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Work Background
Bellevue UniversityProduct Owner
Mar. 2024Bellevue, Nebraska, United States · Remote✰ Expert in Backlog Refinement and Product Backlog Management, proficient in driving product vision and ensuring alignment with market needs and strategic goals through comprehensive roadmaps and clear definitions of Ready (DoR) and Done (DoD)
✰ Skilled in leveraging Human-Centered Design principles to develop empathy maps, personas, and customer journey maps, enhancing user experience and product functionality
✰ Utilizes advanced Decision Modelling and Analysis techniques to support effective problem solving and risk management, ensuring robust business case development and product-market fit analysis
✰ Conducts Kano analysis and value modelling to determine key performance metrics and establish minimal viable products, focusing on value proposition optimization and stakeholder satisfaction
✰ Leads focus groups and stakeholder engagement efforts, employing stakeholder lists and maps along with story mapping to facilitate detailed product requirements and enhanced communication
✰ Develops and manages non-functional requirements, ensuring comprehensive product definitions and delivering high-quality solutions that meet both strategic and operational targets
Bellevue UniversityMilitary Projects & Operations Manager
Jan. 2024Bellevue, Nebraska, United States · Hybrid✰Facilitated the adoption of agile methodologies, improving team performance and project delivery timelines
✰Updates all relevant stakeholders ensuring informed leadership and strategic alignment across the org
✰Utilizes Teams, Salesforce, Miro, and Tableau to enhance project tracking, documentation, and communication
✰Leads agile ceremonies and project meetings ensuring efficient team collaboration and project progression
✰Utilizes cutting-edge techniques such as AI, gamified learning, and virtual reality to set new standards ✰Directs the execution of critical military projects and aligning them with institutional strategic goals
✰Leads comprehensive research efforts to lay the foundation for project planning and execution
✰Collaborates closely with internal stakeholders to advocate for the integration of new initiatives
✰Oversees the progression of key projects and ensures transparency and accountability ✰Manages and prioritizes backlog and Jiras to align with strategic goals and deadlines
✰Leads cross-functional collaborations and spearheads partnerships to develop and refine systems
✰Spearheads the resolutions of tickets, including requests, incidents, and break-fix items
✰Drives process development and improvements, enhancing productivity and system functionality
✰Established oneself as a SME, ensuring comprehensive system knowledge and POC efficiency
✰Successfully integrated proprietary systems into standardized frameworks, aligning with corporate standards and expectations
✰Conducts regular training sessions for team members on system updates and agile best practices, fostering a culture of continuous learning
Bellevue UniversityProjects & Operations Manager
Mar. 2023 - Jan. 2024Bellevue, Nebraska, United States · Remote✰Coordinates design & delivery of content using platforms like D2L and Blackboard Collaborative Ultra
✰Proficient in tools such as Monday.com, Trello, Asana, and Salesforce for project management
✰Frequently and consistently collaborates with my team, other teams, and all stakeholders
✰Ensures projects meet quality standards and stay on schedule and budget
✰Leverages Microsoft Teams & Zoom for seamless team communication and stakeholder engagement
✰Prioritizes strong client relationships through regular check-ins and a solutions-focused approach
✰Manages student data, registration, and other administration functions using the Genius platform
✰Manages project timelines and resources, integrating a range of digital tools for optimal efficiency
✰Communicates project updates and potential risks to stakeholders using effective channels
✰Addresses project issues promptly, using feedback mechanisms in modern PM tools
✰Monitors project performance, suggesting improvements based on insights from PM tools
✰Understands business and client needs, using this insight to propose solutions and foster growth
✰Excels in AI content creation, harnessing NLP and machine learning for tailored client content
✰Utilizes Salesforce Milestones PM for efficient project tracking, ensuring streamlined workflows and project success
Heroes Hunting, LLCPro Staff
Aug. 2022Bellevue, Nebraska, United States · On-site✰Assist stakeholders with administrative tasks for execution
✰Foster relationships with stakeholders, prioritizing local and veteran-owned businesses
✰Work with coordinators in Guided Hunts and Fishing to meet project objectives
✰Support veterans in prep for hunting, emphasizing resource optimization
Bellevue UniversityAdjunct Professor
May. 2022Guangzhou College of Commerce (GCC)LA400 American Vision and Values
LA410 Tradition and Change
LA420 Freedom and Responsibility
Bellevue UniversityRelationship Manager, Military Programs
May. 2022 - Mar. 2023Offutt Air Force Base, Nebraska, United States✰Oversaw strategic initiatives, enhancing project outcomes and operational efficiency
✰Tasked with monitoring industry trends and reshaping strategies accordingly
✰Leveraged Salesforce tools to fortify communication and stakeholder collaboration
✰Managed stakeholder interactions within Salesforce CRM for efficient tracking
✰Routinely adjusted project trajectories based on analytical insights
✰Crafted influential presentations for stakeholders, promoting collaboration
✰Led regular engagements with teams, ensuring unified vision
✰Helmed briefings, instilling clarity and motivation
✰Guided milestone refinement using Salesforce
✰Liaised across departments, addressing operational challenges swiftly
Bellevue UniversityAdjunct Professor
Oct. 2021Bellevue, Nebraska, United StatesLA400 American Vision and Values
LA410 Tradition and Change
LA420 Freedom and Responsibility The Kirkpatrick Signature Series is a required course for all undergraduate students at Bellevue University. The subject matter of the course includes an examination of America's founding principles. This includes study of the Declaration of Independence, The U.S. Constitution, and the Federalist Papers. The course also includes an application of these principles to contemporary issues such as the American family, racial and gender equality, free market economics and immigration. If this stimulates any questions, please feel free to email me.
Idaho Backcountry VeteransPro-Staff & Special Events Coordinator
Sep. 2020 - May. 2022Idaho, United States✰Oversee project & event management tasks
✰Support Board Members with administrative needs
✰Strengthen partnerships with local, family, and veteran businesses
✰Lead committees for events like Spooktacular & Friendsgiving
✰Coordinate with Guided Hunts & Fishing Tournament teams
✰Prepare veterans for hunting expeditions ✰Assist job-seeking veterans with: • Determine personal & professional styles
• Identify suitable occupational skills or majors
• Design Success Road Maps
• Offer Professional Development
• Enhance interview & resume skills
• Develop business plans & leadership abilities
• Facilitate job searches & networking
• Provide recommendation letters for job prospects.
Ada County, IdahoDistrict Judge of Election
Aug. 2020 - May. 2022Boise, Idaho✰ Managed a team of 10 Chief Judges of Election in Ada County
Bellevue UniversityMilitary Admissions & Relationship Manager
Jul. 2020 - May. 2022Mountain Home Air Force Base, Idaho, United States✰Devised strategic initiatives enhancing project outcomes and operational efficiency
✰Kept updated with industry trends, tailoring strategies to market dynamics
✰Used Salesforce tools for optimal communication and stakeholder collaboration
✰Managed all interactions within Salesforce CRM, promoting organized tracking
✰Regularly reviewed and adjusted project plans using data-driven insights
✰Created targeted presentations for stakeholders, fostering innovation and teamwork
✰Engaged regularly with project teams for alignment on objectives
✰Conducted clear project briefings, motivating team members
✰Directed teams in refining project milestones using Salesforce
✰Collaborated across departments to resolve challenges, ensuring smooth operations
U.S. Census BureauIT Clerk
May. 2020 - Jul. 2020Boise, Idaho, United States✰ Lead network and data security projects, including policies, firewalls, and email safeguards
✰ Oversee routine data backups ensuring data integrity
✰ Implement network upgrades for optimized performance
✰ Coordinate wireless networking infrastructure deployment
✰ Manage system health for servers, LAN/WAN, and Wi-Fi
✰ Drive new software design, implementation, and support
✰ Resolve connectivity challenges and system configurations
✰ Spearhead IT issue resolution across hardware and software
✰ Deliver project-focused helpdesk and technical support
✰ Supervise system error troubleshooting and resolution
✰ Manage onboarding processes for new user equipment
✰ Collaborate with vendors to upgrade technological solutions
✰ Ensure system optimization across all tech platforms
Ada County, IdahoChief Judge of Election
Sep. 2019 - Aug. 2020Precinct 1615 Boise, Idaho✰Oversee election initiatives for Ada County across all levels
✰Manage Ada County voter database
✰Coordinate timely voter registration drives
✰Lead early and mail-in voting campaigns
✰Validate residency for Ada County residents
✰Address public info requests efficiently
✰Run voter education campaigns in Ada County
College of Western IdahoAdjunct Professor
Aug. 2019 - Aug. 2020Boise, Idaho Area✰ Enhance students' comprehension of political operations in societal frameworks
✰ Emphasize critical analysis and project-based evaluation of political theories and concepts
✰ Promote practical understanding of democratic governance, akin to stakeholder management in projects
✰ Enable students to be informed project participants and stakeholders in the democratic process Leadership and Committee Engagements: ✰ Led as the Elected Project Lead (Adjunct Representative) for the Faculty Senate
✰ Managed stakeholder relations as the Adjunct Representative for the College Council
✰ Played a pivotal role in project discussions as a Member of the Adjunct Faculty and CTL Committees
Lone Star CollegeAdjunct Liaison
Aug. 2018 - Jul. 2019University ParkI served as the Adjunct Liasion for the Political Science, Criminal Justice, Geography, History, Humanities, and Philosophy departments. My duties and responsibilities include: ✰Oversaw Faculty Development Day and New Adjunct Orientation projects
✰Bridged communication between Adjuncts and Department Chair
✰Disseminated Faculty Senate and Round Table Meeting minutes
✰Created, managed, and moderated the Adjunct Liaison Faculty D2L Community Group
✰Supported Faculty Fellow in Semester Check-Out Training Sessions
✰Lead professional development projects for Adjuncts
✰Introduced innovative teaching methodologies and tools
Lone Star CollegeAdjunct Professor
Apr. 2016 - Mar. 2023University Park✰ Stakeholder Engagement: Managed topics like tyranny, showcasing stakeholder skills
✰ Planning: Created syllabi, demonstrating strategic planning
✰ Risk Management: Anticipated debates on sensitive subjects
✰ Resource Allocation: Prioritized vital topics, reflecting project resource management
✰ Feedback: Used regular assessments, mirroring project iterations
✰ Communication: Refined clarity explaining complex subjects
Modern DiplomacyFreelance Writer
Jun. 2015Athens, Greece✰ Stakeholder Management: Collaborated with a diverse board, honing stakeholder management skills
✰ Scope Definition: Set clear objectives for each publication, mirroring project scope setting
✰ Resource Allocation: Managed diverse contributors, ensuring timely content publication
✰ Risk Management: Anticipated content-related disputes, mitigating potential controversies
✰ Communication: Refined skills through the magazine’s focus on constructive argumentation
✰ Quality Control: Maintained content quality, akin to project quality assurance
✰ Teamwork: Fostered collaboration among the diverse board, akin to managing project teams
Manko Window Systems IncTalent Management Consultant
Aug. 2013 - Jan. 2014Omaha, NebraskaAs a Talent Management Consultant, I was brought in to the company to conduct employee retention interviews, create an employee rewards and retention program, and to advise management on how to implement the recruiting, onboarding, training, and retention programs I created for the company. These programs included the following: ✰Code of Ethics
✰Leadership Development Program
✰New Employee Orientation Program
✰Quality Assurance and Training Program
✰Employee Rewards & Retention Program In addition, I took on the roles of Human Resources Assistant, Customer Service Specialist, and Safety Coordinator. I was given the unique opportunity to utilize and develop my skills in talent acquisition, business communication, and organizational leadership & management to find and develop talented people to help grow the business, to serve customers, and to protect the health of workers, the public, and the environment by monitoring conditions at my workplace. I was entrusted to complete the following projects: ✰Customer Retention Program
✰Hearing Conservation Program
✰Workman's Compensation Policy
✰Safety and Health Management System
✰Fire Drill and Emergency Preparedness Program
✰Comprehensive Personnel Protective Equipment (PPE) Plan
✰Injuries & Workman's Compensation Standard Operating Procedure I also created the following schedules for the company: ✰Employee work schedule
✰Monthly trucking schedule
✰Productivity tracking schedule
✰Machine cleaning and maintenance schedule
Bellevue UniversityVolunteer Coordinator
Apr. 2013 - Jun. 2015Military Veteran's Services Center✰ Designed policies for volunteer roles and responsibilities
✰ Orchestrated volunteer schedules, optimizing resources
✰ Guided students and aligned them with military representatives
✰ Served as the key liaison between employers, service providers, and Outreach teams
✰ Oversaw event coordination and front-desk operations
✰ Managed visitor engagement and ensured documentation accuracy
✰ Handled efficient call management on multi-line systems
✰ Addressed client queries and ensured service satisfaction
✰ Coordinated logistics for meetings and employment discussions
✰ Collaborated with Military Outreach reps and veteran association heads to align project goals
Cornhusker PJ, LLCGeneral Manager
Jan. 2001 - Aug. 2012Millard, NEAs a General Manager, I made it my priority to understand and focus on the overall plan for the company, set specific goals for my store to fit in with that plan, and personally oversaw that these goals were met while using sound judgement to make difficult decisions that were ultimately best for the company. To achieve this, I excelled at the following: ✰Interviewed, screened and hired all employees
✰Trained, developed, retained and managed at least sixteen employees at a time
✰Planned, delegated, coordinated, organized, and oversaw all store operations
✰Implemented and supported the policies of the organization – to include correction and termination of employment
✰Resolved conflict, negotiated crisis situations and improved interpersonal relations
✰Made decisions that were designed to attain desirable profit-making results for the organization
✰Carried out relationship-based sales building and competitive marketing
United States Air ForceSecurity Forces
Jan. 1997 - Jan. 2001Pope AFB, NCAs an Air Force active duty Security Forces officer, I fulfilled a range of military police officer duties that included: ✰Managing traffic accidents
✰Police patrol
✰Ticket/report writing
✰Felony traffic stops
✰Searches and seizures
✰Criminal investigations and interrogations
✰Suspect processing
✰Upheld commitment to maintain law and order
✰Helped protect lives and property
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