Requests
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Work Background
421ElbaSales Consultant
Nov. 2022 - Mar. 2023Bengaluru, Karnataka, India≈ Fetched prospect information from various online source(s)
≈ Drafted consideration and pitched to prospects
≈ Interacted with clients through email and social media app(s)
Amazon Development CenterSenior Associate ERC
May. 2022 - Aug. 2022Hyderabad, Telangana, India≃ Attended to phone call(s) from Employee(s) based in North America (s) requesting information related to their employment; submitted requests and querie(s) on their behalf to HRP
≃ Assisted the Employee(s) with their concern about leave, salary, esops, ...
≃ Contributed toward CSR activity(s)
MagnafibreManager
Aug. 2021 - May. 2022Pulwama, Jammu & Kashmir, India≃ Managed day-to-day affair(s) of the company including but not limited to Business Development, Finance, Talent Management, Public Relations, Customer Relationship Management, Legal, Production, Supply Chain Management, Logistics
≃ Supervised staff with maintaining accounting books | records
≃ Crafted reports for management and worked with CXO's to improve the bottom-line Month-On-Month
≃ Oversaw Sales (In-Store, Phone), Business Development (Presentations, Meetings), Supply Chain (Sourcing, Pricing, Logistics, ...), Legal (Contracts, Government Affairs), PR and HR (Payroll, Interviews, Coaching, Performance Appraisal) function(s)
≃ Ensured the company met daily production targets * and Quality standard(s)
≃ Motivated employee(s) to be productive and efficient in performing their tasks; looked after grievance and issue(s) which hindered the performance of the company
≃ Implemented Continuous Improvement and Total Quality Management principle(s) to make the company more efficient
≃ Ensured operation(s) did not come to a halt by continuously monitoring input material availability and dealing with vendor(s) for supply
ConcentrixSenior Operations Representative
Aug. 2020 - Jul. 2021Bangalore Urban district, Karnataka, India≈ Attended to Call(s) from Conzumer(s) and helped troubleshoot issues related to software, hardware in their iOS, WatchOS, iPadOS, and MacOS -- based device(s)
≈ Completed all training module(s) in first attempt. Scored 80%+ in all the module(s) with an impressive first-time pass percentage of over 95%
≈ Worked on multiple tool(s) simultaneously while on the call, to look-up information and resolve data-related concern(s)
≈ Submitted multiple voila(s) to improve the process
MyntraCustomer Support
Jun. 2020 - Aug. 2020Bengaluru, Karnataka, India≈ Managed customer grievance(s) and dispute(s) related to order delivery, and shipment pickups over the phone and email
≈ Created resolution(s) for customer(s) regarding refund(s), order(s)
≈ Supervized operational action(s) through cross-department email function
≈ Completed training module(s) in first attempt. Scored 80%+ in the module(s)
≈ Submitted voila for streamlining of the process by introducing the idea of linking the Incident(s)
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