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Work Background
PayDoDeputy Head of Operations
Jul. 2024- Supported the strategic and operational development of the company’s core payment services, working directly with the Head of Operations and executive leadership.
- Oversaw daily operations across onboarding, payment processing, risk management, and compliance, ensuring streamlined internal collaboration.
- Led cross-functional initiatives with IT, Legal, Compliance, AML and Client Support teams to align operations with business goals and regulatory expectations.
- Contributed to the acquisition of the company’s VISA direct acquiring license by acting as the key liaison with VISA, preparing the acquiring business plan, and reviewing and refining internal policies to meet VISA’s standards.
- Drove optimisation of internal processes and automation efforts, including the implementation of a Company-wide Data Access Matrix, Data Access Policy, and Internal TPA (Third Party Agent) Procedure, enhancing operational efficiency and control.
- Participated in regulatory licensing preparation and internal audit readiness, ensuring alignment with frameworks such as DORA.
- Implemented and tracked key operational KPIs to support performance evaluation and service improvement.
- Handled complex operational escalations and mentored team leads, supporting growth and knowledge transfer within the departments.
- Played an active role in strategic hiring, including recruitment for key leadership roles such as Head of Risk and Compliance, and Support Managers for operational teams.
PaylerHead of Account Management
Feb. 2023 - Jul. 2024- Led the full onboarding process for inbound and sales-driven clients, ensuring smooth and compliant integration into the company’s services.
- Worked closely with the Product Management team to implement a company-wide CRM system, migrating business processes and improving operational efficiency.
- Initiated and conducted negotiations with prospective payment processors to expand the company’s acquiring network and diversify available payment methods.
Built operational workflows across teams to support client success and maintain high service quality.
- Partnered with internal departments (Tech, Compliance, Risk) to streamline client and payment partners support, onboarding and integration procedures.
- Contributed to shaping the account management team and strategy, focusing on scalability, automation, and cross-functional collaboration.
ECOMMPAYBusiness Support Team Lead
Jan. 2022 - Jan. 2023Riga, LatviaThe main goal of the position is to create a new approach to the company's customer service, which included creating a new team for fast, partly automatic, and effective customer service. Building and adjusting all business processes within the company for efficient and successful communication between the team, divisions, and regional offices, also developing a technical product that is aimed at accepting and processing customer requests.
ECOMMPAYAccount Management Team Lead
Jan. 2020 - Jan. 2022LatviaThe primary responsibilities were concentrated around Account Management team building, developing, supporting and problem-solving. Since the team contained Managers of different levels, the main duties included: -Account Management processes supporting
- Necessary skill set development within the team
- Setting and tracking KPIs performances
- Hiring of new team members
- Business processes development between the Account Manager Team and other departments and teams of the company
- Generating monthly and quarterly reports on the team performance and clients' success levels, discussing the results with the Upper Management
ECOMMPAYSenior Key Account Manager
Nov. 2018 - Dec. 2019RigaSenior Account Manager position was mainly focused on both Account Management of VIP clients to resolve issues and inquiries, and Account Management team supervision which implied : - Preparing and sharing client case studies that demonstrated successful performance of payment services - Demonstrating industry knowledge and sharing information with the account team and the clients
- Creating and executing development plans and ensuring clients are continuously working toward key milestones
- Taking part in Product Development projects to provide relevant competence in creation of internal technical products
- Cultivating and maintaining strong business relationships with existing accounts.
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