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Work Background
PresidioProject Manager
Jun. 2021RemotePNC Bank Engagement • PM BBVA To PNC M&A Network Conversions (Staging/Logistics/Technical PM)
• PM New PNC Branch project (Staging/Logistics/Technical PM)
• Created a New Kanban Project Management System:
The Home DepotProject Manager
Jan. 2021 - Jun. 2021Atlanta, Georgia, United States• Assigned to an internal Scan gun replacement project for 1300 stores and a Camera replacement project at over four thousand stores.
• Manage coordination of vendors and in house crews for all installations
• Tracking of all equipment to and from stores
• Work with vendors to solve coordination issues during project
• Collaborated with internal technical team to solve issues with Scan guns not working on site. Created a new installation procedure to reduce the am out of DOA scan guns during installation. Heavy Excel
Logistix incProject Engineer
May. 2020 - Sep. 2020United States• Manage team operations that conducted installations of Stow-by-Light inventory rack systems for ten (10) Amazon Warehouse facilities. Collaborate with vendors, associate project managers, and technical crew members to organize efficient site operations and achieve demanding schedule targets.
• Applied strong leadership talents and critical thinking skills to maintain team efficiency and organize workflows to meet any daily demand. Vendor Management
Change HealthcareInformation Technology Project Manager
Oct. 2019 - Jan. 2020Alpharetta, Georgia• Project Leadership, resource allocation and budgeting. • Project Design and Ideation: Conceptualized and designed an entire project layout as a comprehensive leader; managed all project resources, budgets, schedules, milestones, and tasks.
• Designed server, office 365 and network project plans
• Member of the internal Change Management Board
InterDevAssistant Director / IT Regional Manager
Aug. 2017 - Jul. 2019AlpharettaManaged InterDev’s operations of the Corporate IT business contracts and services, which included: help desk operations, technical project management, and account development, including strategic planning and implementation, budgeting, resource allocation, and scheduling. Drove operations and projects on time and under budget results through effective best practices and project management methods. Resolved complex problems, managed internal Helpdesk operations, and led Service Delivery and T1/T2/T3 resources. Oversaw Help-Desk operations as a transformative leader, including building and launching new processes and policies.
• Organizational Transformation: Successfully solved problems and transformed organizational efficiency as a strategic innovator across multiple business functions. I introduced new employee-recognition programs, labor/management communication forums, and career-pathing opportunities that boosted staff retention, morale, and satisfaction.
• New Process Development: Established new processes as a leading operations management, including a renewed focus on relationship building with customers and employees. • Process Improvements: Successfully improved service levels (SLAs) and increased productivity by reorganizing the Technical Services team to balance and limit workloads. Vendor and Account Management: Oversaw account relationships and growth, including QBR for commercial accounts.
• Daily Team meetings to infrastructure projects, I would work directly on design with our T3 Engineers, including onsite cutovers for network and server projects. Would step in when needed to help install or configure equipment
InterDevInterdev - continue
Aug. 2017 - Jul. 2019Alpharetta, Georgia, United StatesSuccessfully resolution of a critical issue within a significant multi-city (7 City Managers) government services contract in the Chicago area. Taking control of the situation by assuming the role of IT Manager and rebuilding the customer relationship. I introduced new processes that resolved scheduling challenges for over forty projects across seven cities in the Chicago area.
In addition, I Directed day-to-day operations and IT services, overseeing a 15-member team across three states Oversaw providing IT services to government offices. I prioritized user experience and continuous product improvement through in-depth data analysis. I conducted team meetings to address complex project issues, assessed project progress, and produced valuable reports. Subsequently, I expanded my role to become VCIO, collaborating with city managers in three states: Georgia, South Carolina, and Illinois. I also orchestrated closely with third-party vendors to ensure project completion and directed internal project budgets. Projects under my supervision included database migrations, security enhancements, firewall and router installations, circuit deployments, workstation setups, IP phone and camera installations, fiber ring deployments, wireless microwave data point-to-point connections, and various internet projects. Throughout these endeavors, I consistently maintained contracted service level agreements (SLAs).
services companyDental IT Technology Consultant
Mar. 2016 - Dec. 2017Alpharetta GAMaintain software and digital hardware as needed. Consult with customers for design plans for new office technical designs. Provide technical support for usability issues and critical site problems, as required.
Presence TechnologyTechnical Project Manager
May. 2014 - Mar. 2016Alpharetta Georgia● Onsite for site survey and configuration meeting with customer
● Ensured operational performance by leading an overseas team in two+ monthly projects requiring customer support, as well as understanding and hands on with customer on server, router, switch, SAN, and Software infrastructures to execute Server Performance Management strategies. ● Preform hardware verification testing on all customer equipment to confirm that it worked with our standards.
● Built configuration set and cut-over processes by managing installations and upgrades of call center software solutions for inbound/outbound calls and emails. Additionally, collaborated with customers remotely and onsite throughout the build process.
● Allowed all procedures to be evaluated and thus deployed for new software sales by creating all accepted project management deliverables such as project charter, plan, and budget, as well as a resource, risk, support, and implementation plans.
● Onsite configuration and training with customer. I provided the 1st level of support during go live installations.
McKessonStaging Project Manager
Jun. 2012 - Mar. 2014United States - Alpharetta• Service delivery ownership for large scale staging/deployment production with run-rate of approx. 300+ Enterprise customers per month staging 1-7 physical servers (up to 12 vm’s) per customer. Managed infrastructure (staging/config/imaging) team, associated deployment projects, QA & point of contact for 20+ internal application teams. Leveraged Agile, Scrum, Lean, and Kanban methods to continuously improve processes, team training, standardized processes/documentation, design solutions, and resolve technical issues. Supported business operations optimization through the development of new techniques to assess data, close gaps, resolve issues ultimately resulting in operations efficiencies improvement of over 30%. • Created a New Kanban Project Management System: Leveraged Kanban and SharePoint to develop and launch a new project management system to deploy and managed all projects. • Hands on – Configured servers, install OS, VMs configured network, setup sans
Telecommunications Technical ServicesConstruction - Project Engineer
Mar. 2009 - Jun. 2012Alpharetta Georgia● Project Management and Hands-on Multiple LTE upgrade projects with companies such as AT&T, T-Mobile, and other Large Telecom companies ● Delivered Tier 3 technical support for Clearwire equipment and multi-million-dollar LTE deployments ● Solved Technical issues on tower installations, designed mount options, and cabling on projects. PIM testing, OTDR, Scoping, Cable and Antenna Analyzer, LTE Installations
● Provided IT system services for 40 desktops and five servers, including Exchange Server, by continuously improving solution delivery speed, quality, and operational excellence.
● LTE Certified
Bartech DesignDental IT Technology (IT Services)
Jan. 2001 - Dec. 2008Greater Atlanta AreaOperations Manager which includes: sales and services in dental offices. Install software and digital hardware as needed. Consult with customers for design plans for new office technical designs. Provide technical support for usability issues and critical site problems, as needed. Maintained company procurement of IT related parts and budgets. 40+ Offices in the Atlanta area • Data Center Support for a client Integration of Dental Technology with computer network (Digital: X-rays, Pan, intraoral cameras)
• All Windows Server versions, TCP/IP, SQL, Database, Microsoft Office Suite, Some Mac.
• Account & Vendor Management
BellSouth EntertainmentPlatform Engineer ( Video and Microwave Engineer ) T3
Jun. 1998 - Sep. 2001Greater Atlanta AreaProvided Tier 3 RF Wireless Engineering service and support for 4 major areas, 20 million dollar Head-end / Data Center facility (NOC and CO), 14 Wireless Microwave sites, Fiber optic for transport from Main Head end to each transmit site(4). Also designed and built all mini cable Head-end used in apartments and small offices. • 3 years of Data Center Experience Internal 20 million dollar Digital CATV Headend / Data Center, Noc’s, IRD’s, Divicom Encoders, Mux’s, NVOD, MDU’s Head-ends, Multiple Corporate Computer Systems, Motorola equipment
• Serviced all Fiber optic and diagnostics, Specialized Training in ADC DV-6000 Equipment
• Field Engineering for State of the Art Digital/Analog Microwave Transmitter 14 sites in Atlanta area.
Choice TV - Fort Wayne TelsatTechnical Operations Manager / Systems Engineer
Jun. 1990 - Jun. 1998Fort Wayne, Indiana AreaManaged all Technical Operations of the company including: Overseen Field personnel and Vendor Management in resolving problems and issues, Any issues with the transmit site and computer system, Inventory control, Purchasing, Fleet, FCC fillings, Testing and repairing converter boxes. Provided technical support to Operations and other departments by researching issues and answering questions and ensure technical quality of Wireless CATV systems. Demonstrates fiscal responsibility through the preparation and presentation of departmental budget and ensuring that expenditures remain within the established budget. Wireless System Engineer over all Transmitters and tower systems. Transmitter repair and installation setup. System Administrator for all computer systems and equipment
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