NovartisGlobal IT Project Manager
Jul. 2014 - Mar. 2017Prague, The Capital, Czech RepublicResponsibilities:
• Responsible for internal marketing & communication strategy of CoE Mobile Solutions globally.
• Responsible for training management of global teams (100+ people).
• Responsible for establishing CSAT (Customer Satisfaction Survey).
• Business requirements gathering, impact analyses, UI/UX design.
• Managing global projects of S-M size (mobile applications, websites, sharepoint development), 20+ people globally.
• Vendor management. Stakeholder management. Reporting. Key Achievements:
• Established global training strategy for CoE Mobile Solutions for 100+ people worldwide. Training process documented, skill gap analyses defined, training infrastructure established, global teams trained. Record management tool established. CoE Mobile Solutions passed internal training audit successfully.
• Global internal marketing & communication strategy delivered for CoE Mobile Solutions. Internal communication and sales distribution channels established for CoE services & products.
• CSAT (Customer Satisfaction Survey) delivered to measure the quality of services & products delivered by CoE Mobile Solutions.
• Design & Development of CoE mobile application.
• Design & Development of CoE website based on Sharepoint communicating CoE service catalogue and product catalogue with a request management tool integrated.