Trinh Minh Nhut - Product Manager, Tiki

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Work Background

TikiNOW Smart LogisticsSenior Product Manager

Jun. 2022Ho Chi Minh City, VietnamMain Product: After Sale Management (Operation process for appraisal, warranty, and product return activities for e-commerce platforms) Responsibility: - Participate in business strategy meetings with BOD, cross-team, stakeholders. - Define product strategy, roadmap. Define, measure product OKR. - Transform business requirements into product backlog, user stories and product timeline. - Work cross-functionally with other product teams, engineering, architecture, operations, QA, and others. - Optimize processes for product inbound, inspect, classify product quality after sales. - Design and implement the process of warehouse operations for liquidation and destruction. - Design operating procedures, systematize the process of product receipt, appraisal and warranty. - Familiar SCRUM, Kanban.

TikiNOW Smart LogisticsSenior Product Manager

Jun. 2022 - Dec. 2022Ho Chi Minh City, Vietnam

One MountSenior Product Owner

Jan. 2021 - Jun. 2022Ho Chi Minh City, VietnamMain Products: - Truck Delivery mobile app - Truck Delivering Platform Responsibility: - Research market, stakeholder interviews, define product strategy and roadmap. - Participate in business strategy meetings with BOD, cross-team, stakeholders. - Define, measure product OKR. - Transform business requirements into product backlog, user stories and product design. - Work cross-functionally with other product teams, engineering, architecture, operations, QA, and others. - Provide wireframe, UX design and completed technical requirements (API, Kafka) to team. - Monitor progress, product quality according to each stage and the company's business objectives. - Define product key metrics and data, support for decision making. - Lead SCRUM Teams to develop products. Familiar the Agile framework (SCRUM, Kanban).

CJ OlivenetworksSenior Business Analyst cum Project Manager

Nov. 2017 - Dec. 2020VietnamMain Products: - Distribution Management System(DMS) - Warehouse Management System (WMS) - Order Management System (OMS) Responsibility: - Collab with clients, Korean Managers to apply supply chain solutions to CJ Companies in Vietnam (Food distributed). - Lead a small team to optimize, support client for using systems. Analysis, transform business requirements to development team through User stories, product design. - Project documents management, proposed product design (Wireframe, UX, Prototype). - Collect requirements, align with clients for system improvement, monitoring system performance. - Manage system changes, maintain services, report to Korean Director, Headquarter. - Corporate with the headquarter to conduct system, service quality audits. - Define, measure product SLA, KPI. - Inspect , consult supply chain solutions, introduce systems to external customers.

CyberLogitecSoftware Engineer

Jan. 2014 - Nov. 2017Ho Chi Minh City, VietnamMain products: - Terminal Operating System (TOS). - Shipping Management System (Container, Car & Cargo). - Container booking management. - Billing system. Technical skills: - SQL queries (Oracle SQL, MS. SQL). - Programming language: Java, Sprint framework, HTML, CSS, Javascripts, Javascript frameworks, jQuery, ExtJs... - API, Kafka, technical documents knowledge. - System database knowledge. Responsibility: - Writing functional documents, self test and support clients. - Implement logistics products with development team at both front-end, back-end programming. - Directly work with Product manager, Product designer, QC team. - Optimize, maintain Terminal Operating System which apply to biggest sea port in the world: Long Beach, Seattle, Westport. - Onsite working at Westport Malaysia on go-live time. - Understanding logistics processes which applied for Trucks in/out in Terminal yard, Load/discharge container from ships. Support clients for using Terminal Operating system.

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