Mahesh Sridharan - VP Service Delivery, Injazat

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Work Background

InjazatVice President Service Delivery

May. 2021Dubai, United Arab EmiratesIT Infrastructure Leader | Service Transitions | Program Management | Process Improvement Successfully led service transitions and streamlined steady-state IT operations for Lamprell Energy Limited, a prominent oil & gas industry player with 2,800 users. Oversaw service desk and end user support transition and steady-state operations for G42, a leading cloud concentrator and AI service provider in the UAE. Program managed IT infrastructure for the virtual care platform (VCP), a cutting-edge digital health platform developed in collaboration with the Department of Health Abu Dhabi. Skills: Agile Methodologies | Process Improvement | Account Management | Program Management | IT Service Management #ITInfrastructure #ServiceTransitions #ProgramManagement #ProcessImprovement #ITServiceManagement

NEC CorporationDirector - Etisalat Telco Strategic Program

May. 2020 - May. 2021Dubai, United Arab EmiratesTelco Cloud Expansion | NFV & MANO | Strategic Program Management Managed end-to-end Telco Cloud expansion, including NFV stack, VIM, MANO, and SDN control. Oversaw FCAPS Stack upgrade and led strategic programs for Etisalat. Key Achievements: •Successfully delivered NFVI Phase 1 Expansion project and NFVI & MANO upgrade. •Established and managed NFVI O&M Support organization. •Led Cloud Infrastructure projects and Salesforce rollout for Telco O&M. •Orchestrated Appformix Deployment and RH OCP Deployment & Upgrade. •Scaled up and optimized Juniper Contrail/SDN Controller. •Implemented Unified/Central Dashboard for Capacity Planning Automation. •Oversaw End-to-End Service Orchestrator (E2E SO) and EvCPE Domain Orchestrator (EvCPE). •Led Sahab Gate (NFVaaS Portal) and DevOps ToolSet implementation. •Managed EANTC Test Suite and NFVI FCAPS. •Implemented Onboarding & CI/CD Automation. •Contributed to Zero Touch Cloud & Autonomous Telco Cloud initiatives. •Led vRAN Edge Deployment and defined roadmap for new initiatives. •Supported Telco Cloud RFS efforts for other MNO's in MENA. #TelcoCloud #NFV #MANO #ProgramManagement #StrategicPlanning

Contec Technologies DMCCDirector International Program

May. 2015 - May. 2021Dubai, United Arab EmiratesFin-Tech Program Establishment | Mobile Money Platform | IT Infrastructure Management | Compliance & Security Successfully established a new Fin-Tech program, overseeing profit/loss targets, B2B/B2C rollout, staffing, and marketing collateral for a $2M business unit in Africa. Key Achievements: •Managed end-to-end SW life-cycle for Wallet Engine, Applications, Web Portals, Database, UI/UX, APIs, AI/ML, and hosting architecture. •Ensured ISO-8583 compliant integration with Banks, Payment Schemes, MNOs, Billers, VAS providers, and local aggregators. •Implemented country-specific AML/CFT controls and digital e-KYC onboarding for agents/customers. •Secured Mobile Money License and POS device certification. •Established an IT PMO and rolled out 35 production centers nation-wide in West Africa within 12 months. •Successfully executed data center Tier migration with LAN Zoning, improving Enterprise Security Management. •Obtained ISO 20000 certification and implemented IT standards and policies for streamlined service management. •Strengthened IT vendor relationships, negotiated contracts, and developed an annual IT business plan & budget of $20M+. #FinTech #MobileMoney #ITInfrastructure #Compliance #Security

IBMExecutive Project Manager (T&T Integration Manager - IBM)

Mar. 2012 - May. 2015Dubai, United Arab EmiratesIT Transformation Program Leadership | MENA T&T Expert | Stakeholder Communication Led a $200+ million IT Transformation program for MOBILY KSA, providing overall direction to a team of 12-15 project managers across 12 projects focusing on people, process, and technology transformation. Key Achievements: •Evolved client environments in MENA region, optimizing infrastructure, people, processes, and tools to achieve steady-state SLA and productivity rates exceeding 85%. •Responsible for solution maturing, technical recommendations, action plan finalization, and closure monitoring. •Managed a diverse team of 25 technical resources, including contractors and vendors, reducing payroll/benefits administration costs by 30% through negotiations. •Effectively communicated updates, execution, and results to C-level executives and board of directors, driving sales opportunities of over $50k in value. Handled Accounts: Airtel Africa - Kenya, Mobily - KSA, Sipchem | Saudi International Petrochemical Company - KSA, DOW Chemicals - US, TAAG Airlines - Angola, Etihad Airlines - UAE, CCAD | Cleveland Clinic Abu Dhabi - UAE, AECOM - UAE, Equate Petrochemical Company - Kuwait. #TTIM #ITTransformation #StakeholderCommunication #Leadership #Telco #Petrochemical #Manufacturing #Airport #BorderControl #Biometrics #ProgramManagement #Infrastructure #DigitalTransformation

IBMSenior Portfolio Manager

Nov. 2010 - Apr. 2012Nairobi, KenyaNSD Transformation | Infrastructure & Application Portfolio Management | Data Center Build Successfully achieved the NSD transformation of the Airtel Africa account across 16 African countries, following IBM's standardized GTTA approach. Key Achievements: •Established and oversaw RFS portfolio management for Infrastructure refresh projects and application projects in 16 African countries, with a combined annual budget of $150M. •Collaborated closely with Solution/Design Architects and Operation teams, delivering IT solutions with over 95% alignment to client objectives. •Managed data center build using IBM PureFlex, refreshing with 42% Intel and 11% IBM Power Systems, while minimizing service disruption to less than 8 hours. •Deployed IBM SIEM Solution (Q-radar), IBM Managed Security Service, IBM X-Force Security Intelligence Services, and IBM Emergency Response Service within 3 months. •Defined data center service catalog, global server build process, and implemented IBM Smart Cloud for an integrated virtualized platform across Windows, Linux, AIX, and Storage (SVC). •Strengthened ITSM with ISM Maximo / ServiceNow for SR & IPC, Endpoint & Asset management through IBM TIVOLI, enhancing operational efficiency and customer satisfaction to 85%. •Directed and mentored a diverse team of 25 global IBMers, implementing enhanced processes for employee evaluation, resulting in a 6% performance improvement. #NSDTransformation #InfrastructureManagement #ApplicationPortfolio #DataCenterBuild #ITSM #IBM #SIEM #Virtualization #Mentorship

IBMSenior Project Manager

Feb. 2008 - Jan. 2010Chennai, IndiaOverall account performance responsibility (>85% RAG Status) for supervising scope, cost, schedule, feature, functionality, budget and contractual deliverables for more than 50 VSI Outsourced Projects. Implement Plant automation & Process Control infrastructure, MOS Server refresh, and Cyber Security Lan Remediation projects for about 15 plants in North America to achieve +15% efficiency. #Promoted as Senior Project Manager. #Scope #cost #schedule #deliverables #Server #desktop #workstation #Helpdesk #Mobility #cybersecurity #Security #SIEM #Enterprise #Efficiency #PM

Suburban TelecomChief Technical Officer

Jan. 2006 - Jan. 2008Abuja, NigeriaSuccessfully completed various IT infrastructure Projects of value $600k for a community bank in Nigeria and its 14 branches, which raised their network availability to 80% Support Chief Operating Officer to increase additional 15% operational efficiency.