THE WORD AGENCYFounder & Director - Customer Experience Specialist, Branding Consultant & Copywriter
Jul. 2019 - Jun. 2022Brisbane, Australia- CX, Brand & Corporate Image Consultancy - Providing strategic direction, customer experience and brand communications consultancy spanning media, marketing, stakeholder influence and day to day operations. - Content Design - providing focused creativity in the form of: social media posts, advertorials, product descriptions, asset profiles and representations, press releases, speeches, blog posts, events, promotional collateral, professional biographies and CV’s, corporate documentation, technical reporting, email auto-responder sequences, sales letters, tender documentation, awards submissions, capability statements - Creative Copywriting - providing targeted content and an unencumbered love of words, knowing what to say, how to say it and who to say it to in order to convey the value of the business to their clientele - Website Development - pinpointing what matters to customers, as a consumer and optimizing client websites to exemplify their offer to the market in a manner an audience will recognize and respond to. - Education & Client Communication - Empowering employees to avoid communication faux-pas and improve digital credibility in transactional communications - SEO & Technical Writing - providing accredited search engine optimization skills to website copy, ensuring strong visibility and quality of return in searches run by potential customers - EBooks & Ghost-writing - Supporting the project with critical path management, planning of pages, interviewing subjects, meeting with publishers and creating content to captivate an audience and optimize sales