TecreationProduct Development Manager
Jan. 2002 - Dec. 2003• Development of new product lines including the requirements Definition, project management and national roll out of the “STOMP” Web Content Management Software for schools market. Hit venture funding key milestone.
o Web publishing and content management software for high schools including end to end management of versioned software development, deployment and ongoing customer help desk management; including vendor selection and management and internal train the trainer delivery o Multimedia Learning Program in schools (adult and grade 1-7)
• Account Management and Customer Support including Pre-sales presentations and solution design, ongoing customer relationship management against SLA’s, re-selling, help desk and technical support management to internal and external customers (20 sites, 2 vendors), service delivery in schools.
• Additional key activities and responsibilities included IT vendor management, proposal/tender writing, day to day internal media staff and production management, marketing and promotions, active contributor at weekly strategic managers meetings, on-site training for both adults and children.