Matthias Gysbert Taute

Delivery Manager @Confidential

South AfricaCOOCTOEngagement ManagerBusiness AnalystProject ManagerProduct ManagerSystem Analyst🏦 Finance🧨 Consulting👍 Sales & BizDev🧑‍💼 C-level Executive✔️ IT

With over 15 years of experience in IT strategy, global project management, and sales/account management, I lead IT and operations projects for the aviation industry, with a focus on cost optimization, integration, and implementation, working with technical and non-technical teams, vendors, and senior executives. My mission is to deliver professional and positive solutions that transform critical business objectives into reality. I have a strong track record of success in the airline and e-commerce industry, managing high-visibility global IT transformations, rationalizing applications, and ensuring security and compliance. I am also proficient in commercial aviation, airlines, and operations management, and I have multiple certifications in cybersecurity, strategic selling, and effective project management. Additionally, I am an EMBA candidate at Quantic School of Business and Technology, where I am enhancing my skills in business administration and management. I am passionate about leveraging my IT and operations expertise to create value and innovation.

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Work Background

CAEManager - Delivery Management

Jul. 2023 - Jan. 2024Doncaster, England, United Kingdom · Remote• Project Oversight: Oversee the successful delivery of projects, ensuring they meet quality standards, timelines, and budget constraints • Risk Management: Identify project risks and develop mitigation strategies to address them proactively • Performance Evaluation: Conduct regular performance evaluations for team members and provide feedback for continuous improvement • Stakeholder Engagement: Collaborate with internal and external stakeholders to align project objectives and deliverables with business goals • Process Improvement: Continuously assess and improve delivery processes to enhance efficiency and effectiveness • Budget Management: Manage project budgets, track expenses, and ensure adherence to financial guidelines • Prepare and present project status reports, highlighting key achievements, challenges, and action plans • Collaborate with stakeholders to elicit, analyze, and document business requirements • Develop and propose innovative solutions that address business needs and align with strategic objectives • Conduct in-depth analysis of existing business processes to identify areas for improvement and optimization • Analyze data to identify trends, patterns, and insights that inform decision-making and drive business value • Assess the impact of proposed changes and identify potential risks to business operations • Engage with stakeholders to ensure alignment of project objectives and gather feedback throughout the project lifecycle • Create clear and comprehensive documentation, including business requirements, use cases, process flows, and user stories • Collaborate with QA teams to ensure that delivered solutions meet quality standards and fulfill business requirements • Provide training and support to end-users to facilitate successful adoption of new systems and processes • Drive continuous improvement initiatives by identifying opportunities to enhance business processes, systems, and practices

CAEPrincipal Business Analyst

Mar. 2023 - Jul. 2023Doncaster, England, United Kingdom · Remote• Foster strong relationships with key clients, understanding their needs and ensuring satisfaction • Identify opportunities for upselling or cross-selling IT products and services to existing clients • Develop and implement strategic account plans aligned with company objectives • Coordinate with internal teams to ensure timely delivery of solutions and services to clients • Address client concerns and escalate as needed to ensure prompt resolution • Manage contracts, negotiations, and renewals with clients • Monitor account profitability and budget adherence • Stay updated on industry trends and competitors to identify new business opportunities • Prepare regular reports on account performance and forecasts for senior management • Collaborate with sales, technical, and support teams to meet client needs effectively

CAESenior Account Manager (EMEA)

Mar. 2022 - Mar. 2023United Kingdom• Foster strong relationships with key clients, understanding their needs and ensuring satisfaction • Identify opportunities for upselling or cross-selling IT products and services to existing clients • Develop and implement strategic account plans aligned with company objectives • Coordinate with internal teams to ensure timely delivery of solutions and services to clients • Address client concerns and escalate as needed to ensure prompt resolution • Manage contracts, negotiations, and renewals with clients • Monitor account profitability and budget adherence • Stay updated on industry trends and competitors to identify new business opportunities • Prepare regular reports on account performance and forecasts for senior management • Collaborate with sales, technical, and support teams to meet client needs effectively

CAEDirector Of Strategic Accounts (Crew Management)

Jan. 2021 - Feb. 2022South Africa• Build and nurture relationships with key strategic accounts to ensure satisfaction and loyalty • Develop and execute strategic account plans aligned with company goals and objectives • Drive revenue growth through upselling, cross-selling, and identifying new business opportunities within strategic accounts • Collaborate with internal stakeholders to develop customized solutions and strategies to meet client needs • Anticipate and mitigate risks associated with strategic accounts to ensure long-term success • Lead contract negotiations and renewals to maximize profitability and maintain favorable terms • Provide leadership and direction to account management teams to ensure alignment with strategic goals • Stay abreast of market trends and competitor activities to identify opportunities and threats • Track and analyze key performance metrics to assess account health and identify areas for improvement • Present regular updates on strategic account performance and initiatives to senior management

Merlot Aero LimitedDirector of Strategic Accounts

Jul. 2020 - Jan. 2021South AfricaSkills: Project Delivery · Customer Service Management · SaaS Sales · Relationship Development

Merlot Aero LimitedExecutive Project Sponsor

Mar. 2020 - Nov. 2020South Africa• Manage stakeholders and projects for the largest contract in company history • Manage the Engineering, PMO and Third-Party Representatives in India, providing leadership and guidance that drives performance • Deliverables: o Documented and re-engineering of business processes to increase efficiency, reduce costs, and improve quality. o Designed and implemented of KPIs and dashboards for ongoing monitoring of business performance • Managed organizational change, including stakeholder engagement, communication plans, and training programs. • Created Detailed schedules for the rollout of improvement initiatives, including milestones and key deliverables.

Merlot Aero LimitedHead Of Business Improvement

Jan. 2020 - Jul. 2020South AfricaDuel role with EPS position - Singapore/ South Africa/ India

Merlot Aero LimitedAccount Management Director - North America and Europe

Aug. 2018 - Jan. 2020Pretoria Area, South AfricaSkills: Customer Service Management · SaaS Sales · Relationship Development

Merlot Aero LimitedHead Of Business Operations

May. 2017 - Aug. 2018Manila, National Capital Region, PhilippinesSkills: Customer Service Management · Relationship Development

Merlot Aero LimitedRegional Account Manager - Americas

Oct. 2016 - Dec. 2017Las Vegas, Nevada AreaSkills: Customer Service Management · SaaS Sales · Relationship Development

ScootManager, IT (PMO) - Contract

May. 2016 - Oct. 2016Contract

ScootIT Project Specialist

Jul. 2015 - Apr. 2016SingaporeContract Responsibilities include: - System requirement analysis - Business analysis function such Business Case analysis and review - Developing project plans, goals, and budgets; identifying resources needed for successful implementation. - Developing schedules and methods for measuring results. - Guiding and performing strategic analysis for the project. - Organising and managing all phases of the project to ensure on-time completion. - Assembling and coordinating project team members; assigning individual responsibilities. - Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products. - Planning and overseeing the preparation and dissemination of project communications. - Coordinate between stakeholders on software and project requirements. - Support and project Management with the Flight Operation Software and Optimizer applications. - Implement Crew Learning Management (LMS) systems as well as operational applications. - Preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents. - Communicating effectively with external clients and internal teams to deliver product’s functional requirements such as screen, interface, and GUI designs. - Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate department

Merlot Aero LimitedTraining Manager

Feb. 2014 - Jun. 2015South Africa-Developing training and development strategies with line managers by considering immediate and long-term staff requirements. -Developing customer training programmes to ensure customer efficiency and understanding of the software -Analysing training needs in conjunction with line managers. -Planning, directing and delivering training and development programmes including to accomplish the organisation’s goals. -Developing individual training programmes that meet the skills gap identified through training needs assessment. -Designing and implementing appropriate e-learning strategies. -Promoting an open knowledge-sharing environment that builds knowledge, skills and service for the benefit of the organisation as a whole and its customers. -Customer trainings (classroom), performed on site, of the full suite of software -Creation and management of all training material and software manuals -Project managing new customer implementation. -Arranging and developing go-live and support plans for an effective implementation

Merlot Aero LimitedAirline Business Specialist

Jul. 2013 - Mar. 2014South Africa- Account Management Services - Local customer advocacy for EMEA customers - Product demonstrations to new customers - Facilitations of business development opportunities - Training and consulting on Merlot Aero Suite (Software)

Signum Financial ServicesOperations Manager/Representative

Apr. 2011 - Jul. 2013Pretoria Area, South Africa