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Work Background
Friends of Mimosa Hall & GardensTreasurer - Board of Directors
Jan. 2024Roswell, Georgia, United StatesTo champion sustainable preservation of Mimosa Hall and Gardens, where history and culture engage and uplift community.
Altanora (formerly Malicis)Senior Account Executive
Jan. 2024 - Aug. 2024Atlanta, Georgia, United StatesFormulate and implement lead routing protocols within HubSpot by coordinating with sales and marketing leadership, improving sales and marketing alignment. Drive consultative sales processes, marketing a broad spectrum of solutions including SaaS, VDI, Cloud services, and MSP offerings to increase client productivity and efficiency. Play pivotal role as GTM lead for US campaigns, establishing entry protocols and elevating market penetration efforts.
● Successfully directed US Citrix pipeline exceeding $20M, demonstrating strong business development skills.
● Enhanced deal quoting processes to facilitate smoother transactions between Altanora, distributors, and vendors. ● Optimized product and pricing strategies by leveraging advanced data analytics and modeling techniques.
● Built and cultivated key customer and vendor relationships, maintaining robust US pipeline and serving as primary contact for US operations across Sales, HR, and Distribution channels.
● Launched and led internal sales campaigns targeting SMB and Mid-Market Citrix customers, effectively introducing Altanora's offerings to new market segments.
● Constructed $60M US pipeline, identifying customers and initiating outreach to foster relationship development.
● Revolutionized sales tracking by mitigating reliance on multiple spreadsheets, creating singular, user-friendly Excel template to streamline sellers' reporting activities.
Long View SystemsPrincipal Architect
Jan. 2022 - Apr. 2023Atlanta Metropolitan AreaOversaw technical leadership and project coordination for portfolio of 51 accounts, ensuring strategic planning and relationship excellence. Delivered expert sales consultancy in SaaS, VDI, Cloud computing, MSP solutions, Security, and Networking across MB, Mid-Market, and Enterprise customers. Spearheaded migration of low-maintenance customers to Long View's new ServiceNow ticketing instance.
● Boosted Azure annual recurring revenue by 56% Y0Y through collaborating with Microsoft.
● Elevated internal sales processes and KPIs, while executing discovery questionnaires for pre-sales architects.
● Restructured US sales territory map, aligning strategic planning with seller strengths and maximizing operational efficiency.
● Achieved 13% growth in sales through market analysis, sales tactics, and customer relationship management. ● Devised robust $80M sales pipeline and implemented Sales Enablement LMS, enhancing skill set and productivity of US and Canadian sellers.
● Developed and sustained substantial pipeline in cooperation with Citrix and Microsoft, while contributing to 22% increase in Long View Citrix customer base and minimizing Citrix Churn down to 3%.
● Served as primary escalation point for all US-based Citrix and Microsoft sales deals and support issues, ensuring swift resolution and client satisfaction.
● Transformed US sales territory map for strategic alignment, replacing round-robin seller assignments with tailored approach to allocate deals based on individual strengths and expertise.
CitrixPartner Solutions Engineer
May. 2021 - Jan. 2022Alpharetta, Georgia, United StatesIn this position, I functioned in a pivotal leadership role to resolve customer queries through effective communication, incorporating proactive technology strategies, and devised scalable solutions. Facilitated Partner Account Managers channeling business opportunities while serving as Technical SME for US, Canada, and LATAM. Oversaw Citrix Product and Program event scheduling and multiple internal business units to ensure customer ease during Citrix transitions. Strengthened relationships with key personnel to enhance Citrix products sales. ➥Represented Citrix at a technical level with Microsoft and Accenture's Co-Sell opportunities, securing over 300% YoY Co-Sell close deals and rebuilding the company's relationship with Accenture with $0 to over $5M pipeline within seven months after communication fall out for five years.
➥Designed customer environment diagrams to configure Citrix Cloud services and administer customer POCs, closing deals 40% faster.
➥Guaranteed identification and growth of opportunities, execution of channel-ready programs, and delivery of prompt and effective technical solutions for success-impacting issues by collaborating with cross-functional teams. ➥Channeled Microsoft and Citrix co-sell opportunities by contributing to Data Mining and Analytics specific to sales and effectively utilizing Salesforce and Tableau.
CitrixTechnology Specialist
Apr. 2018 - May. 2021Alpharetta, GeorgiaCreated reports to inform strategic decisions on user proficiency, product adoption, and business outcomes. Maintained and updated technical documentation to support ongoing employee and partner development. Engineered and deployed comprehensive technical training initiatives, strengthening skill sets of internal and partner resources.
● Contributed to go-to-market strategies by crafting technical content for marketing initiatives. ● Assessed participant feedback, refining training approaches for optimal knowledge transfer and application. ● Delivered impactful presentations at industry conventions Citrix Synergy and Summit, showcasing product expertise and augmenting brand visibility.
● Facilitated seamless onboarding and training for new sales employees, while formulating training update schedules and aligning with new releases. ● Played pivotal role as Red Team member in RFE processes, improving product functionality and user experience through data mining and analytics.
● Established and managed technical knowledge bases, user guides, and training materials, while acting as key reference point for employees and partners.
● Revised training programs for remote and virtual delivery, ensuring seamless training continuity amid remote work arrangements and global operations.
CitrixEscalation Engineer - Priority Support
Oct. 2017 - Apr. 2018Alpharetta, Georgia•As an Escalation Engineer, I successfully led and assisted XenMobile Salesforce admins in building support team SOPs while working as an Escalation Engineer and tracked customer tendencies to formulate a more enterprising support model. Mentored Priority Engineers Office on Wilson Learning Consultative Process for Alpharetta office and enhanced Priority Support. ➥Assured assignment of Priority Support cases to the most proactive and competent product technician.
➥Postulated internal SME list for providing active facilitation to Priority Support Engineers.
CitrixSenior Technical Support Engineer
Jan. 2016 - Jun. 2017Greater Atlanta AreaStarting as a Sr. Technical Support Engineer, I exceeded all standards of excellence as Technical Support Engineer by remarkably executing several administrative operations, including development/introduction of XenMobile Lunch and Learn for Account Managers, Sales Engineers, and Technical Account Managers. Delivered entailed Backup support to Tech Lead as a highly resourceful mentor for less experienced engineers. ➥Addressed escalated customer issues and assisted tech and management lead in technical and politically hot cases. ➥Liaised Frontline and Escalations and managed Web Interface and Storefront while achieving milestones of success as Offline Engineer and overflow engineer.
CitrixTechnical Support Engineer
May. 2014 - Jan. 2016Alpharetta, GAFrontline Engineer for Citrix customers. Provide expertise in troubleshooting Citrix as well as overall environment configurations for clients. Provide expert guidance on Citrix best practice and recommended configurations. Assisted clients in troubleshooting Network connectivity issues using Wireshark, Telnet, and Fiddler as well as Citrix tools. KCS Coaching and Case Review Auditor. Worked directly with my teammates and coaching them on how to increase article attachment to cases and article creation for our Knowledge Center Support Program. Trained other KCS Coaches on how to help them increase their teams attach rate percentages. Exceeded all SLA guidelines. Routinely in the top of case closure, survey returns and survey results. Citrix Products supported Netscaler - 9.3 and up
Storefront - 1.2 - 3.1
XenApp 6.5 - 7.6
XenDesktop - 5.6 - 7.6
XenMobile - 8.6 - 10
Bottomline TechnologiesSystem Administrator
Feb. 2013 - Mar. 2014Alpharetta, GAManaging day to day IT Operations of the Alpharetta office. Duties included Development lab management, User Hardware support including laptops, desktops, and mobile devices. Worked with Office Manager on the setup of conference rooms and A/V equipment for visiting executives and customers. Setup of all domain accounts, FTP accounts, and other secured accounts for entire company.
Leapfrog ServicesOperations Consultant | Network Administrator
Sep. 2012 - Feb. 2013Greater Atlanta AreaConsulting on processes both within Leapfrog as well as various clients so as to mold them into a structure that benefits both entities. Development of processes to meet HIPPA standards for medical clients. Project Manager on a new Echo-cardiogram application across the organization. Technical Project Lead on merging the new application systems with Children's Healthcare infrastructure. Administrator for various server architectures which included but not limited to Shoretel VOIP, SQL Servers, Domain controllers, File servers, Print Servers, Citrix and VMWare environments and Exchange. Streamlining domain log on process for clients by reducing the amount of network connections that are run by kix and batch files to having network resources connected via GPO. Interfacing with various vendors for the client to ensure that SLA's between the client and various software vendors are maintained. MDM which consisted of Blackberry, Android and iOS mobile devices. Organizing of onsite physical resources and ensuring that all servers and systems onsite are kept neat and organized and easy for vendor technicians to maintain and access.
Research In MotionDesktop Support Specialist
Mar. 2011 - Aug. 2012Atlanta, GeorgiaSupport all PC, AV and network operations in Atlanta area office. VMWare SME, NetAPP hardware SME on many virtualization projects and Proof of concept projects. Successfully launched a virtual lab environment that allowed various groups to request virtual environments for testing purposes before going live with an update. Project was completed on time and was finished under budget by 40.3%. Was a member of project team on Telepresence implementation project and acted as a point of contact for AT&T engineering. Worked with purchasing to streamline equipment receivership duties across US operations. Project is in it's infancy but has already yielded a 3% savings in cost, 9.6% reduction in time on task and reduced shipping costs 14% thus far.
TCSNetwork Adminstrator/Process Engineer
Oct. 2008 - Mar. 2011Manage Blackberry devices and BES server accounts.
Break/Fix Technician.
Executive Level Support.
Availability Manager on ITIL rollout for customer.
Vendor communications for support and troubleshooting.
Process Engineering and Improvement
IBMIntegrated Technology Delivery Tech
Jan. 2008 - Sep. 2008Break/Fix Technician for Customers Headquarters. Contact point for remote locations if warranty parts need to be ordered. Monthly reports ran for warranty repairs
XeroxInformation Technician
Jan. 2001 - Dec. 2007Helpdesk Team Lead. Managed day to day operations on client call center. Physical PC support, Mobile device management, data metric compiling for customer to generate discussions on how to improve services in the areas where we needed to. Concierge PC support for client executives which was not limited to just office support.
Rockwell AutomationSenior Information Technician
Jan. 1999 - Apr. 2001Part of the Q/A process that ensured quality industiral computers were being shipped to customers. Worked with Engineering department to develop more efficient tests and cut production time down from 4 hours to just over an hour and a half by trimming time off production and testing, without sacrificing quality.
Chateau Elan Winery & ResortBanquet Chef
Jan. 1996 - Mar. 1997Braselton, Georgia, United States
Applebee'sKitchen Manager/Corporate Trainer
Jul. 1995 - Dec. 1998Managed day to day operations of kitchen including scheduling, inventory control, vendor communication, OSHA requirements acheived. Managed a total budget of 2.8 million USD which included kitchen labor and all supplies for the operation of the restaurant. Routinely ran 27% food costs which at the time was one of the lowest company wide. Reduced kitchen employee turnover while still maintaining a steady labor cost.
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