Miguel Zelaya

Wintel engineer @Softtek

MexicoTech Support✔️ IT

Miguel started to work as Windows Deep Support L3 for the Application Hosting services department. His roles has take them to learn several activities; deep support Windows server platforms, and administration, VMware deep support, HP blades server’s hardware, Veritas support, Microsoft Clustering support, Hyper-V, HP virtual connect, HP blades and DL’s, troubleshoot SAN issues, rebuild servers as needed, basic knowledge of AWS and Azure enviorment, also active directory activities, user administration, computer administration and GPO, use of tools like event viewer, portqry, wireshark, putty, resolution of incidents, from P1 to P4, major incidents, request, changes, patching activities, network knowledge,

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Work Background

Windows and AWS support engineer

SofttekWindows and AWS support engineer

Aug. 2022Guadalajara, Mexico Metropolitan Area · Remote

Infrastructure Engineer

InfosysInfrastructure Engineer

Jan. 2021 - Aug. 2022Guadalajara, Jalisco, Mexico · RemoteSupport windows infraestructure and virtualization envioroment

Ingeniero de infraestructura

Hewlett Packard EnterpriseIngeniero de infraestructura

Mar. 2015 - Sep. 2019

Support Engineer

IBMSupport Engineer

Aug. 2014 - Mar. 2015Proveer suporte a los clientes de la empresa

Junior Engineer

Tata Consultancy ServicesJunior Engineer

Aug. 2012 - Aug. 2013Guadalupe y alrededores, MéxicoJunior engineer providing support

Ingeniero Junior

TIBA IT ServicesIngeniero Junior

Oct. 2011 - Aug. 2012Guadalajara y alrededores, MéxicoProveer soporte a los clietes de la compañia

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