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Work Background
Intercon SecurityFuture Operations Specialist
Jan. 2024Mexico City, MexicoAssist with future staffing requirements, communicate with contract managers removal and replacement for officers with low performance, create requisitions for such needs, meet and exceed KPIs by looking on the dashboard on a daily basis.
Intercon SecurityOperations Administrative Support Specialist
Mar. 2023 - Mar. 2024Mexico City, MexicoAssign schedules for all locations to have all staff according to their needs, among other responsibilities.
SpotOnRestaurant Technical Support Specialist
Mar. 2022 - Mar. 2023Mexico City, MexicoAssist Merchants to troubleshoot issues with their POS terminals whenever they cannot process any payments, not connecting to the internet, adding menu items, adding users, among other responsibilities.
Tech MahindraCustomer Service Representative
Mar. 2021 - May. 2022Mexico City, MexicoProvide customer service to Verizon Wireless customers in the U.S. and assist them with basic troubleshooting.
CompuComHelp Desk Support Specialist
Jan. 2020 - Mar. 2021Distrito Federal, Méxicoassist users with issues with their computers such as unlocked their accounts, reset password, install software, printers and drivers, among other responsibilities.
TKM Customer SolutionsTechnical Support Analyst
May. 2019 - Jan. 2020Ciudad de México y alrededores, México
TeleTechTSR-II Bilingual
May. 2016 - Jan. 2020Mexico City Area, MexicoCurrently I´m in training for becoming a Tech Support Representative for a cable company from the U.S.
TeleTechTSR-II Bilingual
May. 2016 - Jan. 2017Assisting cable/internet customers with issues related with their equipment (cable boxes, dvrs, hd receivers, modems, troubleshooting them and fixing such issues for them.
ADTBilingual Customer Service Representative
Mar. 2015 - Apr. 2015My main responsibilities are: to explain any billing information our customers may request, to provide assistance activating/deactivating their security systems, to document any actions taken during each call, to set up jobs in order for our specialized area to schedule a service visit, among other responsibilities.
Secretaría de Educación PúblicaProfesor de inglés
Nov. 2012 - Sep. 2014Ciudad de MéxicoProvide English classes to preschool students, lesson planing, among other activities.
Top Quality TrainingBusiness English Teacher
Oct. 2012 - Nov. 2012Naucalpan de Juárez Area, MexicoProvide Business English classes at companies, lesson planning, evaluation, filing progress reports, among other responsibilities.
Self-employedEnglish Language Teacher
Jul. 2011 - Jan. 2020Mexico City Area, Mexico
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