InterDevInterdev - continue
Aug. 2017 - Jul. 2019Alpharetta, Georgia, United StatesSuccessfully resolution of a critical issue within a significant multi-city (7 City Managers) government services contract in the Chicago area. Taking control of the situation by assuming the role of IT Manager and rebuilding the customer relationship. I introduced new processes that resolved scheduling challenges for over forty projects across seven cities in the Chicago area.
In addition, I Directed day-to-day operations and IT services, overseeing a 15-member team across three states Oversaw providing IT services to government offices. I prioritized user experience and continuous product improvement through in-depth data analysis. I conducted team meetings to address complex project issues, assessed project progress, and produced valuable reports. Subsequently, I expanded my role to become VCIO, collaborating with city managers in three states: Georgia, South Carolina, and Illinois. I also orchestrated closely with third-party vendors to ensure project completion and directed internal project budgets. Projects under my supervision included database migrations, security enhancements, firewall and router installations, circuit deployments, workstation setups, IP phone and camera installations, fiber ring deployments, wireless microwave data point-to-point connections, and various internet projects. Throughout these endeavors, I consistently maintained contracted service level agreements (SLAs).