this, she spent time honing her skills in various roles within the insurance industry, giving her a comprehensive understanding of the field. Katie's commitment to client satisfaction, coupled with her deep industry knowledge, makes her an invaluable asset to the Alliant Insurance team.More...
William Lester
Insurance Plans Director@Unitarian Universalist Association
Verified
William Lester is the Director of Insurance Plans at the Unitarian Universalist Association (UUA). He brings a wealth of knowledge and expertise gained from over two decades in the insurance industry. Throughout his career, William has demonstrated a strong commitment to ensuring clients have the best possible coverage to meet their unique needs. His dedication extends to his role at UUA, where he effectively manages and implements comprehensive insurance plans for the association. William’s intricate understanding of risk management, as well as his ability to navigate the complex world of insurance policies, has positioned him as a leader in his field. He holds a bachelor's degree in Business Administration and continuously seeks opportunities for professional growth and development. William’s dedication to his profession is only surpassed by his commitment to his clients, making him an invaluable asset to the UUA team.More...
Jaylen Jones
Technician
Verified
As a highly skilled and dedicated professional in multiple fields with over 10 years of professional experience. I hold a strong background in electronics, communications technology and renewable energy. Having broad technical knowledge I specialize in troubleshooting, maintenance, and repair. I have been known for my meticulous attention to detail, as well as my commitment to maintaining the highest levels of quality and safety. Throughout my career, I have consistently demonstrated my ability to improve system performance and efficiency, making me a valuable asset to any team. I also have always been committed to continuous learning and staying updated on the latest technologies and industry trends. Aside from my skills qualifications I have always put a lot of emphasis on customer satisfaction and making sure that the reputation of the company stays strong amongst purchasers of the product and otherwise throughout the industry.More...
Wendy Poulsen
Operations Manager
Verified
Operations Manager, Project Professional, Organizational Expert with 30+ years of experience.More...
Misty Lane
Nurse Case Manager@Elevance Health
Verified
Misty Lane is a dedicated and compassionate Nurse Case Manager at Elevance Health. She brings over 30 years of experience in the healthcare field, demonstrating a proven ability to provide high-quality patient care and effectively manage cases. She started her career as a Registered Nurse, where she honed her skills in patient assessment, care planning, and providing direct patient care. Her passion for patient advocacy led her to transition into case management, where she could directly impact patients' health outcomes. In her role at Elevance Health, Misty collaborates with multidisciplinary teams to coordinate patient care, ensuring that each patient receives personalized, comprehensive healthcare. She is known for her excellent communication skills, compassion, and commitment to improving healthcare delivery. Misty is a Certified Case Manager (CCM), Lean Six Sigma Yellow Belt, and she continually seeks opportunities for professional growth and development.More...
Talitha Appenzeller
Senior Managed Healthcare Executive@In Transition - Currently Seeking New Opportunities
Verified
Talitha Appenzeller is a highly accomplished Senior Managed Healthcare Executive with over two decades of experience in the healthcare industry. She holds an impressive track record of strategic planning, operational leadership, and business development within complex healthcare systems. Talitha excels at driving operational efficiency and productivity, resulting in improved patient care and satisfaction. Her core competencies include managed care contracting, network development, and healthcare policy. She has demonstrated her leadership skills in various roles, aiding organizations in achieving their strategic goals. Talitha holds a Master's degree in Business Administration, equipping her with the advanced knowledge required to navigate the constantly evolving healthcare landscape. Throughout her career, she has been recognized for her ability to build high-performing teams and foster productive relationships with key stakeholders.More...
Ashley Brei
BISO@Mayfair Integrated
Verified
I have worked in IT for 20 years and have my Masters in Cybersecurity. I am excellent at breaking technical concepts down into normal conversation. I have worked for Apple, Disney, Cummins, and Royal Caribbean!More...
Aimee Cruz
Graphic Designer@na
Verified
Bilingual visual storyteller and collaborator leading digital and creative teams to drive engagement, increase sales, and move consumers. A flare for conceptualizing and solving complex design challenges for a wide range of industries from award winning companies to startups. Proven track record for connecting consumers with the heart of brands. Strong communicator with fluency in Spanish and English. Certifications in web design and UI/UX.More...
Jasmine Okali
Principal Recruiter@Meta
Verified
Jasmine Okali, as a Principal Recruiter, is responsible for leading the recruitment team, creating and implementing recruitment strategies, and ensuring that the recruitment goals align with the company's overall objectives. Her role involves managing the entire recruitment life cycle, from sourcing and interviewing candidates to negotiating job offers. She also oversees the onboarding process for new hires and works closely with management to identify staffing needs. Jasmine's expertise in talent acquisition and human resources management, combined with her strong interpersonal and leadership skills, make her a key asset to the company.More...
Laura Mendez
Product designer@Liberty Mutual Insurance
Verified
Hi! I’m Laura, a product designer by day with a graphic design background, and a design volunteer and mentor by night. Down to create end-to-end positive long-lasting experiences, and why not a business card or two.
From the initial stages of ideation to the release of the completed product, I find the entire design process a fascinating endeavor. Plus, getting to work with talented teams of creators and innovators to build something from nothing that could change someone’s life...is there anything better than that?
I enjoy working on a variety of projects with a focus on product, web, branding and editorial design. I have been working for the health care and insurance industry for over 7 years and freelance/volunteer during my free time.More...
Tim Bojko
Senior Consultant@Leadershift Solutions
Verified
As Tim Bojko, Senior Consultant Product Management & Leadership, I have successfully led multiple product development teams, resulting in the successful launch of several innovative products. I've also implemented effective product management strategies, improving efficiency and productivity. My leadership skills have fostered a positive and collaborative work environment, boosting team morale and performance. I have also provided valuable consultation services to clients, helping them improve their product management processes and strategies. My expertise has been recognized with several industry awards and commendations.More...
Kevin Kowitski
Sr. Manager, Strategic Portfolio Management, IT Performance Management, & Delivery Governance@Blue Cross Blue Shield of Michigan
Verified
🔄 Enterprise change agent
♟️Strategic planning, prioritization, and resource management
💰IT Delivery Process control, governance, and value driven coordination.More...
Diane Martinez
Technical Recruiter@Ideal One Staffing
Verified
As a Talent Acquisition Partner at Ideal One Staffing, I have successfully sourced, screened, and placed top-tier talent in various technical roles, contributing significantly to the company's growth. I have developed robust recruitment strategies that have streamlined the hiring process and reduced time-to-hire. My achievements also include building strong relationships with hiring managers and candidates, fostering a positive company culture. My strengths in the full recruitment process are my talent sourcing skills.More...
Michael Minnaugh
Fractional CFO@Sataurius Strategic Consulting
Verified
Owner of an outsourced accounting firm that offers Fractional CFO, accounting and bookkeeping services.
15 years of corporate finance working with startups to Fortune 500 companies.More...
Sachin Samudre
Senior Product Manager
Verified
Sachin Samudre, the Senior Product Manager, has demonstrated exceptional leadership skills in managing product development teams. He has been instrumental in strategizing, developing, and launching new products, resulting in increased company revenue. Sachin excels in identifying market trends and customer needs, which aids in creating product strategies aligning with the company's goals. He has a strong technical background, which combined with his business acumen, helps in bridging the gap between technology and business needs. His effective communication and collaboration skills have enabled him to work seamlessly with cross-functional teams, ensuring timely and successful product launches. Sachin continues to be a valuable asset to the team, driving growth and innovation.More...