Dilhan Perera - Technical Specialist, Standard Chartered Bank

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Work Background

Standard Chartered BankTechnical Specialist (Assistant Manager)

Apr. 2020Sri Lanka

Standard Chartered BankTechnical Specialist

Mar. 2017 - Mar. 2020Sri Lanka

Dialog Axiata PLCExecutive - IDC Operations Centre

Jul. 2016 - Feb. 2017To provide support during data centre installations Copper fibre structured cabling installation Network equipment installation Inventory database monitoring and update Stock level control and replenish To provide support to customers during Data Centre visits To provide remote hands support and service on network equipment Ensure the data centre is clean and tidy and free from Health & Safety hazards To assist with other general data centre duties as directed

Standard Chartered BankTeam Lead -Help Desk Support

Jan. 2014 - Jun. 2016Colombo 01• Responsible for networking, installation and maintenance services. • Experience as a Team Lead • Driving projects, systems migrations following banks policies and procedure • Mobile Device Management (MDM) – for corporate iPhone’s • Troubleshooting desktop issues and managing 800+ users • Configuration and testing of new hardware and software introduces to bank. • Training new joiners to the team. • Assisting supervisory staff with new projects and day to day tasks • Assisting the network manager with support requests. • Assisting and setting up audio and video conferences for staff. • Daily incident and request management through BMC Remedy Tool.

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