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Work Background
Standard Chartered BankTechnical Specialist (Assistant Manager)
Apr. 2020Sri Lanka
Standard Chartered BankTechnical Specialist
Mar. 2017 - Mar. 2020Sri Lanka
Dialog Axiata PLCExecutive - IDC Operations Centre
Jul. 2016 - Feb. 2017To provide support during data centre installations
Copper fibre structured cabling installation
Network equipment installation
Inventory database monitoring and update
Stock level control and replenish
To provide support to customers during Data Centre visits
To provide remote hands support and service on network equipment
Ensure the data centre is clean and tidy and free from Health & Safety hazards
To assist with other general data centre duties as directed
Standard Chartered BankTeam Lead -Help Desk Support
Jan. 2014 - Jun. 2016Colombo 01• Responsible for networking, installation and maintenance services. • Experience as a Team Lead
• Driving projects, systems migrations following banks policies and procedure
• Mobile Device Management (MDM) – for corporate iPhone’s
• Troubleshooting desktop issues and managing 800+ users
• Configuration and testing of new hardware and software introduces to bank. • Training new joiners to the team. • Assisting supervisory staff with new projects and day to day tasks
• Assisting the network manager with support requests.
• Assisting and setting up audio and video conferences for staff. • Daily incident and request management through BMC Remedy Tool.
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