Rawabit EnergyIT Manager
Mar. 2018 - Sep. 2020Al-Khobar Governorate, Saudi Arabia- Lead the design, implementation, and improvement of service ownership and a service taxonomy, service level management, the service catalog and service portfolio management
- Oversee ITIL service operations and transitions activities, including incident management, problem management, request management, knowledge management, change management, and configuration management
- Help articulate and execute a strategy for service management-related communications.
- Enable continual service improvement through the effective use of metrics in support of key performance indicators and critical success factor used to manage service delivery
- IT Service Management Tools and Reporting, including the analysis, implementation, and system administration of enterprise ITSM tools; understanding and effective use of key performance indicators for managing service delivery; and the design and provisioning of self-service, ad-hoc, and standardized reports for management support, and operational and strategic planning
- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
- Design, develop, implement and coordinate systems, policies and procedures
- Handle annual budget and ensure cost effectiveness
- Identify problematic areas and implement strategic solutions in time