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Work Background
Coles GroupSenior Project Manager (contractor)
Jul. 2019 - Nov. 2023Melbourne, Australia · HybridI worked as an Project Manager in Coles' Data Analytics team, through Infocentric, I led and delivered 24 diverse projects using waterfall and hybrid methodologies. My portfolio included infrastructure upgrades, BI enhancements, cloud migrations, reporting solutions, and data integration. I excelled in collaboration with cross-functional teams, experts, and vendors, both onshore and offshore, driving successful project outcomes.
Village RoadshowIT Project Manager | PMO Analyst
Aug. 2018 - Jul. 2019South Yarra, Victoria, Australia · On-siteI lead IT projects and supported the Enterprise PMO, focusing on governance, methodology enhancements, and portfolio health across VRL corporate divisions including Village Cinemas, Theme Parks, Edge Loyalty, and IT. My role encompasses financial oversight, risk management, and resource allocation for comprehensive visibility
DXC TechnologyGlobal Automation Lead | Network Capability
Apr. 2017 - Mar. 2018Panama · HybridMy focus was on identifying and prioritising automation opportunities for strategic planning, plan roadmaps, crafting detailed use cases, and effective stakeholder engagement from Global Operation Centres. I lead an engineering team delivering improved incident management and business continuity cases through Run Book Automation (RBA) initiatives resulting in 11% more savings on efficiencies by reducing 700+ hours of repetitive tech support tasks for 500+ clients and 60k network devices.
Hewlett Packard EnterpriseGlobal Automation Lead | Network Capability
Sep. 2016 - Mar. 2017PanamaImproved billing processes for IT network configuration items by working with cross-functional teams, accounts, and Global Network Centres specializing in network device services. Streamlined production turnover through efficient process implementation and stakeholder collaboration. Advocated for automation tool adoption, transitioning customers to dynamic operating models, and played a pivotal role in enhancing operational efficiency and client network support through automation initiatives
HPLong leave to undertake International Master studies
Jan. 2014 - Dec. 2016Melbourne, AustraliaSkills: Management · Multi-cultural Environment
HPBusiness Project Manager | Global Operations Centre
Jan. 2011 - Dec. 2014PanamaLed key projects impacting 650+ customers, coordinating with cross-functional teams for efficient requirement consolidation and delivery. Managed documentation, compliance, and governance in Global Operations Centres. Played a crucial role in change management and service delivery, contributing to major achievements like deploying a labor management system, managing a $3.5M infrastructure project, and developing a Project Management Program.
HPProject Manager | Business Operations
Jan. 2009 - Dec. 2011PanamaSuccessfully delivered strategic projects for the newly established Outsourcing Operations Centre in Panama, including recovering a stalled $1M+ infrastructure project leading a remote technical team across various capabilities to create a Test Lab for hands-on training, enhancing operational capability.
HPHPIT Site IT Operations Officer
Jan. 2008 - Dec. 2009PanamaOrchestrated multinational team collaboration (US, Costa Rica, Panama), including local vendor partnerships, driving the successful implementation of new IT Delivery Centre aligned with global IT standards. Championed asset management, facility protocols for MDF/IDF, and infrastructure redundancy strategies, ensuring robust network performance and operational resilience.
DellTechnical Support Technician | Enterprise Services
Jan. 2007 - Dec. 2008PanamaSkills: Vendor Relations · Multi-cultural Environment · Analytical Skills · Computer Hardware Troubleshooting · Enterprise Storage · Dell PowerEdge Servers · Dell PowerVault · Windows Server · Remote Troubleshooting
DellTechnical Support Technician | Small Business
Jan. 2006 - Dec. 2007PanamaSkills: Continuous Improvement · Technical Communication · Multi-cultural Environment · Team Leadership · Contact Centers · Network Troubleshooting · IT Hardware Support · Software Troubleshooting
DellTechnical Support Technician | American Client Services
Jan. 2003 - Dec. 2005Panama
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