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Work Background
The Business BoutiqueFounder & CEO
Mar. 2024Detroit, Michigan, United StatesAs Founder and CEO of The Business Boutique, I lead a minority- and women-owned business committed to empowering small businesses and non-profits in underserved communities. With over 20 years of experience in business development and community engagement, I’ve created a model that provides affordable co-working spaces, virtual tools, and consulting services to bridge resource gaps and foster economic growth. Passionate about aligning purpose with profit, I focus on delivering impactful solutions that empower entrepreneurs, strengthen communities, and promote inclusive growth. My work is dedicated to creating vibrant ecosystems where businesses can thrive.
AdobeFunctional CRM Consultant
May. 2023 - Dec. 2023California, United States• Conduct thorough requirements gathering to understand business needs and translate them into functional CRM strategies and solutions.
• Develop, design, and build comprehensive reports and dashboards within D365 to support data-driven decision-making processes.
• Manage and execute detailed test plans to ensure the quality and reliability of CRM implementations.
• Play a pivotal role during the go-live phase of CRM projects, providing hyper-care support to ensure smooth transition and functionality.
• Support post-launch activities including onboarding, adoption, and continuous improvement efforts, with a focus on APAC and EMEA regions.
• Contribute to roadmap ideation and feature implementation, bringing innovative ideas for system enhancements based on deep business operation insights.
• Work closely with Business Development Representatives (BDRs) and other key stakeholders to gather insights and feedback for future CRM enhancements.
• Foster strong relationships with team members and stakeholders, contributing to the ongoing success and evolution of our CRM system.
OECBIS Manager
Oct. 2022 - Aug. 2023Detroit, Michigan, United States• Collaborate with business stakeholders to architect a strategic roadmap for business applications, considering system upgrades, enhancements, and implementations. Backed by an undergraduate degree in Business, Computer Technology, or Information Management, and fortified with hands-on experience leading information services in a complex environment.
• Advocate for and employ robust project management methodologies, ensuring that our business initiatives are prompt, budget-aligned, and achieve set objectives. My years in ERP/CRM, specifically with Microsoft Dynamics/NAV, empowers this execution.
• Captain the Business Information Systems (BIS) team, adeptly balancing operational and project needs, drawing from years of leadership expertise.
• Proactively address resource conflicts, reshuffling or enhancing resources to align with organizational objectives.
• Skillfully negotiate contracts, safeguarding business essentials, mitigating risks, and supervising vendor performance.
• Steer daily application support in sync with team leads, maintaining superior service levels.
• Regularly perform root cause analyses, identifying preventative measures for incidents.
• Oversee system upgrades end-to-end, from design to on-going operational support.
• Engage in annual external financial audits related to security and controls, while also spearheading risk assessments for business systems.
• Craft and deploy action strategies rectifying any gaps unearthed during audits.
• Lead the development and yearly testing of our business continuity and disaster recovery plans, ensuring their relevance and efficacy.
• Champion employee growth, fostering a culture of diverse responsibilities, training, mentorship, and developmental opportunities.
• Headhunt and mold talent, aiming for a high-performing team that's not only equipped for current challenges but also ready for future tech innovations.
• Regularly conduct performance evaluations, driving necessary personnel actions.
StellantisProgram Manager
May. 2021 - Oct. 2022Remote• Oversee complex programs and teams of technical resources for mobile apps and web for MOPAR teams.
• Organize, manage, control, and direct all activities for the program, utilizing software such as Jira and Aha.
• Lead status meetings with project team.
• Make presentation on the program status to management and directors.
• Implement and streamline consistent processes across project teams.
• Develop and maintain project documentation such as project schedule, project log, meeting minutes, and project categorization.
• Facilitate meetings with business partners to resolve complex problems and review project updates.
• Support and provide guidance to project teams and less experienced program managers.
• Demonstrates expertise in a variety of the fields, concepts, practices, and procedures.
• Rely on extensive experience and judgment to plan and accomplish goals.
• Perform a variety of complex tasks.
• Exercising a certain degree of creativity and latitude
• Guide various groups on application systems activities.
Chic Geek EnterprisesManaging Technology Consultant
Jan. 2021RemoteInformation Systems Consultant: Specializing in organizational change management anchored in digital transformation paradigms. Recent Projects Include:
Sr. IT Manager: Manage the end-to-end lifecycle of ecommerce solution pricing, focusing on robust system integrations and seamless implementation for parts manufacturing organization. Program Manager: Partnered with a leading entity in Comprehensive Energy Storage, charting out and implementing transformational roadmaps spanning CRM, ERP, and advanced warehouse system migrations & upgrades.
GTBProgram Manager
Jan. 2020 - Aug. 2020Greater Detroit Area• Establish and refine a clear vision, strategy, and scope for the product
• Articulate the business value of the product and the intent behind its development and release • Define a prioritized feature set, map them against the business goals, and represent them in product roadmap
• Ensure that organization’s solutions meet business objectives and are sustainable
• Define and own the release process by coordinating all activities required to bring the product to market
• Seek out new processes, technologies, and trends that can help unlock and elevate the value of the product
• Analyze, model and document business processes and workflows
• Interact closely with key discipline leads in the US and abroad to drive consolidation, consistency, and collaboration across organization’s entire global footprint • Work closely with the teams that are executing against the campaigns to ensure that best practices are being leveraged and the technology stack and products are being fully utilized
• Create connections with marketing technologists, 3rd party product managers, and other external thought leaders within the broader marketing technology ecosystem
• Scale best practice learning and the use of solutions and resourcing strategies globally and across regions
• Define and assist in implementing system configurations and implementations • Coordinate the development of procedures, training and other communications
• Help determining and documenting system bugs
• Help maintain processes for data integrity and security
• Evaluate potential software solutions, including off-the-shelf and open source components
• Provide thought leadership and drive points of view on new and emerging marketing technology and trends
• Maintain and support all company standards as specified within the Quality Management System.
• Supports/facilitates the mandatory adherence to ISO9001:2015 requirements, processes and procedures.
• Perform other duties and projects as assigned.
RSM US LLPTechnology and Management Consulting Supervisor
Apr. 2018 - Jan. 2020Greater Detroit Area• Demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards
• Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement
• Understand complex business and information technology management processes
• Execute advanced services and supervise staff in delivering basic services
• • Assist in the selection and tailoring of approaches, methods and tools to support service offering or industry projects
• Understand clients' business environment and basic risk management approaches
• Demonstrate a general knowledge of market trends, competitor activities,
• Actively participate in decision making with engagement management and seek to understand the broader impact of current decisions
• Generate innovative ideas and challenge the status quo
• Build and nurture positive working relationships with clients with the intention to exceed client expectations
• Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services
• Identify opportunities to improve engagement profitability
• Participate in and actively support mentoring relationships within practice
Ford Motor CompanyCRM Consultant
Oct. 2017 - Apr. 2018Taylor, Michigan• Act as a champion and a technical and functional Subject Matter Expert on Dynamics CRM projects (implementations, customizations, migrations, and more).
• Responsible for one or more aspects of the project including extending Dynamics CRM, simple to complex customizations, UI/backend development, integration with other applications and more. Increasing user adoption, project management, configuration, data standardization, and support.
• Led design and architecture sessions with clients, gathering and documenting business processes and requirements for the project
• Assisting with architecting Microsoft Dynamics CRM system, related customizations, portals, and reports to model the client’s organizational process
• Advise customers on best practices for Microsoft Dynamics CRM, development or integration processes
• Write technical specifications and work plans.
• Create data migration and integration mappings
• Mock up specifications for development teams, and managing the completion, testing and deployment of development projects
• Build Dynamics CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface
• Guide projects along through daily communications with the product owner.
• Resolve technical issues with servers, authentication, IIS, Exchange, SQL, SRS and other related technologies to CRM
• Participate in informal or formal design and architecting sessions with fellow consultants and architects.
• Support the application post go-live during system setting and fix applications issues not necessarily related to code
Anji Logistics USA Inc.Consulting Software Manager
Apr. 2017 - Jan. 2018Greater Detroit Area• Identify current and future software requirements and manage/enhance Company's technologies network to meet these strategic, employee, customer and vendor needs.
• Implement and manage all operations systems and networks, including EDI, Operations, CRM, Transportation, Warehouse - WMS and Forwarding Software facilitation.
• Ensure proper interfacing between internal systems
• Compare existing programs and/or develop new programs
• Manage finance and office automation systems
• Partner with HR to train personnel on new software usage
Dialog DirectSolutions Designer
Feb. 2017 - May. 2017Greater Detroit Area• Responsible for defining the technological platform parameters and identifies areas of improvement. Provide new product, process and client launch support.
• Facilitate and lead innovative IT efforts in accordance with process improvement teams to support non-traditional ideas to improve processes and timely completion of projects that support critical goals and customer satisfaction requirements.
• Create, communicate and model behaviors consistent with the organization’s vision.
Dialog DirectSenior Business Analyst - Dialog Direct
Aug. 2016 - Feb. 2017• Served as primary liaison between development and ‘The Business’
• Exercised excellent communication skills at a client facing level
• Supported Project / Delivery Management on required project deliverables
• Created supporting project documentation, including but not limited to: Business & Functional Requirements, Process Flows, Use Cases & Test Cases, Training documents/materials
• Perform build validations on project deliverables from development through execution & test cases.
• Managed bug fixes during builds • Performed integration testing on middleware and client facing applications
• Translated technical communication from developers into a business document
• Research new / existing technologies and support development on decisions for recommended applications for projects
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