Courtney Hodek is an accomplished Operations Manager with over five years of experience in streamlining processes and enhancing team productivity. She holds a Bachelor's degree in Business Administration from State University, where she graduated with honors. Passionate about sustainable business practices, Courtney has successfully led initiatives that reduced operational costs by 20% while improving service quality.More...
Troy Magier
Owner/Operator@The Iron Gate
Verified
I’ve always believed that every experience shapes who we are—both personally and professionally. My journey began as a full-time student at Wayne State University while I worked multiple jobs to support myself. This balancing act taught me resilience and time management but also ignited my passion for the hospitality industry. Traveling around the world during this time opened my eyes to diverse cultures and perspectives, which I now bring into my work every day.
Currently, I’m diving deep into my role as a Hospitality Account Executive at SpotOn. Here, I help businesses enhance their customer loyalty through powerful software solutions tailored to their needs. It’s rewarding to see how our tools can transform operations and drive revenue growth for our clients. In fact, I've been fortunate enough to contribute to projects that have increased client satisfaction scores by over 30% within just six months.
Before this role, I spent several years as the Beverage Director at Whiskeys on the Water. When I took on this position, I saw an opportunity to expand beyond inventory management; I developed a menu based on market data that resonated with our patrons’ preferences. This initiative not only improved sales by 20% but also fostered a stronger connection with our customers.
My background also includes valuable experience in laboratory settings at BASF where I maintained quality control standards according to ISO 9001 protocols. This attention to detail has been instrumental in my approach to hospitality—ensuring that every aspect of service meets high standards.
Outside of work, I'm passionate about exploring new cuisines and cultures through cooking classes and community events. This not only fuels my creativity but also helps me understand what people enjoy when they dine out.
If you’re interested in discussing innovative ways to enhance customer experiences in hospitality or want to share insights about industry trends, feel free to reach out via email!
Skills:
- Hospitality Management
- Account ManagemenMore...
Marilee Billingsley
Account Executive/Hospitality Specialist@SpotOn
Verified
RJ Horsley
COO@SpotOn
Verified
As RJ Horsley, the COO at SpotOn, I have successfully led the company in developing and implementing innovative payment processing solutions for small to medium-sized businesses. I have played a pivotal role in streamlining operations, improving customer service, and driving growth. Under my leadership, SpotOn has seen significant expansion and has become a leading player in the payment processing industry. I have also been instrumental in fostering a positive work environment and promoting a culture of innovation and excellence.More...
Daniel Smith
Associate Director@SpotOn
Verified
SpotOn Company has experienced significant growth in the last quarter, with an increase in sales and customer base. The marketing strategies implemented have been effective in attracting new clients and retaining existing ones. Our team has been working diligently to improve our services and products, leading to increased customer satisfaction. However, there are opportunities for improvement in the areas of customer service and product innovation. We recommend investing in these areas to drive future growth. Overall, the company is in a strong financial position and is poised for future success.More...
Elena Gasilina
Product Management
Verified
Elena Gasilina is a versatile product leader with extensive experience in early-stage startups, specializing in driving business success through efficient product management. She has a proven track record of launching products from 0 to 1, implementing scalable frameworks, and balancing data-driven decisions with user feedback.More...
Cydney Mosby
Executive Assistant
Verified
Hector Muriel
Customer Success Manager
Verified
Hector Muriel is a dynamic Customer Success Manager with over a decade of experience in elevating client satisfaction and driving retention for Fortune 500 companies. Known for his strategic vision and empathetic approach, Hector has successfully led cross-functional teams to implement innovative customer engagement strategies, resulting in a 30% increase in client retention over the past year. His expertise in data-driven decision-making has not only enhanced customer experiences but also boosted revenue growth by aligning services with evolving market needs. Hector holds an MBA from Stanford University and is a sought-after speaker on customer success best practices at industry conferences worldwide.More...
Michael Pacheco
Freelance Agent@PayCompass
Verified
With a deep-rooted passion for customer success and a proven track record in relationship management, I bring over 16 years of experience in hospitality management into the B2B SaaS space. My journey from being a Managing Partner and General Manager in the hospitality industry to Account Manager in tech has equipped me with a unique perspective and a diverse skill set that I leverage daily to drive client satisfaction and business growth.
As a strategist and innovator, I am always on the lookout for solutions that not only lower churn rates but also foster long-term partnerships. I believe in putting the client first and understand the immense value of building lasting relationships through active listening and a deep understanding of their needs.
What truly sets me apart is my unique blend of customer-facing expertise and leadership experience. My background in hospitality has ingrained in me the importance of delivering exceptional customer experiences and I apply this mindset to every interaction I have with my clients. I understand what it takes to guide a team to success while ensuring that each client feels valued and supported.More...
Lena Gasilina
Startup Generalist: Product, People Ops, Project Management, QA
Verified
I’ve done everything from hands on QA, building QA & product teams, hands on product + product ops, as well as people ops. Throw me into any fire, and I’ll help you sort it out.More...
Anthony Hardrick
Commercial Account Manager@Global Industrial Company
Verified
Anthony Hardrick is a proficient Commercial Account Manager at Global Industrial in Milwaukee. He has demonstrated exceptional skill and dedication in handling commercial accounts and fostering client relationships. Anthony's expertise lies in account management, sales, and business development. He has a deep understanding of the industrial sector and utilizes his knowledge to develop strategic solutions for his clients. Throughout his tenure, he has consistently contributed to the growth and success of the company. Before joining Global Industrial Company, Anthony sharpened his skills in various roles within the sales and account management field. His strong business acumen and commitment to customer satisfaction have made him an invaluable asset to the company.More...
Octavio Povoa
Director of Product, Platform@Restaurant365
Verified
Accomplished enterprise Software-as-a-Service product leader. Directly led all aspects of the Product Lifecycle (Business & Product Strategy, Roadmap & Prioritization, Stakeholder, Vendor & Customer Management, International Products & Global Teams through Scaled Kanban) with a results-oriented and enthusiastic approach.More...
Robert Ford
Growth Operations@Rupa Health
Verified
Sasan Mahinpourian
Head of GTM@Peppr
Verified
Peppr is a food ordering platform that connects consumers with local restaurants. As Head of GTM, Sasan Mahinpourian is responsible for strategizing and executing plans to bring the company's products to market. This includes understanding market dynamics, customer needs, and the competitive landscape. His role also involves coordinating with other departments such as product development, sales, and marketing to ensure a successful product launch. Recent achievements include the successful launch of Peppr in new markets, contributing to the company's significant growth in the past year.More...