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Work Background
Salesforce Administrator II
Five9Salesforce Administrator II
Apr. 2023Manage, enhance and maintain Five9’s Salesforce org.
Salesforce System Administrator
Techromatic Inc.Salesforce System Administrator
Feb. 2022 - Mar. 2023
Salesforce Subject Matter Expert
CognizantSalesforce Subject Matter Expert
Oct. 2021 - Feb. 2022National Capital Region, Philippines
Salesforce Support Engineer
CognizantSalesforce Support Engineer
Sep. 2019 - Dec. 2021
Salesforce Cloud Service Consultant
CognizantSalesforce Cloud Service Consultant
Sep. 2017 - Dec. 2021Ortigas Center, Pasig City Philippines
Senior Process Executive
CognizantSenior Process Executive
Sep. 2017 - Dec. 2021Pasig City, Philippines
IT Service Desk
Stefanini PhilippinesIT Service Desk
May. 2016 - Jun. 2017 Provides assistance to company's (Infineum) employees via phone/email/wesubmits/chat such as:  Accounts/login creation/modification/unlock/deletion  Outlook/email concerns/issues  Onboarding of new employees  Installation of requested applications  Sending of outage communication  Application/software issues (company's provided)
Sales and Customer Service Representative
Convergys Intelligent ContactSales and Customer Service Representative
Sep. 2013 - Jul. 2014 Provides technical and customer support to Microsoft Skype users via chat  Handles billing and general related concerns  Log tickets for every received chats
Sales and Technical Support Representative (HP)
SitelSales and Technical Support Representative (HP)
Apr. 2013 - May. 2016 Provides technical support to HP consumers located in North America with their laptop’s and printer’s software/hardware related issues via phone  Provides answer to general inquiries about HP products  Upsell laptop’s and printer’s warranty extension  Upsell printer’s toner and ink cartridges  Upsell brand new and reconditioned printers  Upsell other HP services and subscriptions  Process product replacement and repair  Log tickets for every received calls
Quality Assurance Specialist
SitelQuality Assurance Specialist
Sep. 2012 - Jun. 2013 Monitor and listen to calls of assigned agents and provide immediate feedback  Maintain the quality of service provided to Microsoft consumers  Relay and explain latest processes and technical information to the agents  Generate a weekly and monthly report for each agents assigned  Provides analysis base on agents scores (QMS and QOS)  Generates reports for top call drivers  Generates reports for the new issues  Investigate possible fraudulent activities within the call of each agents assigned  Deliver a weekly and monthly calibration with the Agents, Coaches and Managers
Microsoft Support Engineer
SitelMicrosoft Support Engineer
Apr. 2011 - Sep. 2012Support Microsoft end-users with their technical issue with their windows operaring system running computer. Provide a high class assistance and troubleshoot problems with the operating system.
Techincal Support Representative
Pacific Hub CorporationTechincal Support Representative
Sep. 2009 - Mar. 2011
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