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Network Power<100 people
Roles
🔥75%
Startup Founder
🧑💼75%
C-level Executive
👍75%
Sales & BizDev
Geos
🇿🇦75%
South Africa
Work Background
Pink Elephant South AfricaAssociate Trainer
Oct. 2023South Africa · HybridDoing ad-hoc training in ITIL, COBIT, AGILE and LEAN
EXINChief Examiner - Digital Transformation & Agile
Jan. 2022Utrecht, Netherlands · HybridI help promote the portfolio I'm responsible for and assist in the development of IP, exam questions, and course materials. I mediate disputes between students and EXIN.
VeriSMLead Author (Best-practice Evangelist) - Digital Transformation | Enterprise Service Management
Aug. 2017 - Jul. 2018Utrecht Area, NetherlandsVeriSM a new international best-practice model for Digital Transformation and Enterprise Service Management. It's about helping enterprises survive in the 4th industrial Revolution (Digital Age). One of two lead authors who wrote VeriSM Unwrapped and Applied for IFDC. My focus on the strategic/governance/leadership part of the book and also about innovation and innovation models.
In the project I worked with Claire Agutter (Chief Architect) and Suzanne Van Der Hove (other Lead Author) and nearly 70 international contributors and reviewers. What a great team!
Nelson Mandela UniversityLecturer (MPhil IT Governance | Service Management)
Mar. 2017Port Elizabeth, South Africa · HybridI teach IT Service Management and Progressive management practices for the Digital Age as a subject in the program. Students say the love my course because its not only about IT and Service Management, its about business, life and how to be better managers and leaders!
Agile ADapTExecutive Director
Jan. 2017Earth · Hybrid
itSMFsaChairperson/Board Member
Sep. 2010 - Aug. 2014Johannesburg Area, South AfricaThe IT Service Management Forum is an independent, non-profit forum for people committed to quality IT services, to encourage the growth, standardisation and recognition of IT service management throughout the industry. This role taught me a lot about working with volunteers, getting things done (I organised four annual conferences and in the period nearly doubled attendance of these events) with precious little resources, convincing sponsors to part with their hard earned money, and dealing with sometimes very diverse views and resolving conflicts.
getITright - learn - apply - accelerateExecutive Director - Agile, Digital Strategy & Transformation
May. 2007Almere NL · HybridProjects include:
• International Certification Institute - Digital Transformation research and author for new best-practice model
• Industrial conglomerate (Food and FMCG ) Agile Transformation
• Bank Call Centre Unit - Agile/DevOps Transformation project
• Telecoms Network Provider - Information security management system implementation (ISO/IEC27001).
• Technology Vendor - IT Service management system implementation (ISO/IEC20000). Client Feedback
Bank – Transformation is difficult and often fail – the team was lead through the transition to becoming an agile organisation with care, sensitivity and practical support. The most successful transformational project in recent years and the numbers show it!
Telecoms - Simple and practical approach – focus on what matters. We learnt a tremendous amount in a short period of time and have passed our recent audit with flying colours!
Technology - Professionalism and coaching approach is a very "meaningful engagement methodology"… The coaching and training sessions ensured knowledge transfer and that we built our internal capabilities.
Technology - Their professionalism stands out... 'hand-holding' sessions and knowledge transfer have greatly benefited process owners and helped us achieve project goals in record time.
Government Body – Johann helped improve the effectiveness and quality of work we do, infusing and adopting best practices in a practical, executable manner. Their knowledge of the topic is second to none, and their ability to position and help develop competencies is a very compelling and effective offering.
QuinticaPrincipal Consultant & Team Leader - IT Service Management | Governance | Information Security
Mar. 2006 - May. 2007Johannesburg Area, South Africa and Dubai, UAEPrincipal consultant and Architect IT Service Management (ITIL®), IT Service Quality Management (ISO/IEC20000), IT Governance (CobiT®) and ITSM and SQM trainer. As Principal I was also the consulting Team Leader and coach to other consultants. I also developed the consulting toolkit used by all consultants for ITIL v3, ISO20000 and COBIT. I was also instrumental in doubling the size of the team during my tenure. Significant projects as Principal Consultant:
ITSM Improvement initiative for Dimension Data (Outsourcing and Internet Solutions), Johannesburg
ITSM implementation for Dubai Holdings/Tatweer (Dubai)
IT Governance implementation for the Dubai Road Transport Agency (RTA) (Dubai)- see customer recommendations below.
Inobits ConsultingPrincipal Consultant Business & ICT Management Practice - ITIL - TQM - COBIT - LEAN
Feb. 2005 - Mar. 2006Dubai, United Arab Emirates and Johannesburg, South AfricaThe IT Management business line had parts – IT Service Management (ITIL®, MOF®, MSF®, CobiT®) and Business Management (including TQM, process engineering, governance and general management issues), and training. I was primarily involved in assisting customers to improve the delivery capability of their IT organization, provide measurable business value and ensuring that the organization is enabled to use IT as a strategic resource. Significant projects that I lead were: ITSM implementation for Murray and Roberts (Johannesburg)
ITSM Implementation Investec Bank (Johannesburg & London)
ITSM implementation for the Development Bank of Southern Africa (Centurion)
Operations Improvement for Al Ali Bank (Bahrain)
Microsoft Operational Assessment for Mercator/Emirates Airlines (Dubai)
Just-in-Time Technology (Interim contract for Microsoft & Gauteng Government)Consultant & Interim IManager - IT Service and Customer Management | Chief Director Service Delivery
Feb. 2001 - Mar. 2005Johannesburg Area, South AfricaJITT provided IT strategic, tactical, operational consulting and project management services. For most of my tenure here I was seconded to the Microsoft Gauteng Shared Service Centre project. At the time this was the largest Shared Services implementation done by Microsoft worldwide and the largest government SSC implementation globally. We provided SAP and other IT Services to nearly 15,000 users spread over 230 sites in the province. Initially as a project consultant ITSM and later as the Provinces Interim IT Service Manager (chief director post). I built the ITSM team who implemented ITSM processes in the organisation and managed customer and Vendor SLAs.
MB WorksoftGM Marketing & Public Relations | Director Business Development
Nov. 1999 - Jan. 2001Initial responsibility at MBWN/N-Time was to lead Business Development initiatives and further develop customer relations, the development of strategic partnerships with vendors and resellers. My portfolio also included all marketing and PR activities within the organisation. I was also involved in the management of Service Desk, Incident Management and some of the financial and administrative activities.
Our customers included ABS (Coca-Cola South Africa), Novell, Tarsus, Department of Land Affairs, Computer Associates and Lan Design.
Strategic Decisions (Pty.) Ltd.Director | Dealmaker | M&A | IPO | Corporate Finance | Corporate Advisory (IT sector)
Jan. 1997 - Jan. 1999JohannesburgStrategic Decisions provided strategic advisory services to IT companies planning IPOs or mergers.
PinnacleGroup Director Tech Strategy & Corporate Communications | Managing Director Networking
Jan. 1994 - Dec. 1997Johannesburg Metropolitan AreaPinnacle is a broad based IT distribution company. I started the networking distribution business and later looked after technology strategy and corporate communications for the group.
Lattice Technologies (DiData)Product Manager | WAN | TCPIP | Networking | Marketing | Sales
Jan. 1994 - Dec. 1995JohannesburgLatice was a niche value added network distributor. I looked after IP and WAN products and at the time did the largest FTP Software deal outside the USA.
F10 ComputersRegional Technical Director (George) - Team Management | Customer Satisfaction | Projects
Jan. 1990 - Dec. 1994Bloemfontein/GeorgeVAR & Systems Integrator. I managed a team of 6 systems engineers and the service desk and also acted as a pre-sales consultant and system architect.
MDS, Computech, ECompTechnician/workshop manager/co-owner
Jan. 1986 - Dec. 1990Mohawk Data Systems, Systems Engineer - Main Frame and Midrange Systems (up to board level repair)
CompuTech, Workshop and Assembly Line Manager (PC Compatibles)
Electrocomp, Operations and Implementations Manager / partner
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