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Work Background
SmartestEnergy UKTechnical Delivery Manager
Jul. 2024Worthing, England, United KingdomAs Technical Delivery Manager, I lead a high-performing team of senior professionals and people managers, delivering business-critical support and system resilience across SmartestEnergy UK. I’m accountable for team performance, stakeholder alignment, and the successful delivery of scalable, high-impact solutions that support our wider business goals. 🔹 People Leadership – Manage and coach a multidisciplinary team (P3/M1), building an engaged, growth-focused culture with the right balance of technical depth and business understanding.
🔹 Strategic Delivery – Align application support and operational priorities with company strategy, ensuring resource planning, process scalability, and performance outcomes are tightly connected to business needs.
🔹 Service Transformation – Led the successful evolution of a Systems Analyst team into a dedicated Application Support function, reducing critical incidents and improving service reliability.
🔹 Process & Collaboration – Introduced proactive monitoring, automation, and structured workflows that boosted delivery speed, reduced downtime, and strengthened collaboration across product, engineering, and business teams.
🔹 Agile & DevOps Advocacy – Champion Agile principles, DevOps practices, and continuous improvement, enabling a culture of responsiveness, quality, and innovation.
🔹 Change & Coaching Culture – Foster psychological safety, enable team autonomy, and support career progression through structured 1:1s, mentoring, and targeted development planning.
BT GroupSoftware Engineering Manager
Jun. 2024 - Aug. 2024Birmingham, England, United Kingdom
RedbrainSoftware Engineering Manager
May. 2023 - Apr. 2024Birmingham, England, United Kingdom🔹 Proven Track Record: Successfully led and managed teams of 10+ members utilizing Agile methodologies for project success. 🔹 Expertise in Tools: Specialized in Jira for project management and BI reports for data-driven insights. 🔹 Continuous Improvement: Dedicated to fostering a culture of continuous improvement, optimizing processes and procedures for enhanced productivity and efficiency. 🔹 Team Leadership: Led a dynamic team of 10 software engineers, leveraging Agile methodologies like Scrum and Kanban. 🔹 Jira Specialist: Oversaw customization and implementation of Jira workflows tailored to team's needs, improving project tracking and communication. 🔹 Data-Driven Insights: Utilized BI reports to provide actionable insights into team performance, project progress, and resource allocation. 🔹 Enhancement Strategies: Conducted regular retrospectives, root cause analyses, and continuous feedback sessions to identify areas for enhancement and implement targeted improvement strategies. 🔹 Cultivating Growth: Fostered a culture of innovation and learning, empowering team members to experiment with new methodologies, tools, and techniques. 🔹 Mentorship and Coaching: Provided mentorship and coaching to foster continuous learning and development among team members, driving professional growth and skill enhancement.
HomeServe UKSoftware Delivery Manager
Sep. 2022 - Jun. 2023Walsall, England, United Kingdom🔹 Agile Delivery Manager in Fintech Industry 🔹 🚀 Strategic Leadership: Lead teams in Agile delivery within the fintech industry, ensuring alignment with strategic goals and objectives. 🚀 Team Coordination: Coordinate and support Agile teams in fintech, facilitating collaboration and communication for efficient project delivery. 🚀 Problem Resolution: Identify and resolve obstacles or 'Blockages' unique to fintech projects to maintain project timelines and ensure timely delivery. 🚀 Coaching and Mentoring: Provide guidance and coaching tailored to the fintech landscape, fostering the professional growth and development of team members. 🚀 Stakeholder Engagement: Manage stakeholder expectations specific to fintech projects, facilitating communication between teams and stakeholders to ensure project success. 🚀 Agile Methodologies: Apply Agile methodologies and best practices within the fintech sector to optimize project delivery and outcomes. 🚀 Continuous Improvement: Drive a culture of continuous improvement within fintech teams, implementing processes and practices to enhance performance and productivity. 🚀 Data-Driven Decision Making: Utilize fintech-specific data and metrics to inform decision-making processes and drive project success. 🚀 Servant Leadership: Embrace a servant leadership mindset, prioritizing the needs of fintech teams and empowering them to succeed. 🚀 Agile Mastery: Possess comprehensive knowledge and expertise in Agile principles, practices, and frameworks, tailored to the unique demands of the fintech industry, ensuring effective implementation and execution.
Phoebus SoftwareScrum Master
Apr. 2022 - Aug. 2022Solihull, England, United Kingdom
IMS (Insurance & Mobility Solutions)Scrum Master / Agile Delivery Manager
Apr. 2020 - Apr. 2022Work From Home🔹 Scrum Master Extraordinaire 🔹 🚀 Agile Expertise: Known as the go-to person for applying Scrum practices and events to ensure high-quality work production within teams. 🚀 Team Facilitation: Manage timelines, resolve issues, and remove impediments to keep teams on track and productive. 🚀 Coaching and Guidance: Coach team members on personal challenges and current Agile methodologies, aiming to create self-organizing, flexible, and fully productive teams. 🚀 Professional Leadership: Responsible for ensuring adherence to the Scrum framework, clarifying roles, and guiding larger teams effectively. 🚀 Stakeholder Management: Coordinate people and projects, manage stakeholder expectations, and assist Product Owners in backlog management and requirements alignment. 🚀 Communication Skills: Possess excellent communication and listening skills to understand and address team needs effectively. 🚀 Servant Leadership: Embrace subservient leadership, prioritizing the needs of the team for their development and success. 🚀 Scrum Mastery: PSM qualified Scrum Master with comprehensive knowledge of the Scrum framework, artifacts, and techniques. 🚀 Event Coordination: Ensure seamless execution of all Scrum events, from sprint planning to retrospectives to daily stand-ups. 🚀 Team Empowerment: Focus on guiding teams towards higher Scrum maturity, fostering self-sufficiency, ownership, and productivity.
bet365Software Developer
May. 2016 - Mar. 2020Stoke-on-Trent, England, United KingdomWorking in the back-office team we the responsibility of maintaining and upgrading about 400 bespoke back-office programmes. These tools were an integral and critical part of the operational capacity and allow the Bet365 Traders to interact and administer with the main website. The work was always varied and learning to deal with rapid context switching was an integral part of my role as a software developer. As a software developer in the back-office team, I was heavily involved in understanding, diagnosing and implanting fixes for issues reported by our users and stakeholders. The role also involved adding new functionality to tools as and when they were needed, or the market dictated. All the programmes were written in either vb6, vb.net or c#, because of this varied and diverse spread of languages being used I needed to be flexible and understand these different technologies. In addition to the .net framework and technologies, our data was accessed using T-SQL. This is also an area where I feel I was strong and had a good knowledge because the team worked with and wrote Stored Procedures as well as being able to write queries to obtain any data and information that could help solve any issues that arose.
A.P Webb Plant HireIT Manager
Sep. 2015 - Apr. 2016Stafford, England, United KingdomDuring my time at university i worked part-time looking after all of the main IT system, from hardware to software and from the networks to the audio equipment. The main duties for this role were:
• To maintain the IT infrastructure within the offices. • ensuring their network always remained operational minimizing ‘downtime’
• help desk support for the office worker • installing new hardware and software
• maintaining their databases and ensuing the data was always safe
• Ensured all the contracts for mobiles, printers, photocopiers etc were maintained and the company had the best deals available
JCB Finance LtdSystem Developer
Jun. 2014 - Jun. 2015UttoxeterPart of my role within JCB Finance was:
• Maintain all systems to minimise “downtime” of all bespoke core software systems, in order that JCB Finance and its employees can process data in an efficient and timely manner.
• Design, maintain and implement new and existing software systems within the company defined programming languages to ensure that all programmers are able to expand and debug programmes written by other programmers.
• To work with stakeholders and other users when designing and implementing these new systems.
• To support staff in other departments when using these systems in a helpdesk capacity to enable staff to become proficient users of these new or expanded systems and become competent in their own roles where IT is involved.
• Maintain a secure network\ data infrastructure in order to prevent as much as possible unauthorised access to systems.
• Investigate and appraise new technologies in order to enable JCB Finance to make informed decisions about the future use of these technologies.
• Investigate third party software systems and how easily they can be integrated into new and current systems to assist JBC Finance in making informed decisions about the implementation of the third party systems.
Staffordshire UniversityStudent
Sep. 2012 - Apr. 2016
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