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Work Background
Smurfit WestrockManager, HR Business Partner
Sep. 2021Minneapolis, Minnesota, United States
HR AdvantageHuman Resources Consultant
Aug. 2018 - Sep. 2021Conduct employee engagement surveys. Develop and implement employee engagement program. Provide career coaching services to a contingent workforce. Monitor and evaluate effectiveness of employee engagement program. Facilitate employee feedback conversations. Develop employee training curriculum.
Minnesota CoachesRecruiter / Hiring Coordinator
Dec. 2016 - Jun. 2017Saint Paul, MNRecruited school bus drivers for Twin Cities terminals. Worked on a cross-functional team; working together to ensure safety and training was prioritized in the driver curriculum.
Ramsey CountyWorkforce Solutions Consultant
Jul. 2016 - Sep. 2019Completed three short-term assignments with the Diversionary Worker Program team's in Workforce Solutions. Consulted with team on career development best practices. Coached clients in goal setting activities and establishing career pathways that lead to family and economic stability. Co-developed SMART goals through self-identified goals relevant that are client focused. Utilized strengths-based assessments and tools that encourage progress through small steps. Built relationships based on mutual accountability and fostering partnerships.
ARCH Language NetworkContract Medical Interpreter - Spanish/English
Dec. 2015 - Aug. 2021Facilitate communication between patients with limited English proficiency (LEP) and their physicians, nurses, lab technicians and other healthcare providers. Responsible for providing face-to-face interpreting between patients and providers. Complete sight translation of basic health care documents by orally interpreting the document into the patient's language.
Teachers On Call - TOC 24/7Teacher
Dec. 2015 - May. 2021Follow lesson plans left by the regular classroom teacher. Plan, prepare and deliver instructional activities that facilitate active learning experiences. Develop schemes of work and lesson plans. Establish and communicate clear objectives for all learning activities. Prepare classroom for class activities. Provide a variety of learning materials and resources for use in educational activities. Identify and select different instructional resources and methods to meet students' varying needs. Instruct and monitor students in the use of learning materials and equipment. Observe and evaluate student's performance and development.
Entrust DatacardGlobal Customer Support Trainer
May. 2014 - Dec. 2015Responsible for global training strategy. Conducted training needs assessments to identify and analyze performance gaps. Identified opportunities to enhance training, development and overall performance of colleagues. Monitored and evaluated training programs to ensure ongoing improvement. **Member of Women's Network Steering Committee.
Latino Economic Development Center (LEDC)Workforce Training & Job Counseling Coordinator
Sep. 2013 - May. 2014Created and implemented a culturally specific counseling program for Latino community. Designed and developed workforce trainings to increase economic opportunities for Latinos. Provided career counseling in Spanish and assisted with placement of qualified candidates. Developed relationships with local human resource's community and assist with sourcing of candidates. Evaluated training and counseling programs; making modifications as necessary.
Resource, Inc.Workforce Development Trainer
Feb. 2012 - Aug. 2013Facilitated workshops and seminars related to job search and career development. Coached clients in one-on-one meetings through career assessment activities and job search strategies. Provided motivational interviewing for clients to assist them with transformational change. Consulted with employment guidance counselors and other Ramsey County Diversionary Worker Program staff. **Chair of White Privilege/Hidden Bias Committee for the Welfare to Work Undoing Racism Initiative.
Blue Cross Blue Shield of MinnesotaBilingual Health Guide / Medical Banking Specialist
Oct. 2008 - Feb. 2012Eagan, MNResolved member inquires in timely manner and advocated for member's concerns. Mentored and coahced team leaders in providing accurate information for their health insurance and spending account contracts. Collaborated with other team members and departments in order to resolve complex issues and prevent recurrence of issues in future. **Chair of Fuerza Azul (Latino Employee Resource Group) Steering Committee.
Hansen Flooring GalleryAssistant Office Manager
Mar. 2006 - Oct. 2008Saint Cloud, MinnesotaMaintained employee policy and procedure manual. Oversaw accounts payable and accounts receivable tasks. Educated consumer of flooring products that fit their lifestyle while providing excellent customer service.
UMOSTraining & Technical Assistance Lead Coordinator
Nov. 2002 - Jul. 2005Saint Cloud, MinnesotaImplement evidence based interventions for Centersfor Disease Control grant to promote HIV prevention inthe Latino and African immigrant communities, their service agencies and public health departments. Designed and developed culturally competency curriculum heavily focues on reducing health inequities. Nurtured and enhanced rapport with volunteer leaders in the immigrant community to obtain program support. **Servced on the Minnesota Department of Health Commissioner's Task Force on HIV Prevention and Planning.
Casa GuadalupeProject Coordinator
Feb. 2002 - Nov. 2002Cold Spring, MinnesotaManaged volunteer staff and activities for the English as a Second Language and related programs. Conducted needs assessment with new immigrant families to guide our programs. Collaborated with Project Heal and Saint Cloud Hospital to provide free medical screenings in rural Stearns County for underserved populations.
Hospital Patient ServicesBilingual Case Manager
Jan. 2001 - Nov. 2001Phoenix, Arizona AreaManaged a caseload of 75-125 clients, providing interpretive services on polices and procedures. Partnered with community resources to facilitate clients’ access to services.
Arnold & PorterInternational Legal Assistant
Aug. 1999 - Dec. 2000Washington, DCOriginally traveled to New York, Los Angeles and Philadelphia gathering information from large corporate and individual litigation clients. Promoted to permanent, international position within a few months of hire. Provided support to the Republic of Venezuela’s Ministry of Finance in an international bond proposal.
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