Nicolette Lange

Change management coordinator @Frogfoot Networks

EducationInvestor & VCDesignBusiness OwnerSales & BizDevMarketingC-level ExecutiveStartup FounderEntertainmentConsultingITInfluencer or BloggerLegalStudentSportsHREngineerFinanceSouth AfricaGeneral PartnerManaging PartnerBrand Marketing ManagerEmail Marketing ManagerDigital Ads ManagerCreative ProducerCopywriterMarketing Analytics ManagerBrand DesignerProject ManagerAccount ManagerSales ManagerBusiness Development ManagerPartnerships ManagerHead of GrowthFinancial AnalystAccountantCompliance OfficerPortfolio ManagerRecruiterHR GeneralistHR Business PartnerTraining&Development SpecialistAdministrative SpecialistHR AnalystBusiness AnalystAdvisorCustomer ResearcherAssociate PartnerPartnerResearcherGraduate StudentCEOFounderProduct ConsultantAthlete

Frogfoot Networks has successfully implemented several change management strategies over the past quarter, leading to improved efficiency and productivity. These changes include the adoption of new project management software and the restructuring of several departments. However, there have been some challenges in terms of employee resistance and adaptation to these changes. To address this, we have introduced training programs and open forums for discussion. Moving forward, we plan to continue refining our

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Network Power<100 people

Roles

🔥39%

Startup Founder

💸39%

Marketing

🧑‍💼39%

C-level Executive

Geos

🇿🇦21%

South Africa

🇺🇸13%

United States

🇵🇭10%

Philippines

Work Background

Frogfoot Change Management Coordinator

Mar. 2023RemoteEnsuring changes are booked and scoped correctly, technically vetted, and data quality, attention to detail, and standardization of change project identifiers. Pays close attention to adhoc change projects and ensures that they run as close to the correct policy protocols as possible considering the unique project requirements and stakeholder engagements, as well as professional customer communication and interactions. Demonstrate excellent skills in fault and problem investigation and hold party at fault accountable; tenacious and drives resolution. Sit in on strategy sessions CAB, and project scoping for improvement in the change department, as well as contribute Adhering to all policies, procedures for the Change Management team, as well as the policies and procedures of the organisation, applying to that role in the business. Being able to work remotely and unsupervised with the required focus, undistracting environment, and high-speed internet required for the job role. Being able to technically analyse in the required detail, scheduled change events, unpacking and dissecting them logically and communicating accurately to clients. Planning Anticipating problems Creating a roster or list of duties / activities Defining objectives for team Developing strategy to improve measured performance Documenting training for quality protocols / directives Planning long term (strategic) objectives Planning short term (task) objectives Planning staffing levels or people resources for projects Revising plans to account for changed circumstances Setting priorities for utilising resources Implementing / Co-ordinating Organising resources to meet an objective Directing the implementation of agreed policy or performance directives / targets Ensuring that legal requirements or other binding agreements are adhered to where needed Assessing the feasibility or practicality of an operation or priority

Frogfoot Brand Activation Specialist

Apr. 2021 - Mar. 2023On-siteThe Frogfoot brand must be positioned as a premium brand in the fibre industry Open trenches should be covered with barricading and necessary Health and Safety protocols are in place Manage client expectations and complaints o Identify Low KPI MDU's Drive in-store activations with ISP's o Drive special events with individual ISP's o Identify possible new ISP's or WISP in your precincts o Knowledge of ISP product range o FF brand ambassador in the area and be on top of the local social media pages to monitor feedback & complains o A ssist with marketing plans and strategies and drive co-branding initiatives o Marketing opportunities should continuously be monitored and evaluated o Host open days and Q&A days o Conduct Brand Awareness stands weekly o client queries and concerns o Partake and drive community events community groups, Get involved in local business and community forums o Look at social responsibility o Tracking of sales vs leads for precinct and continuously drive growth in o Weekly Activation activity report o Drive and motivate ISP involvement o Research monthly events and market opportunities o Post a social media approved quality picture and the Activations social media page for marketing o Pay attention to ATC vs NON-ATC sites o Attend kick-off meetings and drive marketing opportunities o Identify and plan a bi-monthly mall schedule and planner o strip malls, shopping centres, local malls & shops and Know your competitor rates, products, strengths, and weaknesses in your precinct ,Always be on top of competitor movements on Social media, Scoping Overbuild, LSM, affordability, update KMLs, identifying marketing opportunities o Attend Kick off meeting for new area and new MDU's o Managing your debit & credit card recons Investigated consumer opinions through surveys, opinion polls and social media data mining. Graphically illustrated market data and distilled complex results into easily understood trend data.

Symplexity Business Analyst

Jun. 2020 - Mar. 2021South AfricaManaging payrolls for 75 contractors on Medupi and Kusile Employment laws are followed Payments of salaries done on time and correctly Sage pastel Assisting contractors Following pivot tables where errors is in the system and guide the contractor to make corrections. Claims

Career BreakFull-time parenting

Sep. 2019 - May. 2020Lephalale, LimpopoGave birth to my daughter

Terra Machine HireHR/IR representative

Jan. 2018 - Aug. 2019LephalaleCPF Meetings Training meetings Payroll Submission to Wage Beauro Time Sheets Hearings Invoices / Quotations and reconciliation of accounts Pastel Quick books Safety checks Unions Weekly planning Customer service Pay queries Financial reports Updating employee files Team building Register management Job card management HR/IR responsibilities Issue of warnings Managing 43 Employees Attend meetings Cash flow reports Resolving employee issues Rent out of plant and operators Accounts payable – Utilities and rental invoices Job card management Management of change register Dairies management Data capturing Filing Collection of supplier’s invoices Debitor and creditor clerk Preparations for payments to suppliers Placing orders for all IT related. Microsoft software Pastel Navision Payroll Paid employee salaries Banking Ordering parts General administration duties Customer service Quotations Dairies management HR Policies Human resource laws Disciplinaries

Career BreakRelocation

Jun. 2017 - Mar. 2018Wittenberg, Saxony-AnhaltRelocated to Germany

Wetback Contracts (PTY) LtdSite Secretary / QC clerk / Projects Manager assistant

Jan. 2016 - May. 2017LephalaleSite Secretary at Wetback Contracts for our Construction Manager, also a QC clerk. Logging welds and NDE Reports. Taking meeting minutes and also assisted our Project Manager with documents and letters regards to our FIDIC contracts. (Yellow and Red) Data books Drawing checks and marked them for the QC

Turner & TownsendCommercial Administrator

Jul. 2014 - Dec. 2015MedupiGeneral administrator work and submit claims to Eskom on Lotus notes system, type notices of back charges and add the documents relevant to claim, meeting minutes, up keep claims register, assistant to change manager.

Turned & TownsendPlanning administrator

Jul. 2014 - Jan. 2015Turner & TownsendOur team is responsible for submitting the Standardization of wages claims to Eskom. I keep information up to date on the server of documents to be submitted, collecting information from sub-contractors to be submitted for the Standardization of wages, then distributes information to the team, I also help with the audit of the information provided - payslips, proof of payment and spreadsheets. Vlookup and other formulas

Murray & RobertsData book administrator

Apr. 2014 - Jun. 2014Lephalale, Limpopo, South AfricaCompiled the QC data books as instructed by Mitsubishi Hitachi for submission to Eskom for Medupi power station. Update spreadsheet and registers

VIB BoschService Advisor

Jun. 2012 - Mar. 2014Lephalale, Limpopo, South AfricaBooking cars Invoices Customer service Receptionist Job cards Quotations Banking Compile monthly reports for accountant Pastel Payment allocations in pastel Recons Debitor clerk Creditor clerk

Blue Label TelecomsProcurement administrator

Mar. 2010 - May. 2012Pretoria, Gauteng, South AfricaManage procurement calls, monitor, allocate, assign, re-assign follow up, report, resolve and close calls; Respond to tender inquiries and appropriate distribution of inquiries; Support Procurement Practitioners and follow up on all actions to be taken on delivering of service; Generate and provide reports to management on procurement activities, tenders, calls and mailboxes; Collect and provide information for auditing purposes; Manage procurement calls as well as monitor, allocate, assign, re-assign follow up, report, resolve and close calls; Respond to tender inquiries and appropriate distribution of inquiries; Support Procurement Practitioners and follow up on all actions to be taken on delivering of service; Manage deviations registers (update, submissions, record keeping) including sole supplier, emergency, variation & expansions and National Treasury approval registers; Update and maintain Procurement plan; Collect and provide information for auditing purposes; Provide support on tender administration inclusive of all RFQs/RFPs e.g. recording, follow-up, publishing, collecting, distribution, awards, cancellations and withdrawals; Manage tender mailbox including distribution of all incoming queries, communication and response to external entities; Keep record of original and signed operational documents including publication of documents Administer possible non-compliance incidents and ensure that complete process has been followed correctly; Update and maintain procurement catalogues in line with supplier agreements; Manage tender mailbox including distribution of all incoming queries, communication and response to external entities; Keep record of original and signed operational documents including publication of documents; Complete credit applications; Administer possible non-compliance incidents and ensure that complete process has been followed.

Blue Label TelecomsFinancial Assistant

Mar. 2010 - May. 2012Pretoria, Gauteng, South AfricaFinancial duties: Prepare and post receipts, deposits, purchase orders, invoices, refunds, and other standard bookkeeping tasks Manage accounts receivable and accounts payable Review and process reimbursements Prepare, track, and reconcile ledgers and budgets Prepare and submit payroll Create financial and inventory reports Prepare and file company tax documents Identify and correct miscalculations and financial discrepancies Run and update databases Develop and streamline operational efficiencies Contact delinquent accounts Stay current with all regulations, requirements, and laws Pastel, Nuvision Administrative duties: Front desk customer service, including answering phones and greeting guests Keep a tidy and appropriate reception area Manage schedules for appointments and deadlines Take clear messages and communicate effectively with customers, clients, team members, and management Develop and maintain administrative processes Keep an organized file system

Altech AutopageSales Marketing Consultant

Mar. 2009 - Dec. 2009Lephalale, Limpopo, South AfricaOrdering stock General administration duties Customer service Quotations Upgrading of client files Updating & cancellation of client contracts Sales FICA registrations Performing cost benefit analyses of existing and potential customers Maintaining positive business relationships to ensure future sales and business opportunities Trained staff and assisted with marketing and sales technics

Lephalale cellularSales Representative

Dec. 2008 - Jan. 2009Lephalale, Limpopo, South AfricaOrdering stock General administration duties Customer service Quotations Upgrading of client files Updating & cancellation of client contracts Sales FICA registrations Performing cost benefit analyses of existing and potential customers Maintaining positive business relationships to ensure future sales and business opportunities

Golden NappiesCEO / Sales / Marketing manager

Jun. 2007Lephalale, Limpopo, South AfricaHead of • Sales and Accounts • Selling diapers for babies and adults • Selling Annique Rooibos, Avon and Justine • Doing Marketing for Golden Nappies and Annique on Facebook, Twitter, • Instagram, Google ads • Selling a range of baby products Translated technical details into business terminology to bridge gaps between clients and staff. • Educated teams on work priorities while empowering employees to self-organize and make informed decisions. • • Coached and mentored employees through technical challenges. Researched and resolved questions and problems affecting customers, providing timely updates. • A ssessed staffing needs of teams according to workload, staff competency and geographic location. • Completed daily opening, closing and administrative tasks for smooth business operations. • Created cooperative team environment that promoted high-performance standards and attainment of goals. • Analyzed and developed reports to forecast workload and measure department performance. • Managed competing priorities from various teams needing quick turnarounds. • Collaborated with cross-functional teams to brainstorm ideas and implement solutions. • • Budgeted team needs for resources, software and training. Resolved escalated issues and identified solutions to avoid repeat problems. Shared knowledge and offered guidance to employees • and customers. • Identified new business opportunities and quickly evaluated opportunities. • Organized and prioritized competing challenges in fast-paced environment. • Assisted with associate orientation, training and competency evaluation. Demonstrated effective leadership, collaboration and interpersonal skills to drive teams to successful project completion. • Enforced adherence to operational guidelines, brand standards and ser vice expectations.