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Work Background
YesPlayHuman Resources Manager
May. 2024City of Cape Town, Western Cape, South Africa
Smart VillageRegional PR/ Service Level Manager
May. 2011 - Dec. 2012
SupersonicCustomer Services Manager
Apr. 2010 - May. 2024Cape Town Area, South AfricaIn my dynamic leadership role at Supersonic, I've strategically overseen various operational facets of customer services, encompassing housekeeping, support, administrative tasks, and the management of national field technical teams. My tenure has been marked by significant contributions to the company's evolution, including pivotal transitions during the rebranding phases from Smart Village to Supersonic and previously from Vodacom Gated Services. Key Responsibilities:
• Lead diverse teams across multiple functions, including Housekeeping, Support, Front Office, Administration, National Field Tech, Escalation Resolution, and Order Fulfillment, ensuring seamless operations and superior service delivery.
• Oversee the regulatory legal complaints process, ensuring compliance and effective resolution.
• Manage the end-to-end recruitment cycle, from onboarding to exit, fostering a cohesive and high-performing team environment.
• Enforce the company’s disciplinary code, conduct investigations, and represent the organization in HR-related proceedings.
• Initiate and lead training programs for client services teams, driving continuous improvement in skills and performance.
• Enhance front-of-office operations, elevating customer service standards and operational efficiency.
• Coordinate marketing and event planning activities, overseeing marketing materials, event logistics, and public relations initiatives.
• Lead service improvement initiatives, identifying enhancement opportunities and implementing strategic solutions.
• Engage in high-level negotiations and maintain strong relationships with key stakeholders, including trustees, chairmen, and estate managers, to ensure exceptional service and client satisfaction.
Vodacom Gated ServicesNational HR / Service level Manager
Feb. 2010 - Apr. 2011
Comco Group of CompaniesSenior Client Liaison Officer and HR Generalist
Jan. 2005 - Feb. 2010In my multifaceted role at Concord Employment Contractors, I leveraged my expertise in human resources and client liaison to act as a crucial bridge between the company and its clients, particularly within the labor brokering service domain. My responsibilities encompassed a broad spectrum of HR functions, aligning them with labor law firm standards and client needs. Key Responsibilities:
• Acted as the foremost contact for clients and employees, providing expert guidance on legal compliance and HR best practices.
• Managed the complete employment contract lifecycle, from creation and execution to renewal and termination, ensuring legal and procedural accuracy.
• Conducted comprehensive onboarding and exit interviews, facilitating seamless transitions for employees at various client locations.
• Oversaw leave management processes, ensuring accurate tracking and compliance for staff at client sites.
• Compiled and issued essential HR documentation, including disciplinary notices and inquiry outcomes, upholding legal and company standards.
• Represented the company in disciplinary proceedings, taking on roles such as chairperson and initiator, to ensure fair and compliant processes.
• Crafted and implemented HR policies and procedures, driving operational efficiency and compliance across client organizations.
• Led the administrative functions of the Liaison team, promoting organizational effectiveness and team productivity.
Smart Village MultichoiceRegional Manager - Cape Province
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