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Lebanon
Work Background
Slalom BuildDirector - Solution Ownership
Jul. 2022Los Angeles, California, United StatesLeading enterprise-wide Agile transformation coaching for a top U.S. beauty retailer. Overseeing a team of 8 coaches, embedded with over 40 development teams and 300+ team members. Providing direct coaching to C-suite executives on Agile Product Engineering Methodology, while guiding coaching teams and key stakeholders. Senior Leadership recruited me to re-baseline and provide leadership for a groundbreaking state-wide initiative for the State of Arkansas. Redefined the Minimum Viable Product (MVP) to align with the state's timeline and needs. Successfully delivered MVP 1 Release with a team of 60 consultants and the entire state IT department. The project continues to achieve successful outcomes without our direct support. Lead large enterprise wide data cloud migration for one of the worlds largest telecommunications companies.. Was in charge of a team of 55 consultants with over 200 internal employees aligned to initiative to modernize their data lake to Azure within a 9 month program roadmap. Successfully delivered on time and slightly under budget.
Bank of AmericaSenior Vice President - Data Management Technology Portfolio Manager
Aug. 2019 - Jul. 2022Charlotte, North Carolina AreaLead CDO PMO managing an annual initiative budget exceeding $50 million. Directly oversee over 50 project and Agile delivery leaders within the data organization, managing more than 35 strategic delivery initiatives. Provide direct management and strategic direction to C-suite executives and delivery teams. Managed Matters Requiring Attention (MRAs) from internal and external audits that necessitated immediate action, impacting the entire bank and its reputation. Played a key role in meeting deadlines and providing transparent progress updates to the country's largest financial regulators.
Bank of AmericaVP Corporate Investment Technology - Agile Practitioner
Aug. 2017 - Jul. 2022Charlotte, North CarolinaLed the design and implementation of over 15 internal and external applications for the bank, supporting corporate trading, human resources, data management, and wealth management departments.
Elevation ChurchTechnology Consultant
Mar. 2017 - Aug. 2017Charlotte, North CarolinaInstrumental in driving the expansion of the online strategy and executing global market expansion initiatives. Developed data models, integration, and automation to deliver market insights and ongoing strategic direction to leadership, enabling autonomous decision-making without direct support.
UnitedHealth GroupEnterprise Agile Coach
Mar. 2016 - Jun. 2017San Antonio, TXSpearheaded the development of a Prescription Management tool, automating the routine medication refill process within the network. Contributed to the successful migration of data from companies acquired by United Healthcare, facilitating the onboarding of data and end users to centralized management tools. Led the initiative to transition all Enterprise Application Development teams from Waterfall to Agile SDLC, serving as both a coach and practitioner. Managed the development of all Salesforce-related applications, with the capability to swiftly assist in end-user development when needed.
PPTCSenior Program Manager - Agile Transformation Lead
Jan. 2014 - Jun. 2016Central USALed the successful onboarding of newly developed software solutions for prominent companies including Whole Foods, USAA, Department of Defense, and Department of Transportation. Assisted in the design and development of custom-built Software as a Service (SaaS) solutions, leveraging platforms such as Salesforce and JIRA. Supervised offshore development teams and collaborated directly with end users to ensure alignment with each use case for new systems. Demonstrated versatility by assuming the roles of both development lead and salesperson, effectively setting clear expectations with end users while driving for results.
First ShredChief Agile Coach
Feb. 2011 - Jan. 2014San Antonio, TXAssisted with the review and submission of Requests for Proposal (RFPs) related to data security and application front-end design. Managed the ideation through execution process for data security and destruction initiatives. Supervised the Midwest region, managing clients across Texas, Oklahoma, Louisiana, New Mexico, and Arizona, maintaining a 50% on-site travel schedule for multiple years.
Axio SoftwarePresident - Lead Creative
Feb. 2011 - Dec. 2011San Antonio, TXDeveloped an predictive analytical CRM specific for Automotive industry. Sold after initial design roll-out to leading dealership inventory software company.
Global Imaging SolutionsTechnical Solutions Engineer - Agile Product Owner
Jul. 2008 - Jan. 2011Tampa/St. Petersburg, Florida AreaHelped Facilitate Account Executives with implementation of GE Centricity EMR solutions. Assisted in the development of BRDs, TRD, Test Plans, and Implementation Plans of Enterprise Level Solutions. Conducted Focus Groups and Case Studies to help deliver effective EMR software to large hospital systems nationwide. Worked directly with end users on software adaptation and assisted in end-user training seminars
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