Tech MahindraPrincipal Consultant
Feb. 2018LondonClient-Focused Business Analyst with comprehensive experience in delivering Service Management solutions, background includes:
• Certified ITIL Service Manager, with in-depth knowledge and experience of Service Desk Function, Incident and Problem Management, Service Level Management, and a broad knowledge of the remaining ITIL processes.
• Proven expertise in finding quick and effective solutions to Service Management implementations, and specializing in various ITSM integrations with outsourcing partners. (ATT, CISCO, TTEC, XEROX, BT, HCL, Azure and AWS)
• Good interpersonal and communication skills to work with the business and delivery teams.
• The ability to align personal and team objectives to meet business drivers.
• Understanding change in the business environment invokes the ability to think out of the box, work under pressure and maintain a healthy work life balance Specialties: Service Management Implementations (Process and Toolset)